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Northwest Plumbing Co

Plumbing, Drain Cleaning, Wells and Pumps,

About us

We are a family owned business for over 70 years serving Nortwest Chicago & the Northwest suburbs. We are fully licensed & bonded by the State of Illinois, we are licensed & bonded plumbing contractor by the Illinois Dept. of Public Health. We fully warrant our work & materials we provide. If you would like more information about us please visit: www.northwestplumbingcompany.com www.northwestplumbingcompany.com. Additional contact name - Jim Krueger. Award winning.

Business highlights

85 years of trusted experience

Services we offer

Full plumbing.

Services we don't offer

No well or septic work.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.957 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
2%
3
2%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.9
value
4.6
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 1-25 of 57 reviews

Patricia M.
12/2017
5.0
plumbing
  + -1 more
Great! I had a toilet that needed a repair before guests arrived for a visit. Tried fixing the problem myself but it did not go well. They are my "go to" neighborhood plumber. They come on time, fix the problem, and don't overcharge. Cannot ask for more than that!
Description of Work: Replaced toilet connector

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Catherine & CAROL B.
11/2017
5.0
plumbing
  + -1 more
Fred came promptly to replace our old bathroom faucet, and gave excellent advice about our ill-fitting bathtub valve escutcheon. Northwest Plumbing has always done good work for us.
Description of Work: Bathroom faucet replaced; information re shower escutcheon.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$277

jeffrey S.
11/2017
5.0
wells
  + -1 more
Fixed sump pump leak (using a screwable fitting), July 2016; gave decent advice on preventing other problems.
Description of Work: sump pump leak

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert W.
06/2017
5.0
plumbing
  + -1 more
Great guys! They were able to work around my schedule and did an excellent job. I would definitely hire again.
Description of Work: Partial stack replacement

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

cary B.
06/2017
5.0
plumbing
  + -1 more
The work was completed well. The gentleman bought two different faucet kits for me to decide. He was personable and his work was neat, quick and right on time. Good job all around. I'd rehire again.
Description of Work: Northwest Plumbing replaced my kitchen faucet / hose as well as my garbage disposal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Wayne G.
05/2017
5.0
plumbing
  + -1 more
I left a message on a Sunday night and the call was returned as soon as they opened on Monday morning. They worked me into their schedule as soon as possible and the work was done quickly and professionally. Fred explained why the pump replacement was necessary rather than being able to clean out the pump and reinstall it. All around excellent service as usual.
Description of Work: Sump pump replacement (after testing to see if cleaning would suffice)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Claudia R.
05/2017
5.0
plumbing
  + -1 more
Fast & easy since they knew exactly how to fix the problem.
Description of Work: Valve replaced under bathroom sink.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Catherine & CAROL B.
02/2017
5.0
plumbing
  + -1 more
Northwest Plumbing quickly replaced the ballcock and flapper, and the toilet is working fine!
Description of Work: One of our toilets was making a hissing sound, and the tank would not fill, unless we pushed down **** ** the flapper.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$206.3

Melanie F.
11/2015
5.0
plumbing
  + -1 more
He was on time, fast and courteous
Description of Work: Jim replaced a valve in my sprinkler system, fixed the humidifier and replaced parts on 2 bathroom faucets. And he is always willing to take the time to answer questions I have about other plumbing related issues.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Margaret H.
10/2015
5.0
plumbing
  + -1 more
Fred returned my call right away and was able to send someone on a day and time that was most convenient for me. His worker came on time and finished the job in 45 minutes. He replaced broken plastic bolts with brass ones, and used a thicker wax ring. He was courteous, professional and neat. Problem solved. No more leak.
Description of Work: Re-set the toilet to fix a leak from the base.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$184

Felix M.
09/2015
3.0
plumbing, wells
  + 0 more
The work went well. It was grossly overpriced and worse, the company wants to charge me again for the roding. This is a blatant violation of their "one year warranty," although the work was performed only four months ago. This is an outrage and outright fraud.
Description of Work: Installed a new sum pump in basement & roded a condensation pipe

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$1,150

Response from Northwest Plumbing Co
We are sorry you are "outraged". You agreed to the price for the work that "went well" before we began work. Our warranty applies to installed plumbing, fixtures and repairs to same. We don't warrant drain cleaning as we cannot monitor or control what people put down their drains, we can only unclog them. Then there is also the matter of what condition the drain piping is in and how it is installed (especially when it is in the wall). These, and other factors are all reasons we do not warrant drain cleaning.

Miljana P.
08/2015
5.0
plumbing
  + -1 more
The provider responded to my call quickly and agreed to come out at about 1 PM the same day.He arrived punctually. While working on the bath tub drain on the third floor it was dicovered that a rubber pipe was innapropriately installed (by someone who rennovated the bathroom) on the tub drain and the pipe was leaking badly. This was an unexpected complication and abig problem for us because it meant that the tenants would not be able to use the bathroom till the problem is fixed. Although the provider had several additional clients that day, he took the time to help me with this unexpected emergency. He was very experienced and creative and solved the problem by replacing the rubber pipe with a metal one. He also unplugged the drains on the 3rd and 2nd floors and fixed a leaky toilet on the first floor. Considering the amount of work the provided did, his price was very reasonable and I am more than satisfied with the work he performed and the price.
Description of Work: I called the provider due to plugged up bath tub drains on the 3rd and 2nd floors of our 3-flat building, and a leaky toilet on the first floor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$364

BERNARD S.
07/2015
5.0
plumbing, drain cleaning
  + 0 more
Fred was on time. The sink drain was totally blocked, Fred removed the blockage by taking the pipe apart in the basement . He worked clean and without a mess. I am very satisfied with his work.
Description of Work: removed blockage from a kitchen drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$312

LYNETTE A.
08/2014
5.0
plumbing
  + -1 more
AWESOME. I've used these plumbers for years for a reason. They balance quality service with practical advice. This time, I had them out after a home inspection claimed "major plumbing issues". I'm selling the house, and the prospective buyer's inspector claimed there was a leak in the crawlspace and plumbing issues with the second floor bathtub. I quote directly from the report: "Water is leaking to the crawlspace, where copper piping was poorly patched, in small rear crawlspace. This is an inadequate patch, likely in response to a pipe that froze." "Plumbing behind & below the older 2nd fl. tub, needs to be checked by lic. plumber; much water leaked through the 1st fl. BR ceiling after this tub was filled and drained. Quantity of water likely shows this isn't merely due to overflow drain." The buyers backed out of the contract due to the inspection's "major plumbing issues". Northwest Plumbing fit me into their schedule despite my limited availability (I'm moving out-of-state and given notice at my job and my life is hectic and filled with chaos). They fixed the leak in the crawlspace and checked the bathtub. The tub is an old steel tub, and they couldn't replace the gasket without damaging the tub, but they were able to use caulk and a new overflow plate (the inspector had damaged the existing one during the inspection) to resolve the problem. The total cost of fixing these "major plumbing issues" was under $250. I tested the bathtub fix today - filled the tub to overflow... let the overflow run a while, then drained the tub. NO water in the first floor bedroom. Of course, this doesn't undo the fact the prospective buyers backed out due to inspection... but I'm prepared for the next ones! Thanks, Northwest Plumbing!
Description of Work: Repair leak in crawlspace and overflow drain in bathtub (including caulk)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$246.5

Catherine & CAROL B.
07/2014
5.0
plumbing
  + -1 more
Fast and excellent job! Also gave good information about cleaning faucet-- vinegar takes lime deposits right off! Will definitely use this company again!
Description of Work: Repaired leaking kitchen faucet and undersink pipe which had become dislodged.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199.8

beth H.
05/2014
5.0
water heater repair
  + -1 more
We use them regularly. The last time we used them everything was pretty much fine. Their price was within range and their quality was good.
Description of Work: Northwest Plumbing, Co., replaced our water heater in our condo building.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ruth A.
04/2014
5.0
plumbing
  + -1 more
Fred and Jim are excellent plumbers and have been in the business a long time. They are honest and fix what really needs to be fixed. I highly recommend them, and would use them for all my plumbing needs.
Description of Work: Cleared a slow drain in tub, and fixed a running toilet.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

John N.
03/2014
5.0
plumbing
  + -1 more
Plumber arrived on time, he was very professional and completed the work and was very careful to clean up afterwards.
Description of Work: Installed hot-water recirculating pump (pump & by-pass valve provided by me) on my water tank and installed the bypass valve under bathroom sink on second floor and rodded clogged kitchen drain.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Richard D.
03/2014
5.0
plumbing
  + -1 more
Very efficient, neat and professional.
Description of Work: Replaced rinsing unit at kitchen sink and rodded several drains

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

John N.
01/2014
5.0
phone wiring, wells, drain cleaning
  + 1 more
Quote just for pump. N.W. Plumbing did a great job--installed the re-circulating system & rodded the drain with no mess or fuss.
Description of Work: Cleaned clogged kitchen drain. Installed a customer supplied hot water re-circulating pump & by pass valve. Price was less than others.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

Shannon S.
12/2013
5.0
drain cleaning
  + -1 more
Mr. Krueger was extremely accommodating on the phone to set up the appointment, was on time, efficient & very personable. I would highly recommend them and will use them in the future.
Description of Work: Had a severe clog in the bathroom sink. Water would not drain at all. Tried plunging & over the counter drain cleaners to no avail.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Ellen W.
12/2013
5.0
plumbing
  + -1 more
He came when he said he would come, did the job quickly and neatly, and was very good. I particularly appreciated that he came the morning I called, rather than making me wait 2-3 days.
Description of Work: He replaced a leaking pipe for my kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

ILEEN L.
11/2013
5.0
plumbing
  + -1 more
It's Sunday night and I discover standing water in my furnace room by the drain. Monday morning, I'm on the phone calling a number of plumbers and handymen. Thank goodness I called Northwest Plumbing because they were able to respond to the emergency situation and come out two hours later-- no one else was even sure they could guarantee to make out that day. They were fast, professional and competitively priced. They are now my go-to plumbing company.
Description of Work: Replaced the ejector pump

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$504

Shannan M.
10/2013
5.0
plumbing
  + -1 more
He did an excellent job. The new configuration works better and also gives me more storage space under the sink. He was prompt, friendly, competent and professional.
Description of Work: Fixed a leak under the kitchen sink and reconfigured and replaced a few pipe segments.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Robert H.
08/2013
5.0
drain cleaning
  + -1 more
They are fabulous. I give them all A's.
Description of Work: Plumbing

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
    • 1(current)
    • 2
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Contact information

4375 N Elston Ave, Chicago, IL 60641

www.northwestplumbingcompany.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Drain Cleaning,
Wells and Pumps,
Water Heaters,
Sewer Cleaning,
Phone Wiring

FAQ

Northwest Plumbing Co is currently rated 5 overall out of 5.

Sunday: Closed

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: Closed

Northwest Plumbing Co accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Northwest Plumbing Co offers free project estimates.
Yes, Northwest Plumbing Co offers eco-friendly accreditations.
No, Northwest Plumbing Co does not offer a senior discount.
No, Northwest Plumbing Co does not offer emergency services.
Yes, Northwest Plumbing Co offers warranties.
Northwest Plumbing Co offers the following services: Full plumbing.
No well or septic work.

Contact information

4375 N Elston Ave, Chicago, IL 60641

www.northwestplumbingcompany.com

Service hours

Sunday:
Closed
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
Closed