Herrera Landscaping & Remodeling Inc

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I started using this service last year based upon Angies List ratings. Although it took a while for them to get back to me, I decided to use their weekly lawn service. When I spoke to the woman on the phone and told her what I needed as a and quot;start-upand quot; to get the yard in some kind of order, she was attentive and agreeable. However, they could not give me a specific day of the week - sometimes Monday and sometimes Tuesday. We just wanted to know to make sure that we took care of the and quot;dog messand quot; before they came. That was fine, but the next problem was that the men left my backyard gates open. I contacted them about it, but it has happened a few times after that. That's a problem because we leave our dog out in the yard and now always have to check first to be sure that the gates are closed. Then, we paid extra for weed killer and fertilizer to be applied and weeks later we still had weeds growing. There was also a problem because they were putting the grass cuttings in my garbage cans or plastic bags instead of the ones the city says we should use. It is difficult to talk to the workers because they always come when I am at work and the times I was home there seemed to be a language barrier. in addition, the bills seem to lag with the dates of service. I have called several times over the year and they never return my calls. They continued to charge me in late Fall and I told them they didn't need to come back because the grass wasn't growing anymore and they had done the clean-up. Again - i left them a message and never got a call back, but the service did stop. I did continue to use them because the work that was done was adequate and the price very reasonable and the yard looked nice, but I was wondering if it was worth the frustration and not having the small other issues addressed. This year, I was trying to decide if I was going to continue with them or use another service when, for a period of about 4 weeks, someone was cutting my lawn. I never heard from them, but guessed that they had assumed that they were to come back. Then, I got a bill. I called them to find out what dates of service it covered and they have yet to return my call. The problem with the bill is that it says there is a previous balance of $60 - I never got that bill. It also says the current charges are $80 - $20 for fertilizer (which I didn't ask for) and $60 for monthly maintenance...and the dates of service listed are 3/20/2012 to 4/30/2012. If there was a previous bill for the month before that doesn't make any sense because that would mean that the service was for a month prior to March 20, back in February and they didn't come in early March. And, how does 3/20 to 4/30 make a month of service? Right now...I'm still waiting to hear back from them.

They provide immaculate service. The price is excellent. They are convenient because I didn't have to be home. Multiple guys come out and so usually they are done in about 40 minutes. It usually takes about two hours to do on a single tractor. They are great and they are unbiased for me which is great. They are very polite and they don't speak a lot of English. But I have spoken to them and they have been very nice.