architect, remodeling, interior designers, home remodeling
+ 2 moreOverall, my wife and I were very happy with the direction we received from Peter on the architecture. In 2009 we purchased a foreclosed (and neglected) 1950s split level in Wilmette that needed significant renovation, so I knew we needed a professional architect in order to make it happen. After interviewing several candidates we had a good connection with Peter and his design style (like us, he loves mid-century and modern style homes), so we went with IDEA. Similarly, we interviewed several contractors and decided to go with Marty and IDEA, not because they were the lowest priced (they weren't), but because we felt there would be better communication between the architect and contractor if they were part of the same company. For the most part that proved to be the case.
Description of Work: 1. Was the project delivered on-time and on-budget? On budget: yes, although there were several unexpected costs that came up during construction that made us spend more than originally anticipated, but that was no fault of IDEA. An example was the plumbing, which was all galvanized steel. Once the walls were open their plumbing sub-contractor recommended we invest in copper pipes, which cost us another $6k, but it was our call and ultimately a smart decision. All projects that weren't part of the original spec were presented to us in advance and we made the call before any work was done (for a caveat see my warning on the change order process in #3 below). On time: for the most part, yes. The quoted time was 3 months and they ultimately came in at 4. The main problem from our point was Marty's inability to tell us what we didn't want to hear...that our goal to get in by Thanksgiving wasn't going to happen (he's a really nice guy who likes to please and doesn't like to deliver bad news). He kept saying it was possible up until just a few weeks before, when it became pretty obvious that there was too much left to do. Then, we were told we could move in 3 weeks after Thanksgiving, so we planned our moving arrangements. Problem was, Marty didn't set up the final electrical inspection until the day we were scheduled to move, and didn't break the bad news to me until the morning the movers were supposed to come. To this day I'm convinced he could have avoided the issue by having his electrician work one weekend day, but he didn't (this was the cause of a very heated call between the two of us; otherwise my working relationship with him was very good). This was an irritation but not a deal killer. Ultimately we got in 2 days before Christmas. 2. What was your opinion of the overall quality of the work compared to what was promised up-front? We're very happy with the work...the overall work and final look of the house continues to exceed our dreams. Marty (GC) has some skilled sub-contractors, especially the guys doing the trim and tile. There were a couple of small hiccups, but nothing to overshadow the big picture. If you can be on-site every day (even for a walk-thru after work) it helps because you can see what's happening and derail any work that's incorrect before it becomes a bigger issue. I'd recommend being as hands-on as possible. 3. What was your opinion on the level of communication provided during the project? Did you ever feel "left in the dark" as to progress, issues, etc.? See #1 above, and also, my biggest complaint/issue with the entire process was change orders and billing. This was a regular problem with Peter throughout the job. He's an architect and not a business manager and it shows. He could really use someone to mange change orders and billing (he may have hired someone since our job, I don't know). The issue is that we would agree to a change, but I wouldn't get a change order -- and therefore an official cost estimate -- until after the job was already done, so I had no flexibility with price. That came into play with the electrician especially, who would charge big prices for seemingly small jobs that weren't part of the original estimate. I complained to Peter about this and he said he'd had issues with that particular contractor before, so he was going to explore finding a new one. Again, you should ask about this and what their process is for billing and change orders. It became a point of irritation between me and Peter. 4. Did you project reveal any issues not identified during the initial bid phase? Were they handled satisfactorily from a convenience and cost perspective? Yes, they were addressed and approved before the work was done, but again, my issue was with the process of issuing change orders without having to hold all work up. 5. Can you describe the scope of your project We gutted the entire main floor, basement and both bathrooms, while freshening up 3 bedrooms (new closets, windows, trim, refinished wood floors). The bulk of the job was creating an entirely new kitchen out of existing space (no addition), new doors and trimwork, tiling, wood floors and finishing the basement. From a design perspective Peter did a good job listening to how we live our lives and what we wanted, but he also challenged us with new ideas. Great example: we thought the kitchen would be dropped into its existing space, but Peter drew out the kitchen in the place of a main floor "master suite." It was absolutely the right thing to do, and why we hired him. Our kitchen gets rave reviews by everyone who comes into our house. 6. Would you used IDEA + Build again on your next project? Yes, but with the understanding that new processes were in place to better manage the business side of the operation. 7. Did you find the builder/architect combination to be materially beneficial vs. using an architect and securing bids from contractors unrelated to the architect? We decided that the combo was beneficial (see #1 above), but that was because their estimate was competitive. If it had been significantly higher we would've had no problem going with a contractor separate from Peter.