Goode Plumbing

"Thank you for this review! Yes, we were very happy to see Kerri back in the office after being on vacation for a couple of days-she is very good at her job, so thank you to our customers who were patient while our manager and myself handled the phones and service calls as well as we could while she was out. This was a leak under a kitchen sink that was repaired-we appreciate the very nice review as well as the work!"

"Thank you for your review here. I was a C student in high school, if I am honest, because I did not take it seriously enough, but these days want to see nothing but straight A's from both myself and my plumbers-so while a B is not terrible, our goal is higher! I am glad that you were overall satisfied with us, but would like your experience to be the best possible. Regarding the C in price, I do feel that our pricing, while certainly not "cheap", is a very good value given the work and customer service that we try to offer. Professional plumbing in general is not inexpensive, but I am confident that we do well compared to our true competitors. As for the B in quality, if there is anything that I can do to improve this, please let me know by calling me personally on (773)407-1884. Thank you, Mike Goode"

"Thank you! It truly makes us happy that you are a loyal customer who has been happy with us! My goal has always been to build a relationship with our customers-so that we get repeat business and that you tell your friends about us, and in turn, you have a plumber that you know and trust to do right by you. We really appreciate the business and your review."

"Thank you for your review. This client called because he was getting some unusual water temperature changes at his kitchen sink faucet. Because all of the other fixtures in the home were getting normal temperatures, we felt that it was a defective shower mixing valve balancing spool. On the first visit, we turned the water off to the mixing valve that we felt, after testing, was causing this, and asked the member to use the kitchen faucet over the next couple of days. Sure enough, the temperature was normal-so we knew we found the issue. We returned with a replacement cartridge and installed it (after a second trip to our supplier, who had given us a close but not identical replacement the first time!), and set the temperature limit. These problems can be a little tricky to solve, and I am very glad that the result was what we were looking for."

"Thank you for your review, member! As the Member has stated , we completed a home plumbing inspection at this home. This service includes the inspection of all readily accessible plumbing related items-toilets, faucets, valves, etc. We make a list of the condition of all items, and quote pricing for anything that we feel needs attention. This is a good service to have done if you are selling or buying a home, or if it has been some time since you have had your plumbing system checked, so that emergencies can be prevented."

"Thank you, Member! We have done a couple of items for this client,so we appreciate the loyalty. The member had us out to rebuild a vintage tub and shower faucet, and to see if we could repair his tub spout. The plumber we sent did a nice job repairing the faucet, but the member stated he was not happy about the options for the tub spout. I went to the job the next day to see if I could help with the situation. We came up with a good quality solution, and since the job was not done to his complete satisfaction the first time, I did not feel he should be charged for a second trip. I am glad that things worked out well, and appreciate the review very much! Mike Goode"

"Thank you, Jeffery! We appreciate the kind words. Bob has been with us for a long time now, and has proven to be a solid plumber with a lot of patience, and honesty about what needs to be done and what can wait. We do appreciate the work and your review here!"

"Thank you very, very much for you kind words as well as having us over to help with your plumbing issues. We truly do appreciate it-we all work very hard to make sure we do a great job for our customers take the time to write reviews such as this, it means a lot to us. I am very glad that we were able to earn your trust, and look forward to working with you should any additional plumbing issues arise."

"We really enjoyed working for this Member. He was very sharp and knew that he wanted some very real protection against flooding in his basement due to sewage back up resulting from heavy rains. We installed one of our flood control systems, which feature all heavy duty cast iron piping, and extra deep pump basin, heavy duty pump, dual back water valves, rigid pump discharge piping, and more. He had other opinions from other plumbers, but he decided to go with us after I had a couple of meetings with him to discuss what I felt would really work. I am very happy that this Member decided to use us, and the system has been in place for several very heavy rains over the past year or so. Thank you,Member, for the review as well as your faith in us."

"I believe this review is not supposed to be for Goode Plumbing-I believe you may have mixed us up with another company. Here are the reasons I am confident that this is the case: 1) We have no record in our database or file for this Member 2) The address that was submitted by the Member is in Long Grove, IL-which is well outside of our normal service area. 3) The issue that you mentioned is DEFINITELY not our policy. While I cannot say if the price that was given to you because I have not seen the work involved(since I think you had another company out!), I can tell you that it is definitely not our policy to go to someone's home if the owner is not there, do the work, and leave a bill without every talking to you. We are known for our up front pricing. There are occasions that someone will call us out and have a relative or friend let us in, but our policy is to call that homeowner to let them know what the situation is. If that homeowner can not be reached, we try to get in touch through the person letting us in. I apologize for your poor experience here, but again, I think you have us mixed up with another company. Thank you, Mike Goode"

"Thank you very much for your kind words, as well as your review. This was, as the member stated, a small toilet repair-we appreciate your having us over for this and I am glad we were able to get things up and running for you again."

"Upon seeing this review, I did contact this Member, as I did send him the estimate soon after my visit. In fact, I sent a follow up email about a week later but did not hear back. I will say that we probably should have called him too, just to make sure he received the email. Upon seeing this and contacting the member, he said that he did not get my email, but since he was pleased with our initial meeting he would consider hiring us instead of the other company. I resent the price and hope we can work on his project. I am not sure what the issue was regarding the email, but we are going to make it our policy to do a follow up call with our customers in the future to make sure they receive it."

"Thank you very much for your kind words! We were called out on a Saturday for this call as the Member had a sump pump that made it through the very heavy rains we had two weeks prior, but only just! It broke down and we found that it needed to be replaced. While we were testing things out, we discovered an obstructed house main drain, which most likely lead to the pump's ultimate demise. We covered the area in plastic to protect the carpet that was in the basement, and used a Rigid K1500 drain cleaning machine to remove the obstruction. We then retested everything which we found to be in good working order. Since the drain ran under the driveway, and the Member was having his old driveway replaced, we recommended a camera inspection of the drain line to check it's condition, which we returned to complete today. My plumber Brian found an issue in the drain that we are going to take care of before the new driveway goes in."

"Thank you very much for having us over to repair your tub faucet. I am very happy that all went well and that you were happy with us, and kind enough to take the time to leave a review about our company on Angie's List."

"Thank you very much for your review!! We have admittedly been busy lately, but we have a new hire starting in the next few weeks to help to get to everyone in a more timely manner. We do appreciate your patience and I am glad that in the end, you decided to use our services. We will always be honest and upfront, and treat our customers the way that we would want to be treated. Thank you again for the work."

"Thank you for your review. When we are booked up, we are always happy to put our customers on a wait list if something opens up, which if often does. We just do not want to absolutely promise someone a time if we are not certain we can get to them. I am glad that we were able to get there for you. Sometimes a "temporary" issue will arise in a customer's home, and work itself out-things such as sediment in a cartridge causing it to drip, dust in a water heater air intake, etc. If the issue happens again, please let us know and we will be happy to come out again."

"Upon seeing this review, I called the customer as I looked in my records and saw that, according to what I had, we DID call this member back and left a message. Upon speaking to the customer, she said that I was correct, that we did indeed call her and she got our message. She said that she returned the call, but did not get a call back after that. I am very sorry, as we did not receive her call back message. During normal working hours, our receptionist, Kerri, answers our phones, and after hours, an answering service delivers all calls to me personally. Neither of us received her call back message, and I honestly can not say what exactly happened. I did offer the Member a free service call to make up for this, and she did say she would keep that in mind for a future need, as the issue that she had was repaired already. I do appreciate that and apologize again for the issue, whatever that cause was! Mike Goode, Goode Plumbing"

"Thank you so very much for this review! My team and I truly do appreciate our customers and it shows that this Member appreciates our service in return. I really do love making our customers happy. I have had experience with lousy service before, and vowed to do the opposite of what I was seeing and experiencing not only in my own life, but in stories customers told me with their past experiences with other companies. As this Member stated, I was out myself to look at some items and come up with a plan that I felt would take care of this home's sump pump issue. He agreed to have the work performed, and we set a date up. Prior to that, he had a sump pump fail, so we shuffled some things around and got him in the same day ( I do my absolute best to make this happen for emergencies like this!), and got a new primary and back up sump pump installed, along with an Ion float system that he provided. We also installed new check valves and appropriate piping, and rodded the drain for his window well. Brian and Jose made some other suggestions on how to upgrade his pump basin as well. Now that his emergency situation was handled, we set up another date to install a battery back up system and take care of a few small items. Those were completed and tested. It was pleasure working with this Member, and we appreciate both the work and the review."

"I am very sorry that you felt that you received a middling experience with us on this latest visit. My plumber, Brian, told me about the call at the end of the day, and my plan was to call the member up and get more information the next morning, but she had already posted her review. From talking with Brian, who I can say with complete confidence, is a stellar plumber, I felt-and so did he-that she had an unusual home with some semi-unusual requests. Brain felt that she may want to talk to a plumber who has half of his employees driving restored forty plus year old Volkswagen vans, and is considering using a restored 1931 Ford Model A for his primary means of transportation. I think he meant me, so I called her up in the morning, and we did get an appointment set up a time to have me come out personally to have a look. Starting with the first toilet-it WAS indeed cracked at the bowl as Brian told her, and if there was ever an issue with the bowl, it would most likely not survive being removed. I did agree that the tank could be rebuilt, and quoted her a price, but advised her to keep in mind, that after that investment, if there were ever a leak from the bowl, things could start getting expensive. The Toto toilet she has was not great even when new. The article in the Tribune mentioned would not fix the issue, as a special modification that I came up with accidentally some years ago, is the answer to IMPROVING this unit. It will still never be a great flushing toilet, as many of Toto's other toilets are, but I do agree that we can improve things somewhat. The other vintage toilet mentioned, is something that I agreed was in good condition and worth repairing. The water heaters that she has are more than twice as old as the average life expectancy for water heaters. Yes, they may still be providing plenty of hot water, but they need maintenance as sediment that is in them is causing other issues she mentions in her review as well as other pressure issues we found during our walk through, and several connections were made using improper materials by a plumber in the past. When one starts working on these nearly quarter of a century water heaters, there is a risk that they may need replacement rather than repairs and there may be no choice if something breaks while doing this work. I agree with Brian, that these should be replaced, but I did offer a price for repairs as she asked. Most of these items that were mentioned in the Member's review were in marginal condition. My plumber was looking out for her best interest and was trying to advise replacement rather than repair. Realistically, she would be better off following his recommendations. HOWEVER, I do GET that there is an emotional attachment to certain things-be it vintage cars, vintage plumbing fixtures, etc, that cannot be rationalized monetarily, and because of that , I did complete this estimate with repairs and restoration in mind , and hope that I can work with the Member to help get these old plumbing fixtures working properly again so they will keep going for another ninety or hundred years-except for the 1992 water heaters. If those were 1932, different story-but 1992, should be replaced!)"

"Thank you very much for rewarding us with this flood control project! There was a fair amount involved. This flood control was designed to protect this home against sewage back up resulting from heavy rains. We located the house drain in the front yard area, and excavated the ground after obtaining proper permits. We installed our flood control system which has several components that we feel make it stand out from our competition. We also had a licensed electrician provide electrical power to the pump that is part of the system, and even restored the lawn in the area that we excavated. This homeowner will surely see many years of reliable service from this system. We also appreciate your patience in working with us, and for your review here!"

"Thank you very much. We have been working with this Member on her project, which includes repiping two bathrooms and installing new fixtures in modified locations in one of those. We look forward to completing the project."

"I apologize if you had a less than stellar experience with us. I am going to call you tomorrow morning to discuss a way to make things a bit more fair for you-every customer is very important to us and I want to see if we can work things out a bit better for you. ' Our initial visit was, as indicated for a water heater that had a leak-but it also not functioning properly. He did some testing and replaced the relief valve. While he realized this was the source of the leak, he spent time to make sure there was not a deeper cause-something that made the relief valve, which is a safety device, discharge. He also discovered an issue with the gas control valve, which he repaired so that all was functioning properly again. Since we had the the water heater off, the issue of hot water taking five minutes to reach it's source was not detected initially. Because of that extended time, the member did call us back. My second plumber, who was now able to test the water heater and related components to determine why it took longer to reach the farther away fixtures, noted a clogged recirculation line check valve. This may have happened while the water was shut off initially and then turned back on, but it was caused by sediment and corrosion in the piping. This plumber replaced that part, and completed some additional repairs. While this was not caused by us, I do agree that we should have given you the price up front as per our policy. I do apologize for any inconvenience, and will call you as promised so that I can see what we can do to regain your trust. Thank you, Mike Goode"

"Thank you for having us over for this repair. We love working on vintage fixtures, and yours was no exception. Often times with faucets, we may need to bring a part in to match it up with a replacement to ensure that we get the correct item, which was the case here. We appreciate the work and your review!"

"Thank you for your review. I appreciate your having us over to look at the leak issue. My plumber, Jeff, did come out and advised the Member on the cause of the problem and his professional opinion on what was required to repair it. The Member decided to keep an eye on things and call us back if the situation worsened."

"Thank you for the review as well as the service call. We do appreciate your having us over for the valve and handle repair. I do believe the quality rating here was based on the fact that we repaired, rather than replaced the part, although a replacement part has also been ordered, at the customer's option. I am glad that things have worked well since the repair, and you also have the benefit of the additional replacement on hand."