JIM-CO APPLIANCE REPAIR

The man shows up and I am outside with my dog and I said I was able to get it fixed already and he tells me that they have a policy of charging a service call fee just for coming out. He tells me its $45. I told him I wasn't told of a fee nor did I agree to a fee. We had no contract for a fee. He went on and on about people that don't answer the door or are in the shower when he gets there. I paid the man to get him out of my yard, yes, he came around and walked in my backyard while I was out with my dog and wouldn't leave. I HIGHLY DO NOT RECOMMEND, he was still ranting about how its always his fault as he was walking out of my yard with his $45. It was worth the money just to get him to leave.

Satisfactory. happy with service. He's a good legit guy. Im a single lady so happy no creep factor w him. Don't think creep factor is on the Angies list rubric. But it should be.

unknown

Quick, reasonable. I felt they were honest and fair.

I had a problem with my icemaker where it started to fill the tray with water and the valve did not close and water was pouring out of the freezer. I was able to stop the water by lifting the arm. I called Jim-Co to make an appointment. They were able to come out a few days later. I explained the problem and told them it was not an emergency. The next day I started testing the icemaker and it was working again but I wanted to know why it had filled up with water because it could have been a major mess if I was not at home when then occurred. The repair guy arrived on time and I described the problem to him. He tested some different parts on the icemaker and then look at the part where the water comes into the fridge. He recommended changing this valve so it didn't fail again the future. He had the parts and the repair took less than an hour. He advised me to periodically check the ice maker and report any problems to them. The repair was guaranteed for 90 days. The next morning I noticed that the ice maker was not filing up with the water. It was the opposite problem I had before. I called them and scheduled a day to come out again. The same repairman arrived on time and I told him about the problem. I thought that it had to do with the power because you could not hear the water filing up the reservoir. He showed me some wires on the back of the fridge that may have come loose during the previous repair. He advised that they were not secure enough with just electrical tape and he rewired them and used wire nuts. After he finished this and plugged the fridge back in you could hear the water filing the ice tray. The repair was done in about a 1/2 hour.Even though I had to call them back for another problem they were prompt and fix the problem. There was no charge for them to come out the 2nd time. I have used this company several times with good results each time. Previously, I had them look at my oven which required a new circuit board. The repairman was not able to find the part anywhere. He charged me for the service call and he gave me the part number and told me that if I found it he would comeback and install for $35. I found the part on Ebay and he installed after it arrived to my house. I have also used them to repair my washer and dryer.

It seemed to solve the problem but what really upset me during this visit was that my dishwasher also wasn't working right- stopping at beginning of cycle and lights on panel flashing, so I asked him to also look into that while he was there. He didn't open up the panel or anything, he just pushed on the buttons in a particular fashion to stop the flashing and told me that I should call a plumber because my washer wasn't working because of low water pressure. What got me is that he charged me an additional twenty bucks for this! I thought this was kind of low-brow seeing as how he was already there for the fridge and I had utilized his services before. Up until this point, I hadn't been too happy with him anyway because he always carries a condescending attitude; that is, talking to me in a manner that insinuated that somehow my own stupidity resulted in the appliance malfunctioning. Additionally, at one time during the installation of the ice maker for my fridge, he asked for my assistance in running the water line and then became very frustrated with me when experiencing difficulty, degradingly stating, "I don't know why you can't follow what I'm telling you, its pretty simple". At another time, he did not show up for a service call because there was a lack of communication on both of our parts but he proceeded to lecture me about how "lucky " I was that he didn't charge me anyway for failure to cancel the appointment. The only reason why I kept using him was because he wasn't a total rip-off and I didn't know where else to turn, then, after watching a commercial for Angie's List, I felt confident that I might be able to find someone better. Did he get the job(s) done?-yes, but his customer relations and sense of decency leave much to be desired!