We are a full service 24 hour locksmith company designed with the customer in mind. Located in Chicago with technicians throughout the city and surrounding suburbs we pride ourselves on quality service, a quick response time and reasonable pricing.
Business highlights
16 years of trusted experience
Emergency Services Offered
Services we offer
Lock Repair & Replacement, Intercom Systems, Ignition Keys, House & Car Lockout, High Security Locks, Welding, Carpentry Work, Door Replacements, Personalized Security Systems
I originally contacted this company because I was desperately trying to figure out how our condo board would get access to make Mul-T-Lock keys. The prior board had passed them out, and the new board had no idea where the key code was to copy more once a tenant lost both of her keys. After contacting at least 20 to 30 different locksmiths, plus Mul-T-Lock headquarters explaining our hands were tied (and finding out later that one locksmith who claimed they didn't copy our keys really WAS the company that did), Nonstop Locksmith was the only one that would allow me to prove that we were legit. With paperwork in hand to confirm we were legitimate board members, they were able to copy our key and also contacted the headquarters, too. (Shortly after, our incompetent and terminated property management company said they "didn't know what that box was for with the code on it" but never bothered to mail it to us or even tell us they still had it. So we finally did get the box after I had to track down that property manager plus the one before that.) Alexander was the locksmith I worked with, and he was EXTREMELY professional, helpful and funny, too. When I found out that they fixed doorbells and their rates were decent, I contacted them again. The one in my building had terrible audio, and other owners had doorbells that didn't work either. I was elated to do business with them. While I could go through all the details of them having to visit five different times due to rewiring, two condo owners who refused to stay home (or answer their door), weather damage in two bells and station replacements, what I will say is I grew extremely frustrated. But through it all, with one technician (Manuel), one manager (David) and one field manager (Rodney), we were finally able to get two of three doorbells in operable condition. The last one still has wiring issues, but that has zip zero to do with Nonstop Locksmith and everything to do with residents refusing to let them in to replace the wires. Rodney especially was patient, professional and did try to explain what the problems were. Although I did leave with more questions than answers with Manuel and David during the first few visits, physically standing there and watching Rodney work and listening to them cleared up a lot of confusion versus a summary at the end of hours of work. In all fairness, David did give me a chart to show his progress. Still, I'm a big fan of not hounding contractors while they work, but I finally did realize that wasn't going to work in this case and decided to stay put and just quietly observe. Shimon, the owner, stepped up to try to get all of our doorbell problems resolved, too, and called three times, too. While I certainly wish we could've been a one-and-done, in an older building with wiring issues that happened long before I moved in, this turned out to be a much bigger job than I expected. But I am relieved that it is (mostly) done and totally done to the best of their capabilities. Thank you!
Description of Work: Doorbell Repairs
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
JOAN N.
06/2020
5.0
locksmith
+ -1 more
Terrific! They showed up right on time, expert on this type of lock, and very quick.
Description of Work: They replaced some locks.
Rating Category
Rating out of 5
Yes, I recommend this pro
Tiffany K.
12/2019
3.0
locksmith
+ -1 more
I was able to easily get a quote and set the appointment. However, at the time the technician was set to arrive I received a call saying that the tech had a personal issues and would not be able to come that day and that there was no one else that they could send. I then rescheduled for a day later in the week. During the second appointment slot I called halfway through to get an ETA and found out that they would not be able to arrive during the time they offered for the appointment due to a delay. So I then rescheduled again because I could not wait much longer for the tech. During the third day a technician finally showed up on time and did a great job changing the locks. However, I don't think that I should have to reschedule multiple times so I won't be using them again in the future.
Description of Work: I needed locks changed on my mailbox, front and back door.
Rating Category
Rating out of 5
Anne C.
08/2019
5.0
locksmith
+ -1 more
Non-Stop provided a quick appointment and arrived on time. After a walk through & a description of the job, the locksmith completed the job efficiently.
Description of Work: Rekeying of five locks. Three exterior to common area and two interior entry to condominium
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
CRYSTAL R.
07/2019
5.0
locksmith, doors
+ 0 more
It went well. The locksmith knew exactly what he was doing and it didn't take long. Also, it wasn't expensive.
Description of Work: Locks rekeyed on entry doors
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gregory B.
07/2019
5.0
locksmith
+ -1 more
Nonstop Locksmith was terrific. They answered the phone quickly, gave me a choice of appointments, let me know when they were coming, and were upfront and honest about prices and labor. Ben was great to work with -- personable, efficient, helpful. I enthusiastically recommend working with him. I could not have asked for a better experience.
Description of Work: Locks rekeyed and replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Samuel C.
06/2019
5.0
locksmith
+ -1 more
Technician was nice and punctual. Quickly identified a spring out of place in my assembly that could be fixed easily after another locksmith told me I would have to replace the whole assembly for 5x the cost. Appreciate the service and honesty
Description of Work: Door knob repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$124
Andrew D.
03/2019
3.0
locksmith
+ -1 more
He fixed the problem easily.... I'm not happy about the cost. He was there less than 20 minutes and that included a 4 or 5 minute phone call. It was a simple job the inside screws were loose nothing complicated. I was charged $104 for this....... also the morning of his appointment I called his office to check on the service call and I was quoted $35......but was charged $39.... it went up $5 in about one hour !! I've been a landlord for over 20 years and used many locksmiths but not at this cost....... I would not use them again.....
Description of Work: A door knob handle was loose.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$104
Tom C.
10/2018
5.0
locksmith
+ -1 more
Zack did a great job securing my locks.
Description of Work: Needed Lockes tighten up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
gail G.
10/2018
5.0
locksmith, doors
+ 0 more
Tech showed up on time, very friendly and professional, and took his time to ensure everything was done correctly. I would definitely use them again!
Description of Work: Rekey and replace several locks
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$380
Jeffrey H.
08/2018
4.0
locksmith
+ -1 more
Ok overall. The tech failed to properly measure two inside doors and the latch plates ordered did not fit despite measurements and photos. We are still trying to get this resolved.
Description of Work: Add latch plates to 1 outer door, 2 inner doors after a break in, change lock functions on two floors
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Heidi S.
08/2018
5.0
locksmith
+ -1 more
The service was great! We had sticky or out of place locks on the front and back doors and on our back gate and garage doors. Our technician arrived within the window (called several times to note his ETA, which was unnecessary but fine). He checked each lock that we had concerns about, and then cleaned or repaired all. He was professional and thorough and talked through what he was doing at each step.
Description of Work: 4 locks needed attention
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Anthea H.
07/2018
5.0
locksmith, doors
+ 0 more
This was a complicated job where good communication, thought, care and advice was needed. Lance discussed the project, quickly understood our needs, did an estimate and returned to do the job three days later. On time, polite, helpful, and with non-stop efficiency, he was a total professional. Additionally, the office coordinators were also helpful, answering questions clearly and running the operation smoothly. We definitely recommend this company.
Description of Work: Install new locks, security deadbolts, rekey all, four exterior doors, plus 3 storm doors.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Angela R.
07/2018
2.0
locksmith, doors
+ 0 more
The took 1/2 down and never came back or called. Then they were going to refund the money but never did. I had to get my bank involved. I haven’t heard anything from them since.
Description of Work: They were supposed to replace a lock
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Tyson H.
06/2018
5.0
locksmith
+ -1 more
Good. The tech arrived on time, did the work, we paid, and he left. All good!
Description of Work: Standard lock maintenance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen N.
06/2018
5.0
locksmith
+ -1 more
I needed to install a new lock in one of my apartment buildings. The previous lock had been installed incorrectly (by another locksmith); the bracket was set in too deep and it was not engaging with the lock. Unfortunately the lock also had to be replaced as the tenants had damaged it over the years when trying to lock it. The locksmith spent a great deal of time installing a new bracket using a shim and extra long screws to be sure it would hold in place. I was very impressed with how conscientious he was. He also re-keyed another lock that was not turning correctly. I've used Nonstop for many years for both of my apartment buildings and they are a good outfit. The locksmiths are knowledgeable and they stand behind their work.
Description of Work: 1) Rekeyed one lock 2) installed a new deadbolt lock
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$331.82
Michael B.
04/2018
5.0
locksmith
+ -1 more
The locksmith arrived promptly on time and resolved the problem quickly by replacing the door lock.
Description of Work: Fix broken door lock
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Chris C.
04/2018
1.0
locksmith
+ -1 more
I must have contacted this company at a difficult time for them.... I called them to set up appointment. Very friendly person said the technician could come the following day and I would get a notice regarding that. I received an email indicating a specific time the technician would be at my house. I confirmed. That person was a no show and I called and left a message on the company line. They called me back in about a half hour and apologized and indicated that technician would contact by phone to set up an appointment the following day. Nothing happened the following day... or thereafter. Non-responsive.
Description of Work: Wanted pricing to rework/replace locks on three exterior doors if my house.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
Response from Non Stop Locksmith
[Member Name Removed], we want to apologize that you did not hear from our estimator. This is not how we do business. We care about every customer that contacts us. Our estimator will be contacting within an hour. Once again, we apologize and would like to redeem ourselves.
michael L.
02/2018
1.0
locksmith
+ -1 more
Never showed it called after making appointment.
Description of Work: Re key locks
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Reagan P.
02/2018
1.0
locksmith
+ -1 more
Ad says 24 hour service. It was Saturday at 5 pm and I needed a lock replaced immediately. I was told Monday was the first time a technician could come out. I'm fine with that but don't say you have 24 hour service if you don't R
Description of Work: Need a lock replaced
Rating Category
Rating out of 5
punctuality
1.0
Nancy S.
01/2018
5.0
locksmith, doors
+ 0 more
Zak came out very quickly on a Saturday. He discovered the problem and repaired it. He did a great job. The door was closing and latching properly and the residents of the building were made more secure. We will definitely use them again.
Description of Work: The front door of our building was not latching or locking properly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Karen N.
12/2017
5.0
locksmith
+ -1 more
NonStop Locksmith got a tech to come out within an hour late Saturday afternoon. Josh was able to de-ice the lock and get it to open. Unfortunately the old lock tumbler had to be replaced. Josh installed a new tumbler and re-keyed my master key within in an hour. Very nice and very knowledgeable guy. I'm very pleased with the service this company provides.They respond quickly to service calls and their techs are always competent. Make sure you let the tech know that Angie's List customers get a 12% discount on labor!!!!!!
Description of Work: The basement lock in my apartment building didn't work. NonStop Locksmith got a tech to come out within an hour late Saturday afternoon. Josh was able to de-ice the lock and get it to open. Unfortunately the old lock tumbler had to be replaced. Josh installed a new tumbler and re-keyed my master key within in an hour. Very nice and very knowledgeable guy. I'm very pleased with the service this company provides.They respond quickly to service calls and their techs are always competent.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149.02
alexandra B.
12/2017
5.0
locksmith
+ -1 more
locksmith was knowledgeable and performed what needed to be done within a very reasonable time frame
Description of Work: tumbler broke from my main entry door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JEAN P.
11/2017
3.0
locksmith
+ -1 more
The technician found the loose wire in the panel which he reconnected and 'tested.' Also, "replaced bad workouts with dolphin clips." The problem was definitely fixed. But, it took less than 15 minutes. Cost: $45 for service call, $140 for labor and 3% surcharge added for credit card (which does not show up on invoice.) I have no complaint about the technician. I was disappointed in the pricing system. I'm sorry to say that I will not use this company again.
Description of Work: We had a screeching intercom in one unit of our 3-flat.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$190
Dennis U.
10/2017
5.0
locksmith
+ -1 more
Very professional, knew their product, on time. Although costly, the residential door locks are excellent and I feel safe.
Description of Work: Installed high end door locks.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Locksmiths,
Doors,
Home Security Systems
FAQ
Non Stop Locksmith is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 7:00 PM
Tuesday: 8:00 AM - 7:00 PM
Wednesday: 8:00 AM - 7:00 PM
Thursday: 8:00 AM - 7:00 PM
Friday: 8:00 AM - 7:00 PM
Saturday: 8:00 AM - 7:00 PM
Non Stop Locksmith accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Non Stop Locksmith does not offer free project estimates.
No, Non Stop Locksmith does not offer eco-friendly accreditations.
No, Non Stop Locksmith does not offer a senior discount.
Yes, Non Stop Locksmith offers emergency services.
Yes, Non Stop Locksmith offers warranties.
Non Stop Locksmith offers the following services: Lock Repair & Replacement, Intercom Systems, Ignition Keys, House & Car Lockout, High Security Locks, Welding, Carpentry Work, Door Replacements, Personalized Security Systems