Guardian Heating & Cooling Service

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Well and quick

It went okay.

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Excellent service. The service attendants have always been punctual, professional and communicative.

They gave me a 4 hour window in which they would come and were right on time. They called right before they came as I asked them to since I have 2 dogs that I did not want to bark at him. They were polite and professional. I would use them again.

I couldn't figure out what the problem was, so I was glad they were able to figure it out. They have worked on my heating unit before and they did a good job this time too. I really like the way that they get to the house the same day most of the time.

We did wait 1.5 days for a repairman to show as the weather has been really, really hot(we are an existing client with several buildings). Our repairman questioned my need to know what comprised the $495 charge. I wished to understand what portion was hardware, labor, etc...and I wanted to be certain that he was also addressing the root cause of the circuit board going bad that he has claimed was water damage. He was unbelievably rude, told me that if I had questions, there were plenty of people who did not and he would gladly leave and go to the "hundreds" of other calls that were on his book for the day! He essentially held me hostage like those horror stories you hear about.

Zach was courteous enough (not overly so). He "set up shop" in the basement and worked on repairing the unit. He occasionally would give an update as to what he was doing. After his initial assessment, he said that he needed to return with a part. I needed to encourage him to check to see whether the unit was still under warranty, and I'm not sure he would have checked into this had I not brought it up. He returned two days later after a small scheduling mix-up and installed the new motor. He also pointed out some issues with the filters in the unit which appear to have led to better overall performance. He did a fine enough job.

Technician verified system in working order pre-season. In fact, one room never had heat because the bleed port on the radiator was not working and the furnace that supplies forced air to the same room was also not operative. Astonishingly, the technician had little understanding of how the heating system in the house was even configured -- for example, he was not aware of a second furnace -- despite having done the pre-season maintenance himself. After being called back to remedy the problem, he 1) unsuccessfully bled a radiator (it remains cold); and 2) attributed the forced air problem to a dirty filter (nonsense, and raises question as to why it was not replaced or reported at pre-season maintenance). Then he left leaving no filter in the furnace, after trying to charge me for the service call. I requested a follow-up call to schedule proper work when a technician had more time, and have received no response.

They asked questions before doing anything and seemed very knowledgeable with both of my systems. I'd recommend them to others.

We have used Guardian several times for an annual check-up of our boiler. Every experience has been very good. The technicians are helpful and willing to answer all questions. We will continue to use Guardian for servicing our boiler.

CASEY AND ZAN WERE PROFESSIONAL AND HELPFUL IN ANSWERING ANY OF MY QUESTIONS. THEY ALSO WERE CAREFUL IN KEEPING THE DUST AND DIRT TO A MINIMUM. THEY WERE PATIENT IN ANSWERING MY QUESTIONS AND WERE KNOWLEDGEABLE ABOUT THE NEW FURNACE AND ITS OPERATION. GUARDIAN HAS BEEN MY HEATING AND COOLING COMPANY OF CHOICE SINCE I MOVED INTO MY BUNGALOW EIGHT YEARS AGO. THEY HAVE ALWAYS BEEN ON TIME. THEY HAVE ALWAYS PERFORMED THE REQUIRED SERVICE TO MY SATISFACTION. I ALSO BELIEVE THEIR RATES ARE COMPETITIVE AND FAIR. BASED ON MY EXPERIENCES WITH GUARDIAN, I HIGHLY RECOMMEND THIS COMPANY.

I CALLED GUARDIAN BECAUSE THEY ARE A PREFERRED CONTRACTOR FOR RHEEM UNITS. THE INITIAL CALL WAS TO SERVICE MY UNIT AFTER I JUST MOVED IN. THE PREVIOUS OWNER HAD NEGLECTED THE UNIT AND IT NEEDED CLEANING. TURNS OUT, AFTER A NEW BLOWER MOTOR, NEW CIRCUIT BOARD, AND NEW COIL, I STILL AM HAVING PROBLEMS, DUE TO IMPROPER CONSTRUCTION OF MY DUCTWORK. MY UNIT ISN'T GETTING ENOUGH RETURN AIR. WE BASICALLY HAVE REBUILT THE UNIT. GUARDIAN WAS PROMPT, PUNCTUAL, AND MOST IMPORTANTLY HELPED EDUCATE ME. WE NOW HAVE A MAINTENANCE CONTRACT WITH THEM.

THE PERSON WHO CAME OUT WAS QUITE PROFESSIONAL. I WAS PARTICULARLY IMPRESSED THAT HE IDENTIFIED A FEW MINOR PROBLEMS, AND EXPLAINED HOW I COULD ADDRESS THESE MYSELF.