John Baethke & Son Plumbing

Proposal was fair and a good price of three that we solicited. Contractor was hesitant to sign a standard agreement prepared by our building's attorney, however. After a few weeks of talking, we were able to negotiate terms and execute a contract. Contractor came out in a timely manner and executed the project in one day. The heater supplier damaged the product's casing during delivery, which delayed the installation by about three hours as we waited for a new unit. Contractor offered us the damaged heater at a reduced rate but did not ask any questions when we said we preferred an undamaged unit at full cost. Rest of the installation went well without any hiccups. The contractor stayed well after 8:00 PM to finish the job that day, which was slated for a 5:00 P.M. contract delivery. So far, our unit works great!

This was the first time in five years that I needed the services of a plumber. I called that morning (a Saturday) to see if Baethke offered emergency services, and the woman who answered the phone confirmed that they did (she was very polite and helpful). She gave me a window of between 4 PM - 8 PM for the work to be done that day. The plumber, Bob, showed up around 3:30 PM, on-site (which was absolutely fine by me!). He was very polite and helpful. He took a quick visual inspection and was able to at least make a few guesses as to the cause of the problem. I asked him to replace my faucet since he was already at my place, and he did so very quickly. Baethke's charges are based upon the job. I'm not sure if this price was good or not, but considering that it was a Saturday and short notice, I am assuming this was a reasonable cost. I was very pleased with the service and would call Baethke again.

He was on-time, very friendly, a bit chatty. I asked for an estimate and he said they had a set cost per job. He gave me a rate contract for me to sign before he began the work, which included other plumbing work I asked about. I selected the original problem only, he did a good assessment, performed the work and then began marketing other promotions and options. He gave me printed materials, promotional fliers. He took as much time to chat, promote the company, try to get me to sign a yearly contract, etc. as it took to clean the drain. He was at my house for about 45 minutes - but would have been done in about 20.

I am very happy with their work. Excellent service, totally professional and the fixtures we bought from them are very high quality. If you don't mind the price, you should definitely use them. They also totally respect the rules of the building.

I've always been thrilled. They are courteous, timely and do a great job -- every time.

I thought he did a professional job. He was late, but did call to let me know. I thought his price was fairly expensive for the amount of work that he did. I needed a shower handle and he was going to charge me $125.00 for one in his truck, but I went and bought one myself for $15.00.

The technician arrived 6/29/07, we (homeowner & General Contractor) explained the scope of the project we wanted estimated. We discussed options and determined a solution that would be the basis of the estimate. He charged me a destination charge of $69.50 (cash receipt). He said I would receive my estimate by Tuesday 7/3/07. I called twice asking to speak to Bob the estimator and was told he was out of the office. I explained that I had not yet received the estimate and left a message for Bob twice. I have never heard back from them.

I liked him because he was very professional and communicative, and was willing to share tons of information with me. Sometimes it's hard to get an appointment with him. The price includes the toilets and the labor.

They did quality work and the gentleman was very professional and personable. However, he seemed to want to keep adding thing on to the job and the pricing was extremely high. I felt it was important to do the preventative maintenance so I went along with his suggestions, but I should have received quotes from other companies, since his pricing was so high. I wouldn't use this company again because of the pricing.

John Baethke & Son Plumbing Inc came very promptly. This is unusual for plumbers and we greatly appreciated it. The man who came was very professional and polite. I was pleased that he was respectful of our property. Their price was fine.

They are very good. They were professional and answered all of our questions. The work was done in a timely fashion and we were pleased with the service. They are easy to work with and the price was reasonable as well. I am happy with them overall.

I liked that they did not try to take advantage of us since we needed them to come out in the middle of the night and replace a pipe that was spilling water all over the basement. I didn't find the price to be outrageous at all. The plumber was very knowledgeable.

This company charges $69.50 for the visit, which is credited against work performed (in other words estimate is not free unless you select this company for the project.) As most other companies were willing to estimate for free, I canceled this apppointment. Disappointing.

There were no problems encountered. As explained above, this was a minor adjustment to a toilet.

I did not pursue working with them as I refuse to patronize businesses that cancel at the last minute and don't offer viable solutions. I had a leak - 4 days later for a reschedule isn't appropriate.

The dishwasher job was done well and professionally, although after I had it done I was told that it was pricey/maybe overdone. The second visit was fine, and Sean came in a timely manner. He did recommend that I reroute my downspouts, which go straight into the draintiles. The estimate for this was about $450, if I remember right. I ended up doing it myself for about $12. The walk through is my main concern. Basically, it seemed like a money-making venture rather than a service. Among other suggestions, he recommended I get a whole new water heater because of a few minor errors in the installation. Mind you, the water heater is about 2 years old, and has been used for less than 1 year, since the house was vacant for much of that time (all of which I told him). When I asked why I wouldn't just fix the few minor mistakes, he falsely stated it would cost around the same (I have checked on this, and it is b.s.) This makes me question their integrity a lot. I'll find another company.

I called on Friday to make an appointment for a $69.50 estimate on dishwasher installation (fee applied to work completed). We made an appointment for Monday at 9 am. On Saturday I realized I would rather not pay for the estimate when so many companies do them for free, so I called to cancel. The woman who answered the phone took my name, address, phone number and appointment time, and told me it was cancelled. However, on Monday morning at 8:35, someone showed up to give the estimate. My husband answered the door and told him the appointment had been cancelled. Apparently, he didn't look too happy about that.

Sean came in on time ( in fact I think a half hour early ). The work took longer than both of us had thought. He did a great job and was very attentive to my tenant. He had to replace some parts which were on the truck and he cleaned up very well. I would call them if it happened again but, they were very expensive even with the Angie's List discount.

John came out the same day I called even though it was not an emergency. He was neat and very professional. He installed a new flapper to see if that would solve the problem. It took some adjusting etc. but he finally got the water to quit running. He also dropped a tablet in the back of the toilet to perform a leak test. It was fine. He left suggestions in case I had any more problems and told me what part would need to be ordered. He fully explained their service agreement, which I declined. He was very efficient and professional.

He informed me that it was a code violation and needed a permit to fix it. I looked at it and it ended up being a leaky valve. Which I was able to fix with no problem.

The work was excellent. The plumber showed up on time and did not leave until it was completed. He also explained all the cost to me prior to starting the work. Due to the discount from Angie's list and the discount for the guarantee, I saved approximately $160.00. I did find out I could have saved more if I had removed the dry wall myself. Although they did not replace the dry wall, the plumber did offer to assist me at no cost. I thanked him and explained it was not necessary. The plumber Sean was very nice and helpful. The other thing I liked was that someone from the company called and verified the appointment. I also thought it was interesting that another plumber called on Sean's walkie talkie stating that his job was done and asked Sean if he needed any assistance. Having plumbing done is not cheap, however the price quoted was very close to what I had estimated. Overall this was a job well done.

I called Baethke to fix a leak in a pipe under the sink in my basement. You could see the small hole in the pipe. The guy can out and proceeded to tell me that all my pipes were caroded and had to be replaced. He also said and that I had some problem in the upstairs pipes causing a problem downstairs (which I didn't). He told me it would be about $900 to fix the problem. I talked to the technician on the phone from work ( my teenage son was home for the inspection, so I thought to myself, well maybe I missed something when I looked at the pipes before. So I checked again when I got home. There was nothing wrong with my pipes. My pipes were not caroded at all. I ended up having a friend fix it for me. I paid $26 for parts. Now there is no leak at all under my basement sink. I had to pay the $69.50 for the initial inspection. I found them to be very dishonest in their dealings with me. Do yourself a favor, choose a different plumber.

The process started with the initial phone call. John's office was courteous, professional and quick to answer the phone. The technician, Andy was prompt and very professional and well kept in a clean uniform. He even covered his shoes before coming in. Andy could have simply come in and cleaned our sewer drain and left. Instead he ASKED PERMISSION to do a comprehensive review of our plumbing infrastructure. We agreed to move forward with his recommendation...we hadn't lived in the home very long and it was built around the turn of the century. It just seemed like a good idea to know what's going on with our plumbing infrastructure. As a result Andy was able to educate us on our home's plumbing and provided advice on other preventative type measures that we could take. All in all we really appreciate how thorough they were and feel very strongly that we have found a plumbing partner for life. I would refer John Baethke to anyone I know.

The pipe was only 10 years old, and I was disappointed that they decided to replace that instead of fix the issue. The price was on the high side for the work that was done. The company contacted me. They issued me a refund on the work done and extended the service contract I purchased by a year. I would be willing to use them again.

The tech had no idea what to do. He merely called the company's customer service line. He gave them wrong information, thus he performed the wrong repair. When reassembling the heater, he forgot to put a loop in the output. The manual warns that this can lead to an explosion. I caught the error. I then called customer service. They confirmed that the repairman gave wrong information. After the discussion we found the problem and it was fixed by a competent and honest dealer. For my money, I got one phone call placed by a clueless tech who gave wrong information, and the installation of a piece of tube that was done in such a way that put my family at risk. My condo also used this company. Incompetent dishonest--THE WORST contractor of any type I have ever used.