Goode Plumbing

My experience went very well. The staff was very professional, friendly and knowledgeable in their field. He was very responsive and eager to help us. He kept us posted on when he would be arriving to the appointment if he was running late. He also came back to unclog the sink and did a very thorough job. I was very pleased with the outcome of the service and he made sure everything was done correctly the first time. He was very persistent and made sure the job was done as soon as he discovered the issue with the pipes in the basement. The pricing was very reasonable. He stayed through the night to repair the issue. He went above and beyond for us and I would highly recommend this company to others.

The service was very professional. I received a call a day prior to confirm appointment and a call the day of before the appointment. George put on booties over his shoes prior to entering my condo to protect the floors. He assess the situation with my toilet, gave me a quote to fix the problem which was very fair and left briefly to get the right part at the local hardware. Total time was under a hour. Great service and very professional!!! I would highly recommend!!

Was told step-by-step of all that the work would entail. The plumber wore plastic shoes, set up so the debris would be caught by what he laid down on the carpeting/flood. After the work, check and re-checked his work. Cleaned up and left the place spotless. Very customer friendly and conscientious.

Very professional and efficient service!

They were very quick to call ahead to supply store and reserve a sump pump for me.

Well, called Goode because we needed a bathtub rodded on the second floor of our rental six flat. Michael said they could be out the next day between 12 and 2. He called back the next morning and said there was a cancellation so they were available earlier if we were. Bonus! I was impressed. George called me to explain what needed to be done when I realized that he was in the wrong apartment. He went to the first floor and since she had some issues, which we thought we corrected the week before by rodding the kitchen sink ourselves, I was a little confused. So after a lengthy conversation I agreed that George needed to fix both apartments. No problem. He called when job was done and I paid the $935 in full on my VISA. The tenants said that George was professional and courteous and cleaned up after himself. What a happy ending right? So the work was done on the 15th and the cash was immediately deducted from my account. So today, almost a week later , I see a charge pending from Goode plumbing for $930. WWWHHHAATTT???? My husband called Goode and was met with an abrupt and rude employee. I talked to bank, cancelled card and explained that the charge was fraudulent. Michael called us back within 10 minutes, after I left a message with the answering service, and was very apologetic but clueless as to what happened. I agree it might be an honest mistake but my bank has paid him, again, already. So that leaves me cancelling cards, writing reviews, minus $930 and wasting time that I don't have. So no wouldn't use them again.

It went great. Very professional. Mike looked at what I needed to have done. Leaky kitchen and bathroom sinks and very old plumbing that I was afraid it try to fix myself. There were cracks in places and I would have been in over my head. Will definitely use again.

Bob the plumber was a pleasure to work with. He explained everything and gave us some helpful homeowner's tips. We definitely would have him return for any future plumbing repair.

The guy came on time, did a good job. Fixed plumbing noises and others. Very satisfying job. Will use them again.

Goode was extremely professional and service-oriented - superior level of service, especially compared to two other plumbers that we used before Goode. Original configuration of pipes under kitchen sink was very tricky, but Goode had the experience to fix this while minimizing disruption. New pipes were very good quality. Goode was familiar with the challenges we had with our toilet - we have the toilet originally installed in our home, which must have been popular with developers 15-20 years ago, and the plumber was aware of the issues as soon as he saw the toilet, so came across as very experienced.

Great company. Very reliable, professional, and nice guys. I have used this company multiple times and I would highly recommend them.

Came that day, fixed everything for a very reasonable price, nice and professional. I'm putting them in my phone in case I need a plumber again.

Once again used Goode. They are terrific. Responsive, meticulous, and careful to do what is required but not convince us to do unnecessary work - and Develle stayed until the job was done. Will continue to use them for all plumbing needs!

Very responsive and professional.

Very professional, but the price stiff. May be is normal for plumber.

Placed call they said they could be there between 1-2:30. called at 2:15 apologized but they were running behind. Gave me two more update calls and arrived around 4pm. Appreciated the updates. Once there Mike the plumber did a great job unplugging my basement utility and upstairs kitchen sink. Also asked him to fix our toilet that was not flushing and refilling. Detailed explanations, clean, courteous and efficient service.

I could not be more pleased with my experience with Goode Plumbing. I literally don't know anything about plumbing and they took care of everything from start to finish and helped me understand along the way. The customer service representative that I spoke to on the phone regarding scheduling was very helpful and patient with me. Develle was the actual plumber who showed up and he was super professional and knowledgeable about the work. He took one look at the sump pump I had and was able to date it almost exactly. He also knew that I needed a new one, but he did not try to up-sell me on the product. He simply gave me the facts and let me decide, which I appreciated since it was an expense I was not expecting. Needless to say, I followed his advice and the peace of mind I have now overshadows the unexpected cost. That said, I thought the cost was very fair for the actual product and labor. Overall, I would totally use Goode Plumbing again!!

Great experience from beginning to end. Very professional, explained all of my options in detail. Didn't try to sell me. I would recommend to anyone !

It was great, the guy was funny. I'm going to use them again.

From my first contact with this company, everybody was efficient and lovely to work with. Jeff, my Plumber, was on time, WORE SHOE BOOTIES (!), had a smile on his face, and knew immediately what the problem was. He worked quickly, and was very respectful of our home. From start to finish I was very impressed with this company, and am glad that I selected them. I very much appreciate how easy and nice my whole experience was.

Answered Angie's List message in less than 24 hours.

Contacted Goode plumbing based on recomendations I saw on this site since I did not have a plumber. They were able to make a prompt appointment that was able to meet my work schedule. Mike showed up at the time and was able to quickly take appart the shower faucet, repair the problem, and get it back into operation quickly. I had a couple other plumbing questions on my house that he is able to accurately and simply explain what is going on. Very trustworthy plumbing company that I would certainly use again.

I don't think I would use this plumber again. I think we had a communication problem. I wanted to fix the problem, not spend weeks waiting for them to fit me into their schedule and then not resolve the problem. What's more, they charge $65 for estimates and insist on taking your confidential credit card information from you over the phone before they even visit your home. (This part alone made me very uncomfortable. I do pay my bills and found this very heavy-handed, if not a financial security risk. I don't like the fact that Goode's staff member wrote down my credit card number and expiration date and security number and now has it in a file somewhere. Nowadays, most merchants don't write down your credit card number at all -- they enter your number only while actually processing the charge so that the number vanishes as soon as it's approved.) What happened: my dishwasher hadn't been getting the dishes cleaned so I asked Goode Plumbing to take a look. They recommended one approach, but wrote up 4 different estimates for progressively more complicated (and expensive) projects, ranging in cost from $185 to nearly $8,000. Goode recommended the first approach, so I went with this recommendation. It didn't work. In fact, the dishwasher doesn't work at all now. We can't just limp along with cloudy dishes because they are now coated with debris. Now I am faced with the prospect of going to solution # 2, which carries a price tag estimate of an additional $500. Why didn't we start with this, even if it was more expensive? Will #2 even work, or will I spend another $500 and then have to start over again with #3 (much more costly)? I am not a plumber and relied on Goode for their advice as well as their services. Giving me a bunch of Maybe-It-Will-Work-Maybe-It-Won't options is a bad way to do business and makes your customers resentful. In any event, I would not use them because I would have to give them my credit card in advance again. I have canceled the original card since this encounter (after I paid my $185 bill) and wouldn't do anything so foolish again. I should mention that I have lived in this house for 20 years and got by with a roll-up (not built-in) dishwasher for years, and even this built-in one for over a year. I am busy and work full-time. In order to bring Goode back, I would either have to take the day off or let them in my home unsupervised. It's not just the plumber's time that's valuable.

When they came for the estimate they were right on time. The estimate was concise and easy to understand. Their bid was competitive and we selected them because of knowledge of the estimator about what needed to be done. At the time of service they were again on time and despite the messy nature of the work, the work area was clean when they finished. They encountered some access problems to the needed pipes. They were excellent at explaining the problem and alternatives. They asked to see the building plumbing plans which were not immediately available. Once we get the plans they will propose a plan of action. They suggested a chemical alternative for now and provided information on how to get it. They do not sell the product. All in all one of the best encounters I have ever had with a tradesman.

This was my first time using Angie's List and it was wonderful! There were several plumbers in the book, however, I did remember when I was driving down the street a few days before, I saw a truck for Goode Plumbing and that's who I chose. I would definitely recommend them and use them again. They were able to fit me in the same day. Very nice gentlemen, professional and everything was cleaned up within less than an hour. Even the lady at the office answering the phone was so sweet and helpful. Thanks.