KRAFTEX FLOOR CORP

The quote seemed fair. A little higher, than some of the other companies I bid, but not out of line. I didn't hire them, because they were unfamiliar with rectified porcelain tile. Just like natural stone, it's designed to require next-to-nothing grout lines of 1/16''. Ray said they could come close, maybe 1/8'', but that they couldn't do it, as tight as I wanted. I was surprised that someone who deals with tile for a living, wouldn't have heard of rectified tile.

Overall, we had a positive experience. We visited the showroom to pick out some tile and spoke with Ray about setting up a time to come out to give us an estimate. He came out and gave us a fair estimate. The tile did take almost 3 1/2 weeks to arrive before it. could be installed. The gentleman that installed the tile showed up at the designated time and finished the job in about 5 hours. We were very pleased with the work they did.

Chris Weaver did a wonderful job selling the jobs; the hardwood floor was refinished beautifully. The ceramic flooring was done initially by a very skilled worker but he was replaced by a less skilled worker who finished the project poorly. He didn't install the baseboard around the staircase. Only when I told Chris Weaver I would report him to Angie's list did he come personally to install the baseboard but he still left it unpainted. The carpet installation was done very poorly. The installers cut the carpet wrong way and had to patch it up and left a horrible seam right in the doorway. I demanded it to be redone which again was done poorly and the installers scratched the hardwood floor in the next room while moving furniture. It was a horrific experience dealing with this company.

VERY CONSCIENTIOUS & HONORED A BID FROM 6 MONTHS PRIOR TO WORK PERFORMED. WORKERS WERE PROFESSIONAL & WORK WAS COMPLETED ON TIME & ON BUDGET. TOOK SPECIAL CARE TO COVER WALLS, ETC, TO PROTECT FROM DUST & CHEMICALS. GREAT JOB!

SALESPERSON WAS GENERALLY HELPFUL AND KNOWLEDGEABLE, BUT PRICE WAS TOO HIGH ($975).

INSTALLER WAS POLITE AND KNEW HIS TRADE. WAS CAREFUL IN LAYING EVERYTHING OUT AND THE END RESULT LOOKED VERY NICE. WHEN GETTING ESTIMATES, ASKED ABOUT SENIOR DISCOUNT. OWNER SAID IF HE WAS GOING TO GIVE A DISCOUNT HE WOULD HAVE HAD TO MAKE THE PRICE HIGHER TO BEGIN WITH. WE FEEL THE PRICE WE PAID WAS VERY HIGH REGARDLESS. THIS COMPANY WAS RECOMMENDED TO DO GOOD WORK SO WE DID GO AHEAD AND USE THEM ANYWAY.

PROMPT WITH ESTIMATE AND INSTALLATION. EXCELLENT INSTALLATION.

THE JOB WAS DONE EFFICIENTLY AND WITH CARE TO DETAIL. I WOULD DEFINITELY USE THEM AGAIN.

WE HAVE USED THEM THREE TIMES AND THE ONLY COMPLAINT THAT I HAVE IS THAT THEY ARE NOT GOOD ABOUT KEEPING UP TO DATE ON SHOWROOM SAMPLES THAT ARE IN STOCK. WE HAVE HAD TO GO WITH OTHER PATTERNS WHEN THE ONES WE INITIALLY CHOSE WERE OUT OF STOCK. WE WOULD STILL USE THEM AGAIN.