Goode Plumbing

Overall we had a great expereince working with Mike at Goode Plubming. Our water heater was making an awful noise and Mike came out personally to provide an estimate to us; he was prompt and did not charge us a fee to come out to evaluate the situation. Mike recommended we replace our unit as it was 7 years old (no longer under warranty) and the part we would need to replace would be very costly and would likely only add a couple more years to the water heater's life. Within the next 5 days he provided an email estimate to us for materials and labor. In the meantime, we also got a second opinion from another company and were charged a fee to come out and provide an estimate. This company also recommended we replace the unit. Based on Mike's initial assessment and fair pricing, we scheduled an appointment with Goode Plumbing to install the new water heater. Mike coordinated everything on our behalf; he sourced and purchased the unit so that all we had to do was schedule one appointment with his company. Mike came out first thing in the morning and efficiently installed the new heater. He even covered our hardwood floors with cardboard so that he did not damage anything in the process. He cleaned up the area he was working in and was very friendly and easy to work with. We would definately use his services again.

The plumber was running late - I had called to see where he was and got a prompt call back. Once he was here, he assessed the problem, suggested the least expensive alternative would work just fine for our issue and proceeded to fix our sink piping in quick order. He also took the time to check out a few leaks we thought we had. Friendly plumber, great job and we saved 10 percent with an Angie's LIst coupon. In the future we will call Goode for our plumbing needs.

Excellent experience. Mike ( I think; I wish I had written down his name because he was GREAT!) not only solved my two immediate issues, he educated me on things I could do in the future to prevent issues,as well as educating me on another plumbing matter perhaps involving the whole building. Service was prompt ( appointment was given in a reasonable amount of time and within my schedule, called ahead and arrived within the window given), courteous and professional, fixed the problems and really educated me how I could prevent issues of a similar nature in the future. I appreciate that approach very much. Cannot say enough good things about this firm. I will rehire for future plumbing needs.

We had a leak under our kitchen sink this summer. Goode's plumber came out and immediately determined that our older, inexpensive faucet was the problem and a new faucet was needed. (this is after we had paid another plumbing company to fix the leaking, and paid $500 for a fix that was NOT the problem). No charge by Goode for the visit (it was just 5 minutes), and they offered to install a faucet they had available in the truck. Once I finally got around to purchasing another faucet, I called Goode and had an appointment scheduled within 2 days of my call. Bob arrived on time, and got started immediately. He was not familiar with the brand of the new faucet , and made sure to carefully inspect the new faucet for all parts and make sure he had the necessary tools and additional parts to install it correctly. When the old faucet was finally out, unfortunately we discovered that the hole in the granite was not large enough for the new faucet. Bob suggested two ways to remedy the problem: call a counter/tile company to come out and enlarge the hole, or try a tile file to file down the opening (it only need 1/8" more width). I followed Bob's suggestion with the file, and thanks to Menard's, found the correct tool and widened the counter opening myself, with no damage to the counters for $10. Thanks Bob! The next day, Mike was able to come out and complete the installation in the morning, and I was only charged for the single installation fee, not for two service calls. This was a great experience, and both Bob and Mike were professional, friendly, and left a clean work site, disposing of the old faucet and packaging materials of the new one.

After finding Goode on Angies List, I scheduled an appt. by submitting a form online through the Goode website. Michael called me within two hours of submission and scheduled an appt. for later that week. Jeff arrived within the scheduled time frame and immediately identified the problem and quoted me a price. Due to the nature of our issue, Jeff fixed the problems right away. He had to leave and come back a couple times with the right tools and gadgets but was very courteous and helpful in showing me the issue, helping me understand why it was a problem and how he fixed it.

Very well. I would definitely work with owner Mike and his colleague Jeff again. Jeff showed up on time, finished on time, and did high quality work. (I was the General Contractor on a major renovation at our previous house, and I have a good idea of what constitutes "high quality.") Even though the plumbing was merely in the garage, he made sure the lines were straight and attached cleanly. He took the extra time, appropriately, to install shut-off valves per faucet, even though there was already a master shut-off for the garage. As he was installing one of the lines, I requested that he move the copper over, to accommodate bikes that I wanted to hang in that spot. He did so with a smile. He spent a good amount of time discussing my options and then discussing the best way to the drain the lines. The faucet for the garage roof deck will need to be threaded on after the installation of the wood siding, and Jeff offered to return to the house to install that faucet, with no extra trip charge. I wanted to explain the "B" rating for responsiveness: Initially, Mike was very responsive, including a call-back or two on the weekend. Once the estimate and ultimately the work was scheduled, I had to follow up multiple times on email and phone messages. Perhaps Mike was very busy at that time. This was not a deal breaker, though. As indicated, I would definitely work with Mike again. It was a very good experience, and I highly recommend them. Also, in a separate interaction with Mike, he provided valuable advice on a plumbing issue at another house that we own. He spent a good amount of time on the phone with us, and I want to make sure that was also recognized.

Received a prompt reply to an email inquiry. Was able to set up a date for repair quickly. The day of the appointment, received an email saying he may be late due to a problem with his truck.. He was sill able to arrive and take care of the work with in the original window of time agreed upon. Prompt and professional, will use him again for another project after the holidays

I wish I'd had the opportunity to work with Mike, because from the great reports and his courteous demeanor, it seems like he's a great plumber. Sometimes he'd call me back and leave a message just to acknowledge that he'd received my call, which I really appreciated. But despite my constantly reiterating that I was trying to schedule several different contractors to get work done on a vacant apartment for a deadline, he continually failed to return calls to actually schedule the work. I really hate having to hunt down contractors. I get that he's probably good and way overbooked. But the bottom line is, I appreciate contractors who can fit me into their schedule on a timely basis, especially when I wanted him to do well over $1000 worth of work.

Great. He had to reschedule the first appointment but called a few hours before appointment to let me know he was stuck on another job. Came first thing the next morning and threw in some of the hardware and tank seal change for the inconvenience. We were really happy with the service and will use them again.

When we called and spoke to Mr. Goode, he was very courteous and promised to come out at the time we requested. His associate arrived on time and was very nice. He took care not to scratch our new tub, opened the drain and cleaned up after himself. Overall, we were very pleased and will definitely use this company again for any future plumbing problems.

Amazing! It was like he was invisible. No noise and no mess. Mike is great.

After leaving a message, I got a retun call by the end of the day and since it wasn't an emergency was able to pick a date and time that worked. Since the project was fairly simple, it didn't take much time to finish the installation of the garbage disposal, replace the pipes, and give a little giggle on the hot water valve to make everything work again.

They were great. I had a positive experience and would use again.

Our building recently had a building-wide inspection performed and the state of our catch basin was bad. Because one of our units was taking in water and we knew a catch basin repair may solve the problem we set out to get estimates. When I first called Mike in the middle of August, he was very professional on the phone. He came out the same week that I called and had an estimate to me a week later. I did ask Mike about the status of the estimate after about a week, but he was apologetic about the delay and got it to me within a day or so. His turn around was better than one of the other contractors that was looked into, so it didn't hold up our process anyway. Once our building decided to go with Goode Plumbing, I called Mike and he said he was working on several projects at the time, so the earliest start date would be after Labor Day. We didn't actually start the job until the middle of the month, but Mike was in contact with me every few days about the projected start date. The job was done as explained above. It seemed like the job was really messy while in process, but Mike's men cleaned up every night so that we had use of the walkway when they weren't there. Rick, the crew member there every day, was friendly and explained the status of the project every day. None of my neighbor's have complained about the work or workers either AND the unit that was taking on water before, didn't during the last wet spell we had!

Great; Goode Plumbing worked around my schedule to replace the flood control pump. He also explained exactly how the system worked and helped me figure out how to control the flooding in my basement.

Mike was slightly late getting to us (although called to explain this) - provided a great service, friendly, and fixed our slow draining bath. Also assessed a leak and provided a quote to fix. I'd use him again and am happy to recommend him to my friends.

We had sewer water back up into our finished basement twice in one week in July. It was difficult even getting someone to come out to provide a quote, since they were all so busy. Goode gave me a very fair price especially considering that he honored his Angie's List coupon of 10% off. I was originally told the job would take 3-4 days. It ended up taking 17 days. Some of the delay, I think, was due to Mike's crews being so busy with other jobs. But, to be fair, much of the delay was due to them trying work around the (2) trees we have in our very small front yard. As they dug, the had to cut through tree roots and eventually we realized we had to have one of trees taken out. Mike and his crew were really great about trying to save the tree and then removing the stump (which was no easy task) after we had the tree removed. Mike felt badly about the delays and offered me a great deal on future maintenance. Mike and his crew are very professional and take the time to explain everything they're doing. I highly recommend Goode Plumbing!

Mike's work cost us only $70 because he missed the original appointment time. He was supposed to come at 8:30am on September 1st. I called at about 9am and it turned out that the appointment didn't make it onto his schedule. He was able to come at 1pm. He worked on the toilet seating problem and then cleared the drain. He refused to accept any money because of the mix-up. I forced the cash I had on hand on him. It turned out after he left that the toilet repair had a small leak. This was fixed when he came back the next week to fix the second toilet. I was again surprised when he told me there was no charge for this second visit, for which was most on time. We had some discussion. He refused to accept any more money. Everything has been working fine since. Mike evidently take his reputation very seriously. I believe he also has a strong personal responsibility ethic. He is also simply a nice guy.

Great, he's very knowledgeable and worked us in quickly.

Installed a flood control system in our 1888 row house that flood when City shut off the sewers due to rain. Mike was fantastic to work with and extremely knowledgeable about old plumbing. He found another drain that needed to be tied into the system. He spent days patching it in and charged us only his cost to perform the fix. I beleive he is a person that cares and wants to do the job right. Evidence of this is the high quality parts and valves he uses in his flood control system. They are more exprensive but will last much longer. Mike is now about to help us with other plumbing "opportunities". Mike, help us out of a terrible situation. He is our plumber for life.

One of Mike's associates, Jeff, came out to take a look at the source of some water leakage that was going into our downstairs neighbor's condo. Another plumber had been out previously and recommended a large scope of work (which we did not trust or want to agree to, for a number of reasons), so we wanted another opinion. Jeff came exactly on time, after calling 10 minutes before to give us a heads up he was on the way, and was very professional and respectful of our home (he wore the shoe protectors to prevent tracking dirt, for example). We orignally were going to just get another estimate of the original proposed work, but instead just asked Jeff to take a look and give us his opinion. He assessed the problem and suggested a much easier solution, installing a flood guard in the pipe in question. He did this without knowing exactly what the other plumbers had recommended, and did not try to get us to agree to large scale, expensive renovation work. This impressed us. He completed his work in about 1.5 hours, and agreed to email us a write-up summary of his recommendations and work, so we could communicate that to the condo owner below us. My only (small)complaint was that this took over a week to get, and I did have to make a call to Mike to receive it. However, because he saved us so much money and time and effort, this was not really a problem for us. We will definitely use them again in the future if needed.

They were available, prompt, professional, and very personable, both on the phone and in person. Plus the plumber wears shoes covers. Gotta love that. Highly recommended.

That which will occur next, I can't write about, but I feel confident that Goode will find the problem, clean it out, and it will be finished.

Overall an excellent experience for solving two problems. First, our sump pump had suddenly become very noisy. At the end of a cycle (when the motor would stop) there would be a loud bang, akin to a door slamming, and the PVC pipe (into which the sump pump actually pumped) would shake considerably. To me it sounded as if the check valve was broken. I had one plumber come by who felt that the PVC piping simply had to be stabilized. He tried "clamping" the pipe, but when that made no difference and I repeated that it might be the check valve, he did not seem convinced, and did not even examine the check valve. When Michael Goode of Goode Plumbing came, he simply closed the service valve, and took out the segment of pipe with the check valve. He showed me the check valve, and it was indeed broken. The little spring mechanism that controls the actual shutting of the valve on its hinge had broken loose. Michael had a comparable check valve in his van; he installed it, and it worked flawlessly, completely eliminating the "slamming" sound that had developed. The process took less than 10 minutes. The second problem was simply a leaky garden hose faucet ? one of the "freeze-proof" types. It was not leaking into the wall; rather, when the water was on, there would be a very slow leak around the handle itself. I had seen this type of problem before, and knew that it only required replacement of the center or "core" of the mechanism. Michael Goode had the appropriate parts in his van, and replaced it in about 10 minutes. Michael was very professional and approachable, and I felt he did an excellent job of explaining to me what had happened and what he planned to do about it. I was extremely pleased with the service, and would definitely offer future work to Goode Plumbing.

Very Good, will recommend to others and will use again.