KEVIN'S CUSTOM PAINTING

Kevin promised the job would be done under 4 days, and we were basing our moving truck on this quote. It ended up taking 3 guys over 10 days to do the job and they were slobs. We even fed them every day and bought the paint ourselves. We purchased expensive drop cloths, which they did not use, saying they were experts and never spilled. Well, of course, on our brand new carpeting, they did, as well as our hardwood flooring. They were so slow and so unprofessional and vulgar I just wanted them out of our home.

THIS IS AN EXACT TRANSCRIPT OF THE MESSAGE I RECEIVED FROM HIM ABOUT THREE DAYS LATER: "YEAH LIZ, THIS IS KEVIN THE PAINTER, I'M JUST LEAVING YOU A MESSAGE TO LET YOU KNOW YOU'RE A PHONY, AND YOU'RE DISHONEST, AND YOU LIKE TAKING ADVANTAGE OF CONTRACTORS. YOU SHOULD BE ASHAMED OF YOURSELF, AND AS FAR AS YOU'RE GOING TO TELL ANGIE'S LIST, I DON'T EVEN GIVE A D---. I THINK YOU'RE A JERK, YOU'RE A MORON, AND I'M GONNA CALL THE POLICE ON YOU, BECAUSE YOU'RE A CON ARTIST. I'M GONNA FILE CHARGES AGAINST YOU, OKAY? YOU LITTLE CREEP, YOU'RE A CREEP, OKAY? THAT'S WHY YOU LIVE IN THE FILTHY NEIGHBORHOOD YOU LIVE IN, THAT'S WHAT YOU DESERVE." I WON'T EDITORIALIZE ON THIS EXCEPT TO SAY THAT I DON'T LIVE IN A FILTHY NEIGHBORHOOD. OBVIOUSLY, I DO NOT RECOMMEND THIS COMPANY. IN ADDITION TO HAVING HAD A HUGE MESS MADE ON MY PROPERTY AND HAVING HAD TO ENDURE VERBAL ABUSE, THE SUPPOSED GUARANTEE ON THE JOB IS USELESS AS I WOULDN'T HAVE HIM BACK ON MY PROPERTY.

KEVIN WAS VERY PROMPT WITH RETURNING PHONE CALLS, AND STARTING ON TIME. HE ALSO, WORKED WELL AROUND OUR SCHEDULES. HE WAS VERY HELPFUL WITH PICKING OUT THE COLORS AND HIS PAINTERS WERE VERY PLEASANT AND NEAT. VERY HIGHLY RECOMMENDED.

WE HIRED THE COMPANY TO PAINT 2.5 FLOORS AND THE STAIRWELLS TO 2 FLOORS. WE WENT WITH 2 DISTINCT COLORS. AT THE END OF THE FIRST DAY, THEY HAD PAINTED 1.5 FLOORS THE WRONG COLOR...2 SHADES TOO LIGHT. THE OWNER AGREED TO HAVE IT PAINTED THE CORRECT COLOR AT NO ADDITIONAL COST AND THEN TO RETURN AND PAINT OUR FRONT PORCH (AN EARLIER ESTIMATE OF $300) FOR FREE. WE DEEMED THIS ACCEPTABLE AND EVEN GAVE THEM A TIP WHEN THEY WERE FINISHED. UPON FURTHER INSPECTION, OUR TILED BASEMENT FLOOR HAD PAINT DROPS IN QUITE A FEW PLACES (LIKE NO TARP WAS USED) AND WHEN WE CALLED KEVIN TO SCHEDULE THE PORCH PAINTING (ABOUT A DOZEN TIMES), WE ONLY RECEIVED HIS VOICE MAIL AND NO RETURN CALL. HIS PRICE IS HIGH FOR NON-DESIGNER WORK, BUT HIS CUSTOMER SERVICE AND WORK IS NOT.