Heatmasters LLC

We were happy with them at time of installation, but since then we've had a few problems with our HVAC equipment, which never seem to fall under warranty, despite their hard-sell twice-yearly $120-for-20-minutes maintenance visits. We get the impression they know and care less about HVAC than they do about long-term service contracts. After succumbing to their you'll void your warranty threats for a few years, never being able to get help when we need it, we're going to look at other companies to service our system. We're disappointed, after a good first impression, and I suspect a lot of the good reviews here are based on their initial installation, which was good.

THE JOB WAS COMPLETED THE DAY I CALLED, AND COST CONSIDERABLY LESS THAN FIRST QUOTED!

A SALES REP CAME QUITE QUICKLY, WAS ON TIME AND VERY FRIENDLY, AND WE DISCUSSED WHAT I NEEDED. BECAUSE I HAVE A BOILER AND NOT A FURNACE, I NEEDED TO ALSO REPLACE THE AIR HANDLER UNIT AS MY OLD ONE WAS NOT COMPATIBLE WITH THE NEW EQUIPMENT. BECAUSE HEATING AND AC WAS MY FATHER'S BUSINESS, THERE HAD BEEN SOME CREATIVE INSTALLATION OF MY OTHER UNITS (MY DAD DIED IN 2001 AT THE AGE OF 96). HEATMASTERS SPENT EXTRA TIME ADJUSTING TO WHAT WAS PREVIOUSLY DONE AND WORKING WITH IT. THEY WERE NEAT, CLEAN, EFFICIENT, PATIENT, AND THOROUGH.

WE'VE USED HEATMASTERS BEFORE. OVERALL, I WAS THRILLED WITH THE SERVICE AND THE PROFESSIONALISM OF JAMIE, WHO MADE THE CALL. IT DID TAKE 2 WEEKS TO GET AN APPOINTMENT, THOUGH WE WEREN'T IN AN EMERGENCY. THEY CALLED TO SAY THEY WERE ENROUTE TO OUR HOME. I WISHED THEY WERE STILL OFFERING THEIR 10% ANGIE'S LIST DISCOUNT. THEY SEEMED TO THINK IT WAS MORE ANGIE'S LIST IDEA THAN THEIRS AND HEATMASTERS DIDN'T KNOW IF THEY WERE STILL OFFERING IT. DIDN'T SEEM TO KNOW MUCH ABOUT IT. AL: PLEASE ASK HEATMASTERS TO OFFER THE DISCOUNT AGAIN! THANKS.

WE CALLED TO SET UP AN APPOINTMENT TO HAVE THE AC UNITS ON THE ROOF INSPECTED FOR FAULTY WIRING. THE TECHNICIAN WAS MEANT TO ARRIVE BETWEEN 1 AND 4 ON A FRIDAY. HE DID NOT ARRIVE UNTIL 5 PM. BY THEN, IT WAS TOO LATE TO DO THE WORK. WE WERE TOLD THAT THE CALL WAS BILLED AS AN EMERGENCY CALL, WHICH WE DID NOT SPECIFY ON THE PHONE. THE TECHNICIAN WAS FLIPPANT AND SEEMED TO UNDERSTAND LESS ABOUT THE JOB AT HAND THAN WE DID. WE RELUCTANTLY PAID THE $70 FOR THE CALL, BUT NO WORK WAS DONE. WE CALLED AGAIN ON MONDAY TO DISCUSS THE ISSUE WITH A SUPERVISOR. THE SUPERVISOR WAS WILLING TO DEDUCT THE $70 FROM THE ACTUAL BILL FOR THE ACTUAL WORK, BUT THEIR ESTIMATE ENDED UP BEING MUCH HIGHER THAN AN ELECTRICIAN. IF YOU WOULD LIKE A SIMPLE CHECKUP AND CLEANING OF YOUR HEATING UNIT, THIS COMPANY SEEMS FINE, BUT MORE EXTENSIVE WORK SEEMS OUT OF THEIR RANGE. THIS IS TOO BAD, BECAUSE THEY WOULD BE THE FIRST CALL YOU MIGHT MAKE FOR HVAC. NOW, IT SEEMS YOU NEED TO DO A FURTHER DIAGNOSIS ON YOUR OWN.

HEATMASTERS DID A FINE JOB, AND HAVE BEEN PROMPT AND RELIABLE WHEN WE HAVE USED THEM IN THE PAST.

I CALLED HEATMASTERS TO EXPLAIN THE SITUATION. I HAD TO CALL AGAIN TO FOLLOW UP. THEY DID AGREE TO REFUND MY MONEY.

I WILL SAY THE WORKMAN WAS PROFESSIONAL AND POLITE ALBEIT INCORRECT, I COULD HAVE SPENT $$$ ON SOMETHING I DIDN'T NEED.

MADE EMERGENCY EVENING CALL AND HAD IT RUNNING WITHIN 1/2 HOUR.

EVERY PART OF THE EXPERIENCE WAS VERY GOOD, FROM THE ORIGINAL REPAIR MAN WHO TRIED VERY HARD TO GET THE OLD EQUIPMENT WORKING AGAIN, TO THE SALESMAN, TO THOSE WHO INSTALLED THE NEW EQUIPMENT AND CLEANED UP.

HEATMASTERS WAS NOT THE LEAST EXPENSIVE QUOTE FOR FURNACE CLEANING BUT THEY WERE ABLE TO SCHEDULE US QUICKLY AND DID A VERY THOROUGH JOB. THE TECH WAS PATIENT AND EXPLAINED EVERYTHING HE DID. I LEARNED A LOT ABOUT OUR FURNACE!

THIS WAS A COMPLICATED INSTALLATION REQUIRING A LARGE CRANE TO HOIST THE UNIT UP TO ROOF, AND REMOVE THE OLD UNIT. ALL WENT SMOOTHLY. A VERY PROFESSIONAL JOB.

I CANCELLED THE ORIGINAL APPOINTMENT MONTHS AGO, THEY CALLED BACK, AND I MISUNDERSTOOD, THINKING THEY WERE THE COMPANY I PURCHASED A MAINTENANCE CONTRACT WITH. WHEN THEY CAME OUT, THEY SAID I HAD A GAS LEAK, AND SEVERAL OTHER SERIOUS ISSUES THAT NEEDED TO BE ATTENDED TO RIGHT AWAY. THEY WERE PERFECTLY WILLING TO BRING A SALES PERSON RIGHT AWAY TO SELL A NEW UNIT AND TAKE MY MONEY. I DID TAKE A BID, AND PAID FOR THE SERVICE CALL. MY ORIGINAL PROVIDER CAME OUT, AND THEY WEREN'T SURPRISED AT WHAT HAPPENED. THEY INSPECTED MY SYSTEM, AND WITHOUT BEING TOLD ABOUT MY OTHER EXPERIENCE, FOUND NO GAS LEAK, OR ANY OTHER REASON THAT I NEED TO MAKE A BIG INVESTMENT. I CALLED HEATMASTER AND EXPLAINED HOW I HAD BEEN MISLEAD. HE'S PROMISED TO REFUND MY COSTS, BUT I HAVE NO CONFIDENCE IN THEIR PROFESSIONALISM.

MADRY WAS GREAT. HE SPENT A LOT OF TIME WITH ME AND TALKED TO ME ON MY LEVEL (WHICH IS EXTREMELY NON-TECHNICAL). I WILL DEFINITELY USE THEM FOR ALL MY HEATING/AC ISSUES IN THE FUTURE. THE PRICE ONLY SEEMS HIGH BECAUSE I PURCHASED A SERVICE PLAN OVER SEVERAL YEARS.

WE LOVED OUR SALESPERSON AND WE'RE GOING TO GO WITH THE COMPANY, EVEN THOUGH THE QUOTE WAS SLIGHTLY HIGHER THAN OTHERS. HOWEVER, THE ENGINEER CAME OUT AND INFORMED US THAT OUR HOUSE WAS "A PROBLEM" AND WE WOULD NEED TWO SYSTEMS (FOR A RELATIVELY SMALL SINGLE FAMILY HOME). HE INCREASED THE COST BY $5K. FURTHER, HE WOULD NOT EXPLAIN WHY THE WORK WOULD BE SO DIFFICULT. WE ULTIMATELY DECIDED WE COULD NOT JUSTIFY THE ADDITIONAL COST AND WENT WITH ANOTHER COMPANY.

TECH WHO CAME OUT HAD 27 YEARS OF EXPERIENCE AND WE WERE EXTREMELY PLEASED.

I UNDERSTAND THAT SOMETIMES APPOINTMENTS CAN'T BE KEPT, HOWEVER I DO EXPECT THE COURTESY OF A PHONE CALL AND AN APOLOGY.

I HAVE HAD PROBLEMS WITH MY AIR CONDITIONING UNIT SINCE I MOVED INTO MY CONDOMINIUM. I CALLED HEATMASTERS TO HAVE THEM INSPECT IT. THE 1ST TIME THEY WERE OUT (LAST SUMMER), THE TECH SAID I HAD A LEAK IN THE EVAPORATOR COILS AND THAT THEY NEEDED REPLACEMENT. HE DID NOT KNOW IF THE PART WAS UNDER WARRANTY, BUT SAID HE WOULD PASS THE INFO ALONG TO HIS SERVICE DEPARTMENT. AFTER 3 OR 4 FOLLOW UP CALLS WITH NO ANSWER EITHER WAY, I LET THE MATTER DROP SINCE THE WEATHER WAS BECOMING COOL. I FOLLOWED UP ON THIS IN APRIL. I HAD ANOTHER TECH COME OUT AND ESSENTIALLY TELL ME THE SAME THING. I THEN SCHEDULED AN APPOINTMENT TO HAVE THE EVAPORATOR REPLACED. I TOOK THE DAY OFF WORK AND WAITED. THE SCHEDULED APPOINTMENT WAS AT 11:30A, I RECEIVED A CALL AT 11:45A INFORMING ME THEY COULD NOT REFILL MY FREON (WHICH WAS OFFERED A SHORT TERM SOLUTION) OR REPLACE MY EVAPORATOR. THUS I WASTED AN ENTIRE DAY. IT WOULD HAVE BEEN A SIMPLE MATTER FOR THEM TO TELL ME THIS OVER THE PHONE. I WASTED AN ENTIRE DAY AND

HE NEVER CALLED BACK AND IT IS NOW MAY 14. I EVEN LEFT HIM ANOTHER VOICE MAIL ON MAY 10 BUT NOTHING. THIS IS EXACTLY THE KIND OF POOR RESPONSE NO ONE WANTS. IF HE DIDN'T WANT THE WORK ALL HE HAD TO SAY WAS NO THANKS. HE DESERVES AN F.

THE TECHNICIAN WAS PROMPT, HIGHLY SKILLED AND GOOD AT EXPLAINING WHAT HE HAD DONE AS WELL AS WHAT WE SHOULD DO TO KEEP OUR SYSTEM IN GOOD REPAIR. I'VE USED HEATMASTERS BEFORE AND WOULD HIGHLY RECOMMEND THEM.

THEY ARE VERY CONSISTENT IN DELIVERING HIGH QUALITY SERVICE. WE'VE USED THEM FOR 4 YEARS AND HAVE ALWAYS BEEN VERY PLEASED. THEY SEEM TO BE VERY HONEST AS WELL, AND HAVE NEVER TRIED TO SELL US ANYTHING WE DON'T NEED.

THEY ARE VERY NICE TO DEAL WITH. THEY ALWAYS INFORM ME OF THINGS THAT I'M NOT AWARE OF AND THEY OFFER SUGGESTIONS TO MAKE MY SYSTEM LAST LONGER. I'M VERY HAPPY WITH THEM.

THE HOUSE VISIT IS VERY REASONABLE AT $55 (DON'T FORGET TO USE THEIR COUPON IN THE NEWSLETTER FOR AN ADDITIONAL $15 OFF). IT TOOK THREE VISITS TO FIX MY CHALLENGING PROBLEM, BUT I WAS ONLY CHARGED FOR THE INITIAL VISIT AND THEN FOR THE FINAL CORRECT REPLACEMENT PART. ALL TOLD THESE GUYS WERE A PLEASURE TO DEAL WITH, PROFESSIONAL AND FRIENDLY. I WOULD USE THEM AGAIN.

I HAD AN UNPLEASANT EXPERIENCE WITH HEATMASTERS BEFORE AND THEY MADE SURE THAT THE MATTER WAS ADDRESSED WITHIN A FEW DAYS. ESTIMATES CAME IN AND THE RESPONSIVENESS WAS EXCELLENT. THIS COMPANY OBVIOUSLY CARES ABOUT ITS REPUTATION AND WAS WILLING TO WORK WITH ME TO RECTIFY WHAT MUST HAVE BEEN AN EXCEPTION (POOR TREATMENT ORIGINALLY) RATHER THAN THE RULE. I WOULD RECOMMEND THEM IN THE FUTURE.

THE PREVIOUS OWNER HAD DONE A FEW THINGS INCORRECTLY AND THE HEAT MASTER GUY WORKED DILIGENTLY IN GETTING IT ALL SET UP RIGHT AND CLEANED. HE EVEN TOOK THE AIR FILTER OUTSIDE AND WASHED IT OFF WITH THE HOSE.