Goode Plumbing

"Thank you for your review. We appreciate your having us out to go over your plumbing needs, and am glad that you found us helpful! We hope that we can be of service to you in the future."

"Thank you very much for this review. It is truly appreciated. The client called originally because he had a leak in his water service somewhere between the parkway and where the service entered the home. The only section of service visible was too small and of poor material which would not pass inspection. We told the customer that we would try to replace that section in hopes of finding a proper section nearby, but that he should plan on a complete new service-a fairly expensive job. The day we started, upon some more investigating, we came across some complications that would make this job even more involved. However, we went with our original goal of attempting to do the smaller repair, and were able to find a proper section to connect some new piping onto. We were therefore able to get him improved water service and stop the leak with some minor excavation with the basement, which we patched up after completing the repair. Because our original scope was to hope for the best, but plan for the worst, we had another company that we work with on occasion for larger projects ready to help with excavation and connections, and they stayed and helped us complete this repair, so everything was completed in less than a full day. I am very happy that everything worked out with the smaller repair. Also appreciated was this Members patience-as he mentioned, we were in the midst of relocating our shop and I was a little slower than normal at returning emails. We are all moved in as of this weekend, and appreciate the patience, work, and this review."

"Thank you for this report, Member. Our plumber, Bob, took care of this job. Leaks from one unit to another can be tricky to determine, especially if no walls or ceilings are open. If there is no real damage from the water, we will typically try our best to not incur damage by opening anything up unless truly necessary. In this case, we looked for more obvious causes, such as the caulking as mentioned. After this turned out to not be the issue, we returned and did some more investigating, and found another issue, which we were able to repair."

"Thank you, Member. We appreciate the work and this report. We do service and installations on quite a few tankless water heaters (as well as other types), and it turned out that a replacement in this case was needed. The unit we installed was a Rinnai brand water heater, which has proven to be very reliable. We use our own mounting board, and properly size the gas supply. Sizing of gas supply for the tankless water heaters is critical-and something we see done incorrectly far too often. Thank you for rewarding us with this project."

"Thank you for the review. We have done other work for this Member in the past. Our goal is to establish a relationship with each client. We appreciate your continued trust in us."

"I appreciate your review as well as the service call very much! While our standard hours are Monday-Friday, we do our best to take care of our clients on Saturdays as well as emergency situations whenever possible. I am glad that you are happy with our service. We do recommend water heater maintenance every year or two, depending upon where you live, to ensure a long, efficient life this very important appliance. the anode rod you mentioned is an often overlooked, but very important part of this maintenance."

"Thank you for your report. I like working on the older fixtures. I see them repaired incorrectly all too often. When rebuilt properly, many of these faucets and fixtures will give many more years of service. Parts are not always available at every supply house, but we do have sources for rare parts-it just requires a little more time and looking around. The supply house that Bob, the initial plumber, went to for the stem assemblies, did not have handles. After the original set did not hold up to the rebuild, I was able to locate a set of brand new, correct handles and replaced them for this Member."

"Thank you very much for the service call and for taking the time to review us here. Glad we were able to repair your toilet-the part we installed has a two year parts and labor warranty from us, double the length of time you will most often see."

"Thank you very much for the work. This was in a high rise-many of which require specific insurance and licensing requirements. This one was particularly specific, which took a little time to get through, but worked out well. We appreciate the fact the the building protects its residents by doing its best to make sure they use quality contractors such as little old us! Thank you again for the work and this review."

"Thank you very much for the work as well as this report. We installed a new faucet as supplied by the owner. We also replaced a section of water supply piping to replace a deteriorated section that was leaking. I know that there are a lot of plumbing companies to choose from, and we appreciate your rewarding us with your work based on our quality and customer service!"

"Thank you for the work as well as the review. As this client has stated, we could have most likely repaired his water heater by installing a new dip tube and doing some maintenance. However, because of the age of the water heater and the fact that it had not been serviced in it's life, I felt that this would be money not well spent. We decided on a new water heater, which we installed using our full port drain valve and brass water supply connections for superior protection against corrosion. I also added a water heater safety pan and modified a drain to accept a drain pipe from it-this water heater was on the top floor of a condominium building, and the previous water heater had no pan under it. We appreciate the work and this report and am confident that this unit will give this Member many years of service."

"Thank you very much for taking the time to write this review. We appreciate the service call. While we are not typically able to price things over the phone, as every job is a little different and it is hard to predict what we will find once we get to a job, I am glad that you were happy with our pricing as well as our work."

"Thank you for having me over and for taking the time to submit a review to Angie's List. This member had a slightly low water pressure condition at two showers. I cleaned the shower heads out, which helped. I also recommended adding a pressure booster pump since the bathrooms in question were on a third floor."

"Hello Member, thank you for the work that you rewarded us with. Regarding our pricing, our rates are very competitive given the quality of our work.I cannot promise to be the least expensive company in town, as our standards do not allow for that, but I can assure you great value for the quality you will receive from us. Estimates can vary from company to company depending on what the extent of the work is. Some companies do the bare minimum. Others may do more than is needed. We do our very best to give you an accurate assessment of what is truly needed to do a certain job properly and so that the repair lasts for many years. Since your water heater was, if memory serves, several years old, if you recall, we included not only repiping things so that it was done properly-using brass parts rather than the much more common dielectric unions for superior protection against corrosion, but complete maintenance as well. With us, complete maintenance is really complete-not a simple drain and refill. We install our full port drain valve, flush the tank, inspect several parts on the water heater including the often ignored anode rod. Same thing with a faucet repair-some companies will simply replace a washer, and while that will usually take care of a drip for a little while, we recommend replacing the complete stem or cartridge if a faucet is a certain age, so that the drip is taken care of for years-and we can back it up with a warranty. I am sorry that you were not happy with our pricing, but I really do believe that if someone came in substantially less, and is a licensed plumbing contractor, then there was most likely less work done. I would be happy to come out at no charge to go over the work that was performed and give you my honest opinion. I can be reached on my cell phone at (773) 407-1884. Thank you, Mike Goode"

"Thank you for the service call and for the review. It is truly appreciated. We do try to keep a good variety of toilet parts on our trucks, but even we have to run for items sometimes! Thank you for your patience in waiting for us to arrive-we are as accurate as possible, but sometimes a job takes a bit more, or less, than we estimate. Again, thank you for the work."

"Thank you for the review. We appreciate this and the service call. We keep well stocked trucks, but with the huge variety of toilets on the market, sometimes we come across an item we have to travel to a supply house to obtain, such was the case here."

"Hello and thank you for the review. As the owner of rental property in Arizona, I know how nerve racking trying to hire someone out of state to work on your home or property can be. All of us at Goode Plumbing take a lot of pride in doing the job properly and being up front and honest about what needs to be done. We have quite a few out of town clients and do not mind working in this manner. I do have to be honest in saying that we aren't exactly unconcerned about payment timing, but will do our best to work with customers. In this case, the customer mailed a check quickly and we certainly appreciate that very much, as well as the work and this review."

"Thank you for the work and the review. I am glad that we were able to get your tub draining properly. Regarding the leak, as it turns out someone in the home's past installed the improper trap which came loose. We came back and resealed the trap, but as advised, it should be replaced with the correct trap at some point to avoid issues in the future."

"Thank you for the service call! I am glad that you were pleased with us. Ernie has been with us for a very long time and really does take a lot of pride in his work."

"Thank you very much for the work and this report. One of our plumbers, Develle, and our assistant, Dan, completed replacement of galvanized water supply with copper. We use heavy duty, Type L copper for our water supply installations above ground-this is thicker walled than Type M which we come across often. We use type L for superior temperature insulation and retention, and quality. We hope you will enjoy improved water pressure and leak free plumbing for many, many years."

"Thank you very much for the work and the review. We appreciate the business, and I am glad that Bob was able to get things taken care of properly for you."

"Thank you very much for this review. We appreciate the work very much. I am very confident in our flood control systems. We build each one to a very high standard, using only excellent quality materials. We have some features that we include that help us stand apart from the norm to protect your home, such as separate clean outs for rodding, an extra deep pump basin for longer pump life, a separate pump discharge fitting to better direct the pumped water and keep it debris from obstructing the back water valves, a heavy duty cover to prevent tampering, and more. While it is true we haven't had the heavy rains we have in the past this summer, your home is protected for when we do get them. Thank you for your business."

"Thank you for the service call. We were able to remove the obstruction from this owner's kitchen sink using a drain cleaning machine. We appreciate your business and your taking the time to review us on Angie's List."

"Thank you, Member! While I was sorry to hear about the rodding machine cable becoming stuck, and of the other issues, I am glad that we were able to get your situation fixed. We all have our areas of expertise-customers will sometimes ask if I do tile, and I always tell them, " I can do tile but you will know that a plumber did your tile", and refer them to a professional in that area. The plumber , Ernie, who completed this work for you is very patient and knowledgeable with flood control systems such as the one this home had. We appreciate the work and your review."

"Thank you, Member. We appreciate the work very much. We installed a Bradford White power vented water heater for this client, and added a drain pan underneath which is piped to a proper drain. The quality of this water heater is very high, but being on the very top floor of this condominium, I felt it was best to put this in place-and was a little surprised there wasn't one with the previous water heater. There were indeed a lot of tight stairs to navigate-there is an old Eddie Cochran song called Twenty Flight Rock that comes to mind-but we were able to get it up there and the old one out without incident. There was a lot of sediment from the old water heater that clogged many of the faucets up, so we cleaned those out to restore the pressure as well. Speaking of this issue, I should mention that with every water heater we install, we replace the factory drain valve with our own-the opening in ours is about 4 times as large, permitting more complete sediment removal during maintenance time, which should be performed every two years in Chicago."