Invitation Homes

My house burned down in November. The people did not even care about our well being. I had to apply to get into a different unit and paid a security deposit on the new place to only find out they rented it to someone else 2 weeks later . I have important things that are still good stored in bins in the basement and they won’t ever contact back about getting into the house. Actually they lied to me saying the house has been cleaned out which it has not. When you call to speak with someone they will take a message and say someone will contact you within 24 hours. Nobody will call you back. I still have not received my application fees back for the applications I put in that was supposed to be returned back

Update******* the battery on the sump pump needs to be replaced. I’ve been here 3 years with ZERO update to this house and invitation homes wants me to pay 600 for a new battery!!!!!!! Not going to happen. Scammers!!!!! I have been a renter of invitation homes for 4 years! I have been in this house for 3 years. Not once has anyone ever done a pro care visit. Such a joke. All they care about is collecting rent. My basement flooded because invitation homes didn’t do their job. The sump pump wasn’t working. If they had done their pro care visit like their website says they would have seen a couple weeks ago that the battery was low on the sump pump. I was promised yearly updates on the property. Funny nothing has been done! I spoke with Brandon today at 5. He gave me his word the water would be extracted out of my basement today! A plumber came and fixed the sump pump that is it. Meanwhile the waster is still standing in the basement. Many of my things are ruined. Some can’t be replaced. For paying almost 2300 a month for rent this place is a joke! When you call maintenance there is a recording stating they expect you to maintain the house yet they have zero responsibility in taking care of their part. I will be getting the city involved if this emergency isn’t taken care of by tomorrow