Home Carpet One

EDDIE HADDAD OF HOME CARPET ONE WAS VERY HELPFUL IN SELECTION. WHEN IT LOOKED LIKE THE DESIRED FLOORING WOULD NOT BE AVAILABLE, HE MADE SURE THAT I GOT IT AT THE PRICE ORIGINALLY QUOTED. THE INSTALLERS USED BY HOME CARPET ONE ARRIVED ON TIME, FINISHED QUICKLY, AND DID A BEAUTIFUL JOB. THEY DEALT WITH A COUPLE OF UNANTICIPATED PROBLEMS SKILLFULLY AND CLEANED UP AFTER THEMSELVES.

EVERYTHING WAS DONE VERY QUICKLY WITH NO MUSS OR FUSS.

THE SALESMAN KNEW HIS CARPETING AND HELPED ME MAKE GOOD CHOICES. THE WRONG PADDING WAS BROUGHT AND THERE WAS NO PROBLEM WITH THEM GOING TO GET THE RIGHT ONE. WHEN I CALLED IN WITH THE PADDING PROBLEM, MY SALESMAN WAS NOT IN YET, BUT OTHER PEOPLE WERE ABLE TO HELP ME. I HAD SPECIAL REQUESTS REGARDING THE CLOSETS AND A WINDOW SEAT AND THE INSTALLERS WERE ABLE TO ACCOMMODATE THEM.

VERY PROFESSIONAL AND PUNCTUAL. I HAVE HAD DIFFERENT INSTALLERS ON EACH JOB AND THEY ALL HAVE BEEN EXCELLENT, ARRIVED ON TIME AND ALWAYS CLEANED UP AFTER THEY WERE FINISHED.

CALLED TO HAVE SOMEONE MEASURE. THE MEASURER CAME OUT IMMEDIATELY. WHEN I CALLED, ASKED HOW FAST THEY COULD INSTALL, WHEN I WENT IN ASKED SAME QUESTION, BECAUSE IT WAS A SATURDAY AFTERNOON INSTALLATION WAS CLOSED, BUT THEY SAID WITH SIZE IT COULD BE TUES/WEDS. IT ENDED UP THURSDAY. I INCLUDED MY MEASUREMENTS ABOVE, THEY MEASURED AT 96SQ FT, WHICH IF MY MATH IS RIGHT, IS 13 MORE SQ FT MORE THAN MY CALCULATION. NOT A BIG DEAL, BUT....THE INSTALLERS WERE GREAT. THEY SWEPT THE FLOOR BEFORE INSTALLING, NOTED THAT THEY SCRAPED SOME OF THE BASEBOARD PAINT, BUT DID A QUICK, GOOD JOB. IN THE WOULD I HIRE THIS COMPANY AGAIN QUESTION, I TEND TO FIND PEOPLE I TRUST AND LIKE AND DON'T COME BACK FOR COMPETITIVE BIDS. I WOULD GIVE THESE GUYS A SHOT AGAIN, BUT NOT WITHOUT GIVING OTHER COMPANIES AN EQUAL SHOT AT MY BUSINESS.

THEY INSTALLED IN A TIME FRAME THAT THEY SAID THEY WOULD, ABOUT 5 DAYS. VERY FRIENDLY TO WORK WITH, ANSWERING ALL OF MY QUESTIONS.

I BELIEVE THEY DID A PRETTY GOOD JOB. MY ONLY ISSUE WITH THEM IS THAT THEY TOLD ME IT WOULD BE A 2 DAY JOB, FIRST DAY TO GLUE (WHERE WE HAVE DRAIN TILE) AND THE 2ND TO INSTALL. ON THE DAY TO GLUE, THEY ATTEMPTED TO GLUE/INSTALL CARPET IN 1 DAY USING A SUPER-GLUE TO HELP CURE FASTER. HOWEVER, THIS DID NOT WORK BECAUSE SOME AREAS OF THE CARPET (WHERE IT WAS GLUED) PULLED UP WHEN THEY STRETCHED THE CARPET. FOR THIS I WAS DISAPPOINTED, HOWEVER, THEY DID COME BACK OUT IN 2 DAYS TO FIX THE JOB. WE WILL MONITOR HOW THE CARPET HOLDS UP.

WE WORKED WITH BRUCE WHO WAS FAIRLY HELPFUL, BUT PERHAPS NOT QUITE AS EDUCATIVE (TO US) ABOUT CARPETING AS WE NEEDED (WE'RE 1ST TIME CARPET BUYERS AND KNEW VERY LITTLE ABOUT CARPETING). HOWEVER, HE COORDINATED AN OUTSIDE CONTRACTOR TO PULL UP OUR FLOOD-DAMAGED, MILDEWED BASEMENT CARPETING, AND THEN CLEAN AND DISINFECT OUR FLOOR BENEATH. THE WORK THAT HOME CARPET ONE PERFORMED WAS EXCELLENT; THE CARPET INSTALLATION LOOKS TERRIFIC--NO SEAMS SHOW, AND THE STAIRS LOOK AMAZING. THEY WERE PUNCTUAL, PROFESSIONAL, RESPONSIVE, AS WELL AS FLEXIBLE WITH TIMING.

KEN WAS EXTREMELY ACCOMODATING IN PROVIDING SAMPLES. HE WORKED TO MATCH COMPETITIVE PRICES. KEN WAS EXTREMELY POLITE, QUICK TO RESPOND WITH A PHONE CALL OR FAX. PLEASURE WORKING WITH HIM.

WE ALMOST WENT AHEAD WITH THEM EXCEPT FOR SEVERAL THINGS: (1) THE TILE MEASUREMENT GUY COMPLAINED ABOUT ME HAVING MULTIPLE CONTRACTORS BIDDING FOR THE JOB (2) THE CARPET REP INITIALLY VERBALLY QUOTED ME $350 FOR CUSTOM WORK ON THE STAIR RUNNER. HOWEVER, TEN MINUTES LATER WHEN I MENTIONED THE $100 ANGIE'S LIST DISCOUNT, HE SAID HE WOULD BE HAPPY TO HONOR THAT AND THEN HE WROTE DOWN THE PRICE OF $450 AND ARGUED THAT WAS AFTER HE RECONSIDERED THE MEASUREMENT AND THE DIFFICULTY OF THE JOB (I HAD TO REMIND HIM THAT THE MEASUREMENT WAS TAKEN BEFORE WE SELECTED THE RUNNER). I WAS NOT SURE IF HE SIMPLY MISCOMMUNICATION OR IT WAS AN ETHICAL ISSUE WITH HIM. I EVENTUALLY GAVE THE JOBS TO SOME OTHER COMPANY. KNOWLEDGEABLE STAFF, GOOD SELECTION OF PRODUCTS, BUT PRICING A BIT ARBITRARY.

HOME CARPET CONTINUES TO HAVE GREAT SERVICE, SCHEDULED & FINISHED THE JOBS THEY STARTED PROFESSIONALLY. DAVE IS THE BEST! THE MASTER BEDROOM HAD TO HAVE THE ENTIRE FIREPLACE WALL BUILT OUT BY A CARPENTER WHO WE WAITED 7 MONTHS TO HIRE. WHEN WE CALLED HOME CARPET BACK TO FINISH THE CARPET AROUND THE BUILT INS, THEY CAME IN 4 DAYS TO FINISH THE JOB THEY STARTED 7 MONTHS AGO.

HOME CARPET HAS A WONDERFUL SELECTION OF TILE, A VERY HELPFUL STAFF, AND PRICES THAT RIVAL LOCAL HOME IMPROVEMENT STORES. I NEEDED MY TILE ASAP AND THEY WERE ABLE TO GET IT TO ME ALMOST IMMEDIATELY.

THE ONLY REASON I DIDN'T GO WITH THEM WAS THAT THE CARPET I WANTED WAS NOT IN STOCK THAT WEEK. I WAS VERY PLEASED WITH THEIR SERVICE AND PROFESSIONALISM, AND WHEN I GET BACK TO THE CARPET ISSUE, I WILL GIVE THEM A CALL.

HOME CARPET ONE IS BOTH VERY REASONABLY PRICED AND VERY HELPFUL. THE STAFF IN THE STORE WERE VERY WELL INFORMED AND EAGER TO PLEASE. THE MAN WHO MEASURED WAS ACTUALLY EARLY AND THE INSTALLERS CAME EXACTLY WHEN THEY SAID AND CLEANED UP AFTER THEMSELVES. MY SCHEDULE WAS ACCOMMODATED WITH VERY LITTLE NOTICE. I CAN'T IMAGINE HOW THEY COULD HAVE BEEN ANY BETTER.

THEY WERE GREAT IN EVERY WAY, AND EVEN MET THE BEST PRICE I COULD FIND ON COMPARABLE CARPET.

WE'VE HAD LOTS OF PROBLEMS. THEY DIDN'T GIVE US PROPER INFORMATION ABOUT THE QUALITY OF THE PRODUCT WE WERE BUYING. AFTER THEY HAD STARTED LAYING THE TILE, WE FOUND MANY IMPERFECTIONS IN THE TILE. IT EVEN STARTED CRACKING BEFORE IT WAS EVEN PUT INTO THE FLOOR. THEY HAVE BEEN OUT TO REPLACE AND REPAIR TILE 3 TIMES ALREADY, BUT THEY DO SUCH A BAD JOB THE NEW TILE THEY INSTALL IS ALSO CRACKED. THEY EVEN LEFT A HUGE GAP WHERE THERE WAS NO TILE AT ALL. WE HAVE HAD TO CALL AND FOLLOW UP WITH THEM CONSISTENTLY TO TRY AND GET THIS RESOLVED AND STILL DO NOT HAVE A DECENT FLOOR. IT HAS BEEN A VERY BAD EXPERIENCE AND THEY STILL HAVE NOT RESOLVED THIS AND HAVE SAID THEY WILL NOT UNLESS I GO BACK INTO THEIR SHOP AND PICK OUT TILE. I'VE ALREADY GONE INTO THEIR STORE 1 TIME TO SELECT REPLACEMENT TILE AND I DON'T FEEL THAT IS MY JOB, THAT IS WHY I HIRED THEM, I SHOULDN'T HAVE TO GO THROUGH BOXES AND BOXES OF TILE.

THE INSTALLERS ARRIVED PROMPTLY AT 8AM AS PROMISED AND DIDN'T LEAVE UNTIL 9PM. THEY WERE PROFESSIONAL AND COURTEOUS. WE MOVED IN THE NEXT DAY. CARPET ONE ALSO FOLLOWED UP WITH PHONE CALLS AND SURVEYS.

THEY DID A GREAT JOB INSTALLING THE CARPET. I CAN'T EVEN SEE THE CARPET SEAMS, WHICH IS TOUGH WITH BURBUR CARPET. THE PERSON THAT CAME TO MEASURE, WAS A LITTLE ROUGH AROUND THE COLLAR. THE INSTALLER WAS EXTREMELY COURTEOUS AND AMAZED ME WITH HOW HE MADE THE CARPET SEAMS INVISIBLE.

ROSIE WAS VERY HELPFUL IN PICKING OUT THE CARPET AND MATCHED PRICE WITH A COMPETITOR. UNFORTUNATELY, THE CARPET SHOWED UP IN THE WRONG COLOR WHICH DELAYED OUR MOVE IN BY A WEEK. HOWEVER, ROSIE WAS VERY APOLOGETIC AND DID EVERYTHING SHE COULD TO MAKE IT RIGHT. TO COMPENSATE, SHE TOOK THE PRICE OF THE STAIR INSTALLATION, ($190), OFF THE FINAL BILL. THE MEASURER AND INSTALLERS WERE ON TIME (BOTH DAYS). THEY DID NOT TRY AND CONVINCE ME THAT THE FIRST CARPET WAS CORRECT OR ANYTHING SHADY LIKE THAT. MY ONLY COMPLAINT WAS THEY LEFT A BIT OF A MESS IN THE COMMON AREA OF MY BUILDING, I DIDN'T NOTICE IT UNTIL THE CONDO PRESIDENT CAME KNOCKING ON MY DOOR! SO JUST MAKE SURE THEY CLEAN UP THOROUGHLY. EVEN THOUGH THE EXPERIENCE WASN'T PERFECT, I WOULD STILL RECOMMEND HOME CARPET ONE BECAUSE OF THE PROFESSIONAL WAY ROSIE HANDLED THE SITUATION.

I'M SO PLEASED. JOEL SENT SAMPLES OF IN-STOCK CARPET AND SHEET GOODS WITH THE 'MEASURER'. ROSIE WAS ACCOMMODATING AS WE FIGURED OUT HOW MUCH WORK WE WERE GOING TO DO. THE CREW WAS PLEASANT, CLEANED UP AFTER THEMSELVES, AND DID A GREAT JOB. NOW I'M TEMPTED TO CARPET THE ENTIRE HOUSE.

I SAW SOME COMMENTS ABOUT LATE ARRIVALS ON ANGIE'S LIST, EVEN FOR FIRST APPOINTMENTS, SO I SPECIFICALLY ASKED THE SCHEDULER ABOUT THAT. I WAS CONCERNED BECAUSE I ABSOLUTELY COULD NOT STAY HOME ALL DAY. SHE ASSURED ME I WAS SCHEDULED WITH SOMEONE WHO WOULD BE ON TIME, AND THEY WERE.

MARK WAS VERY HELPFUL ALL ALONG. NOT MANY COMPANIES ARE QUALIFIED TO INSTALL LINOLEUM FLOORING. THEY WERE PROMPT, THOROUGH AND EVEN MADE AN EFFORT ON PRICE WHEN I SAID I WAS ON A TIGHT BUDGET. TWO THUMBS UP!!

FOR AN EARLY MORNING APPOINTMENT, THE INSTALLERS WERE TWO HOURS LATE.

WE HAVE PREVIOUSLY USED THEM FOR WILSONART FLOORING AND LINOLEUM.

SAID THEY WOULD CALL BACK, BUT DID NOT