INTER TECH APPLIANCES

THE DISHWASHER WOULD NOT RUN, SO THEY CAME OUT TO LOOK AT IT. AFTER AN EVALUATION, THEY SAID THAT IT WAS THE ON/OFF SWITCH AND THAT THEY WOULD ORDER THE PART. WE TOLD THEM TO OVERNIGHT IT AND WE WOULD PAY WHATEVER THE COST. AFTER A WEEK, I CALLED AND THEY HAD STILL NOT ORDERED THE PART. THEY FINALLY CAME OUT WITH IT, INSTALLED IT, AND THE DISHWASHER TURNED ON. IT WAS $160, OF WHICH $55 WAS FOR THE PART. AFTER THEY LEFT, WE ACTUALLY TRIED TO RUN A LOAD AND AGAIN, IT TURNED OFF. THIS WAS FRIDAY AND THEY WERE NOT ABLE TO COME OUT AGAIN UNTIL WEDNESDAY. WHEN HE CAME AGAIN, HE SAID WE PROBABLY NEEDED A NEW CONTROL PANEL ($258-HE SAID YOU MIGHT WANT TO JUST BUY A NEW DISHWASHER) AND THAT HE HADN'T RAN A FULL DIAGNOSTIC THE FIRST TIME OUT SO HE HAD NOT REALIZED THIS. OBVIOUSLY, THE DIAGNOSTIC SHOULD HAVE BEEN DONE TO REALLY DETERMINE THE ROOT OF OUR PROBLEM. THEY ARE ARGUING THAT THEY DID THE SIMPLE THING FIRST, BUT THIS IS NOT RIGHT. THE SIMPLE THING WAS NOT SUFFICIENT. WE ARE LOO

THE CHARGE WAS COVERED BY WARRANTY SO I DID NOT HAVE ANY OUT OF POCKET EXPENSE