JOHNSON CUSTOM BUILDERS

I never got the first quote for the kitchen, even though I was told he had emailed it to me. I requested it again and still never got it... I honestly attributed it to something happening in the email string and gave the guy the benefit of the doubt. I ultimately just went with someone else for the kitchen. When the basement job came up I asked Josh Johnson to come out and quote that project since I wanted to maybe find someone cheaper than my kitchen contractor (who was great, but I thought for the basement he would be too expensive). I really liked Josh as a person and he seemed very knowledgable and personable. However, I never received the quote again, asked several times for the quote (he did give an overall number, but no written quote or something that was more broken down so I could choose not to do certain things due to $). He said he sent it, but I never received. I asked him to send it again, he said he would, and I still never got anything, or any respone or follow up from him after. I would think if he had sent it, wouldn't he at least follow up to either make sure I got it, or see if I wanted to hire him? It took several weeks just to finally give up on him and go with the same guy who did the kitchen. At this point, Josh may do good work, but his lack of communication and not sending pricing as promised made me extremely hesitant to hire him (I couldn't anyway, not knowing what his estimate was). Unfortunate, he seemed like a really nice guy.

Our experience with Josh couldn't possibly have been better. While we went with another contractor, our decision was not a slight to Josh -- it was a very difficult decision. He was prompt with his proposal, thought about creative solutions to our kitchen's challenges, and was encouraging the whole way.

Josh is a very direct and honest guy, easy to work with. Though concerned about timely payment, was very professional and made sure all work was complete. Has returned for minor repairs free of charge. We would use him again for ongoing renovations at our property.

They were very clean, business-like, and they had a project manager on site that made me feel at ease. I felt I didn't have to worry about anything. They did a great job on everything they installed. I would recommend them to anyone.