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Goode Plumbing
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
Goode Plumbing is open 7 days a week, with service available 24 hours a day. We specialize in service work and enjoy working with your unusual projects. Be it vintage fixtures or the latest technology, we can help. We can help with basic plumbing fixture repairs and installations as well as flood controls, seepage systems, water filtration, plumbing remodels, complete system replacements, water conservation upgrades, drain cleaning, and more! We truly care about your home and your complete satisfaction and back up our work with a Lifetime Warranty against defects in our workmanship. We will give you up front pricing rather than an estimated guess. Super Service Award winning. We have always prided ourselves in protecting our clients health and their homes, by wearing shoe covers, nitrile gloves, using floor/surface protection, and leaving the work area spotless. With the current pandemic, we have raised things to another level, by increasing the washing and sanitizing of our hands, tools, and truck interiors, and wearing a mask if you'd like!
Business highlights
Se habla espanol
Emergency services offered
19 years of experience
Services we offer
Complete residential and light commercial plumbing service, including but not limited to: -Drain Cleaning, Faucet and Fixture repair and installation, vintage fixture restoration, Water Heaters (standard and power vent, storage type, Tankless, Hybrid), Overhead Sewer service and installation, Flood Control service and installation (ask about our system-they are second to none!), complete and partial repipes, efficiency upgrades, gas piping, pressure restoration, etc.
Amenities
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.81,242 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 5% | ||
| 2% | ||
| 1% | ||
| 1% |
Showing 276-300 of 1242 reviews
WILLIAM S.
May 2016
We were running out of hot water in our seven year old hot water heater so we called Goode. We booked a Sat and Reggie came out and checked it out. He gave us several suggestions and we decided just to get a new one since it was nearing the end of its life span. He came back two weeks later and installed a new one. He was exactly on time both times and was very conscientious about cleaning up and not making a mess even though he had to go in and out of he house many times. Overall we were happy with the work done and their follow thru to make sure everything was done correctly. Reggie did a great job. We would hire Goode again.
PRAMOD T.
May 2016
I spoke with 3 different people at Goode Plumbing and everyone was very nice and professional. Additionally, they called my tenant a few days after the hot water heater was replaced to make sure it was working fine and there were no other issues. We've used a few different area plumbers when we needed work done in the building but Goode will be my go-to from now on. I highly recommend them.
David T.
Apr 2016
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Response from Goode Plumbing
"Thank you very much for having us over! We appreciate the work very much. Thank you also for taking the time to grade us here on Angie's List!"
Carlotta O.
Apr 2016
unknown
Response from Goode Plumbing
"Thank you for having us over. I am glad that you were happy with Reggie's work and our service! We greatly appreciate you rewarding us with the work and taking the time to write this review."
Mark K.
Apr 2016
Reggie, great guy, big smile. Came in and in about 30 minutes had the problem solved. Showed me the piece and explained what happened. Had to improvise by taking plastic piece off the old cartridge (which saved time and money) and popped it on. Leak fixed!
Response from Goode Plumbing
"Thank you for having out to replace the cartridge for you. We appreciate the work and your review here! I will pass your compliments along to Reggie, who will be very happy to hear!"
Dawn R.
Apr 2016
I had used Goode last summer for a shower repair and had a great experience so I didn't hesitate to call them again. The gentleman I spoke to was very helpful, asked questions regarding the diy repair I had already done, and he was able to pinpoint the issue I was having quickly. I was scheduled for the next morning, which was terrific. Andrew was on time and in a polite and friendly mood even though he had to deal with the horrific lack of parking in my neighborhood. Without my having to ask, he put on new shoe covers before entering my condo to protect my just cleaned carpets. He fixed the water leak quickly and without any issues. Andrew was really fantastic and I will definitely call Goode again for any plumbing needs I have.
Response from Goode Plumbing
"Thank you very much for having us out again! We appreciate your loyalty and are glad that everything went smoothly. Your review here on Angie's List is also appreciated!"
Scott V.
Apr 2016
unknown
Response from Goode Plumbing
"Thank you very much for your "all A" grading of us! We appreciate your rewarding us with the work and this review."
Xochitl F.
Apr 2016
- I had scheduled the appointment between 2-5 PM today, but got a call from Jose of Goode Plumbing and asked if we had time now. This worked perfect for us so he came by at around 10:30 am,.
- Jose inspected the water heater and answered all of my question about the problems we had in the past. The water heater was over 12 years old and the pilot what just not responsive. We both decided it would be best for a new water heater (TBH, I hated my current heater as it never worked very well). We agreed on a price and he started working immediately.
- I thought the price was very fair as he also had to undo the bad plumbing job of the last installer. There was no shutoff value to the water heater, dissimilar metals of the pipes where not probably connected, etc
- Jose honored my Angie's coupon even though I could not print it out. My printer has worked for months now.
- I fielt that Jose was very professional and answered all of my questions. He also treated me and my home with respect and did a great job of clean up after the work was done.
- Overall I'm very satisfied with the quality of the work. The piping leading to the water heater looks like a piece of art now oppose to looking like a piece of ... .well you know ;)
- Will recommend!
Response from Goode Plumbing
"Thank you very much for rewarding us with the work! We truly appreciate the opportunity to install the new water heater. We have a method of installing the inlet and outlet piping that, as you mentioned, looks better than the typical job, but will also help reduce corrosion at these connections. We also installed our full port drain valve to help remove sediment during service time in the future (we recommend this be completed every one to two years). Thank you also for leaving this review!"
Richard L.
Apr 2016
Serviceman was friendly and informative and got the job done. Pulled a fast one on me with the pricing, as I didn't know better. Tried to sell me on a fill valve and flapper replacement for over $200 which just seems ridiculous now that I've done some research. Probably should've just sent him packing after getting some pricing but I likely would've been charged some ridiculous service call fee. Ironically, he touted his company's low margins and costs and great customer service.
Response from Goode Plumbing
"Hello, Thank you for your review! We are glad you were happy with our service, but sorry you were not happy with the price. In all honesty, the price that we gave you was very fair for the work involved. We never try to "pull a fast one"-we give you our pricing up front so there are no surprises. We do not use low quality parts. Ours cost more that what you might find at a "big box" store, sure, but they last longer and are covered by a much better warranty. I will never tell anyone that having a professional plumber perform work in their home, business, etc, is going to be inexpensive. The cost of running a legitimate, licensed, insured, professional business with professional employees, etc, simply does not allow for a cheap operation. We wish it did! However, I can promise you a fantastic value-given the work, parts quality, warranty, etc, I know that we stack up well against our competitors. If you are surprised at a cost, I ask that you, before rating us an F, compare us to our competitors. I know you will find our work and service second to none and our pricing very favorable. Again, we appreciate the work, and hope that you will continue to use us!"
Joe L.
Apr 2016
From the time I e-mailed Goode Plumbing to the final plumbing technician visit, they were extremely responsive, professional and efficient with the service they provide. I already have and plan to continue to recommend their service to my friends and family.
When I contacted Goode, Kerri responded within minutes of my e-mail and set me up with a service call when I was available the following day.
Plumbers Develle and Andrew replaced the wax ring on my toilet, cleared a clog in my sink, replaced the trap my kitchen sink and was able to remove the corroded bolts on my Kohler toilet. I could not have been happier with the service he provided, especially with the replacement toilet seat (I had been previously told by a hard wear supplier that I would need to but a while new toilet).
As I live in a condo building that is almost 40 years plumbing can be difficult and time consuming. Everyone I worked with at Goode was extremely professional and prompt with all the services I needed. I would not hesitant to recommend them or call them again.
Response from Goode Plumbing
"Thank you very much for your work as well as the very nice review! We truly appreciate you rewarding us with this service call. It means a lot to us that you are going to refer us to your friends and family. We are glad we were able to help out!"
Wit C.
Mar 2016
unknown
Response from Goode Plumbing
"Thank you! We appreciate the work and you taking the time to grade us on Angie's List!"
Joyce S.
Mar 2016
It was fine and the service was good. He was knowledgeable, and informative. The cost of what was required was my main concern. I felt it was a little excessive.
Response from Goode Plumbing
"Thank you for purchasing a Big Deal special through Angie's List. Keep in mind that the water heater flush is not just a basic flush, but one where we also use a new drain valve that has an opening that is much larger than the standard drain valve to help remove the sediment more completely. This really is an excellent price! Plumbing in general can be expensive, but we do our best to provide a great value. We appreciate you having us over to do this work, and we appreciate your review!"
Justin D.
Mar 2016
unknown
Response from Goode Plumbing
"Thank you very much for having out over to help with the issue! We appreciate the work very much as well as your review here. We work with mainly local suppliers, so that when an issue does come up, we can get it taken care of rather quickly. Thank you for rewarding us with this service call!"
Katrina M.
Mar 2016
I called Goode Plumbing over the weekend when they were closed and they called me back and go on the schedule for Monday AM. They called to confirm and Andrew Jameson from Goode Plumbing called as well and did get to my house early which was GREAT! He was so polite and customer focused and made sure he had booties on his boots to ensure he did not get the carpet dirty. He figured out very quickly that the faucet needed a new cartridge and explained what needed to be done. He fortunately had a new part I needed in his truck! It simply could not have gone better. I definitely recommend Goode Plumbing as they are awesome!
Response from Goode Plumbing
"Thank you very much for the service call. I do my best to return all calls even after hours, as I know that emergencies do come up. We do our best to be accommodating to emergencies and phone calls that come in during these times. We are happy that we were able to get you on the schedule quickly, and appreciate the review. I will pass this along to Andrew, who will be very excited to see this."
Su L.
Mar 2016
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Response from Goode Plumbing
"Thank you very much for grading your experience with us! We appreciate you taking the time for that, and for you allowing us to be of assistance."
Heather M.
Mar 2016
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Response from Goode Plumbing
"Thank you very much for allowing us to be of service to you. We appreciate the work and you taking the time to grade us on Angie's List!"
CONOR S.
Mar 2016
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Response from Goode Plumbing
"Thank you very much for having us out and allowing us to be of service to you. We appreciate that, as well as you grading us on Angie's List!"
VICKI S.
Mar 2016
We noticed a leak from our toilet, and thought it was from the base. I called them the next day and they sent out someone within a few hours. I felt they really tried to fit us in and I appreciated that. He discovered it was not from the toilet itself, but from a loose connection to the water pipe so it was an easy fix and only a dispatch charge. The repairman was efficient, polite and explained the situation very clearly. I would absolutely use them again.
Response from Goode Plumbing
"Thank you for your kind words. We appreciate the comments and for your having us over. We did find the leak was an extremely minor issue, so we were able to do the repair for just the dispatch fee."
Cheryl W.
Mar 2016
It really was a simple fix. The Technician helped me figure out the shower fixture. The manager Michael called a hour later to follow up, and I informed him of the details of the job and asked him about future work I need. I will be using them in the future and will refer Goode Plumbing LLC to all who needs good plumbing service.
Response from Goode Plumbing
"Thank you for the very nice review, and for having us over. We are glad that this was an inexpensive, simple issue to take care of for you. Thank you again for your trust in our company!"
Edward K.
Mar 2016
Due to an unexpected scheduling problem, the owner came and did the installation. His work was excellent. I rate them excellent on customer service. They could have offered to reschedule. Instead the owner came and did the installation instead of leaving me with a unfunctioning sink. This is supplier who is focused on excellent customer service.
I highly recommend this plumbing provider.
I highly recommend this plumbing provider.
Response from Goode Plumbing
"Thank you for the very nice review! We know how hard it is for many of our clients to get a day off or to make arrangements to be home during certain days, so even when issues do come up, we do our very best to not cause an inconvenience to them. I am glad we were able to get the sink installed and the existing faucet transferred. We appreciate the work as well as this review!"
MICHAEL D.
Mar 2016
Andrew (or "Drew") was great! He was extremely professional, smart, and an extraordinarily nice person. He arrived on time, explained everything very clearly, and worked tirelessly. He was also meticulously careful, both in the way he handled everything while working and in cleaning up after he was finished. The next day, Mike from Goode Plumbing called to check that everything had gone well, a sign of the firm's concern with quality control. I will definitely use Goode for all future plumbing needs, and will be asking for Drew to do the work. Both Drew and the firm have my highest possible recommendation. I couldn't be more satisfied with the whole experience: this was the epitome of professionalism combined with friendly personal relations.
Response from Goode Plumbing
"Thank you very much for the great review! I will pass this on to Drew-I am sure it will make his day! He really cares about customer service, which is extremely important to all of us at Goode Plumbing. We truly appreciate the work and the kind words!"
Mary D.
Mar 2016
unknown
Response from Goode Plumbing
"Thank you for having us over to discuss the issues that you were having! We appreciate you having us out and for the review here!"
Anna W.
Mar 2016
unknown
Response from Goode Plumbing
"Thank you so much for taking the time to grade your experience with us here! We appreciate you taking the time and for allowing us to be of service."
Elizabeth J.
Mar 2016
Develle came to our house about 2 weeks before the installation of our new water heater to look at our arrangement and give us a quote. We scheduled the installation and he arrived on time and he and another worker emptied and removed our very old water heater and replaced it with a new one. We also asked them to fix a small leak in another area of the basement and cap off a gas line from an old washer/dryer. They spent the good part of a day and all projects were installed and fixed perfectly. Develle explained the differences in our new water heater and how to control and adjust the settings before he left. They did an excellent job cleaning up after all their work. We are getting better pressure and lots of nice, hot water. We would definitely recommend Goode and will use them again.
ADDENDUM: We coincidentally had a floor drain back-up a few days later and called Goode back. It was a bit of a problem figuring out where the back-up was coming from and we had to have them come back twice. Both Develle and Mike were able to figure it out and everything is working well. I feel that Goode cares about their service and their customers. Their response when you call with a problem is very quick. (Mike Goode called us a few days after the water heater installation to make sure everything was OK.) They are also very fair in charging for the time they spend in relation to the outcome. Highly recommend this company.
ADDENDUM: We coincidentally had a floor drain back-up a few days later and called Goode back. It was a bit of a problem figuring out where the back-up was coming from and we had to have them come back twice. Both Develle and Mike were able to figure it out and everything is working well. I feel that Goode cares about their service and their customers. Their response when you call with a problem is very quick. (Mike Goode called us a few days after the water heater installation to make sure everything was OK.) They are also very fair in charging for the time they spend in relation to the outcome. Highly recommend this company.
Response from Goode Plumbing
"Thank you very much for having us out for the work recently! We installed a new, high quality water heater that we warranty for six years, both parts and labor. We installed our full port drain valve and brass water heater inlet and outlet fittings, which will help prevent electrolysis corrosion much better than the typical method of installation using dielectric unions. Develle also cleaned a drain that was not flowing well. This past weekend, this Member called us for another drain that was backing up. Our manager, Mike Davis, went out Saturday afternoon and started working on this. It was determined that another plumber would need to assist him in order to clear this up, so we had Mike and Develle work on this. We are very happy that you are pleased with our service, and appreciate you taking the time to write this review!"
Mary C.
Mar 2016
First visit: Scheduling went fine and Ron showed up on time. As he walked in the bathroom door and with only a glance at the faucet, he said that it would cost almost as much to repair the sink faucet as to replace it. He began quoting me a price for a new single handle faucet. I interrupted to tell him that I wanted a two handled faucet and he replied "DO NOT INTERRUPT ME! If you want to ask questions at the end you can, but do not interrupt me again." In 31 years of scheduling home repairs I have never had a service person speak to me as rudely as Ron did. At that point, I just wanted him out of my house as fast as possible. Because they charge $60 for the estimate I wanted to at least get that for comparison purposes so I said nothing until he gave me estimates for everything he felt needed to be done. For my drippy two handled 17 year old American Standard faucet, Ron quoted me $415.50 to replace the cartridges. For my drippy tub faucet, Ron quoted me $615.00 to "attempt" to replace the cartridges. He thought the water shutoff under the sink also needed to be replaced as well and he quoted $615 for that. To replace the sink faucet, he quoted $625. The prices sounded very high to me but I will update the posting with the prices I pay another plumber when I get the work done. Ron also said that they would not guarantee repairs, that they would only guarantee replacements.
I have no idea if he is competent at actual plumbing work but I was stunned at his rudeness after reading all the glowing reviews. I would never let someone like that work in my house.
Second visit: Owner Mike Goode and his manager Mike Davis both called immediately and apologized for Ron's behavior. Mike Goode offered to come back and do the work for free but I was not comfortable with that so we agreed I would pay for parts and we would negotiate labor. I was reluctant to have them back but Mike Goode was very persuasive. Mike Davis came to do the work. He replaced ceramic cartridges in two sink faucets and one tub faucet. He explained everything and answered every question. He did not think the water shutoff under the sink needed to be replaced; instead he tightened the packing nut. He pointed out things that might need to be done in the future and gave me ballpark estimates (he was willing to write out bids but I thought it could wait until the work actually needs to be done). He carefully flushed the system through the tub valve before installing the new cartridges so that no rust would lodge in the new cartridges. He removed and cleaned all aerators. He cleaned out the seats where the cartridges sit with white vinegar to remove accumulated gunk that built up over the years. He had to go to a supply shop to get the cartridges. When he finished, he tested literally every faucet and toilet in the house, even things he had not worked on, just to make sure that everything still worked. He tightened the packing nuts on every shutoff valve that he touched to make sure nothing would leak later. He quoted $285 for labor, $125 for the time it took to pick up the cartridges from a supplier, and $180 for the parts (he called from the supplier with the price before making the purchase). I paid $60 for the original estimate so the total was $650. I thought this was very reasonable and in line with what I have paid other plumbers in the past. It is slightly less than another quote I received. The job took more than 3 hours from start to finish (including an hour long trip to get the parts) and he spent extra time explaining future repairs that might be needed. He gave a one year warranty on parts and labor. In terms of addressing what happened in the first visit, he said that they had a conversation with Ron about the "exorbitant" amount Ron estimated the first time out and said that was not their usual charge for replacing cartridges. They also talked to him about his rudeness. They did everything possible to correct what happened with the first visit. I am including both visits because I think it shows their character in making things right. They seemed genuinely shocked by how badly things went with the first visit and were determined to make it right. I felt they did redeem the company. The manager said the first plumber was having some personal problems - I wish him well but would not have him out again. I would, however, use the company again. The quality of the work seems very good. The owner stands behind his name.
I have no idea if he is competent at actual plumbing work but I was stunned at his rudeness after reading all the glowing reviews. I would never let someone like that work in my house.
Second visit: Owner Mike Goode and his manager Mike Davis both called immediately and apologized for Ron's behavior. Mike Goode offered to come back and do the work for free but I was not comfortable with that so we agreed I would pay for parts and we would negotiate labor. I was reluctant to have them back but Mike Goode was very persuasive. Mike Davis came to do the work. He replaced ceramic cartridges in two sink faucets and one tub faucet. He explained everything and answered every question. He did not think the water shutoff under the sink needed to be replaced; instead he tightened the packing nut. He pointed out things that might need to be done in the future and gave me ballpark estimates (he was willing to write out bids but I thought it could wait until the work actually needs to be done). He carefully flushed the system through the tub valve before installing the new cartridges so that no rust would lodge in the new cartridges. He removed and cleaned all aerators. He cleaned out the seats where the cartridges sit with white vinegar to remove accumulated gunk that built up over the years. He had to go to a supply shop to get the cartridges. When he finished, he tested literally every faucet and toilet in the house, even things he had not worked on, just to make sure that everything still worked. He tightened the packing nuts on every shutoff valve that he touched to make sure nothing would leak later. He quoted $285 for labor, $125 for the time it took to pick up the cartridges from a supplier, and $180 for the parts (he called from the supplier with the price before making the purchase). I paid $60 for the original estimate so the total was $650. I thought this was very reasonable and in line with what I have paid other plumbers in the past. It is slightly less than another quote I received. The job took more than 3 hours from start to finish (including an hour long trip to get the parts) and he spent extra time explaining future repairs that might be needed. He gave a one year warranty on parts and labor. In terms of addressing what happened in the first visit, he said that they had a conversation with Ron about the "exorbitant" amount Ron estimated the first time out and said that was not their usual charge for replacing cartridges. They also talked to him about his rudeness. They did everything possible to correct what happened with the first visit. I am including both visits because I think it shows their character in making things right. They seemed genuinely shocked by how badly things went with the first visit and were determined to make it right. I felt they did redeem the company. The manager said the first plumber was having some personal problems - I wish him well but would not have him out again. I would, however, use the company again. The quality of the work seems very good. The owner stands behind his name.
Response from Goode Plumbing
"As soon as I saw this review, I called the Member, who was good enough to take the time to discuss things. The plumber that we sent over was a recent hire. We always put our new hires through a training program, including riding along with current employees. We do this because we want them to do things the Goode Plumbing way-which means being kind, courteous, upfront, honest, and respectful to our clients and prospective clients. After speaking with this Member, I agreed that there was a real issue with the way our plumber handled this. I feel embarrassed for his behavior, and will not allow any employee to be disrespectful to our clients. This member has been kind enough to allow us to come back and make things right, and has rescheduled the work for her next day off. We have agreed to help with the bill for her inconvenience. I cannot express enough how grateful I am for the opportunity to be of service to this client, and want folks to know that we really do care about every customer that calls us."
Licensing
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FAQ
Goode Plumbing is currently rated 4.8 overall out of 5.
Goode Plumbing accepts the following forms of payment: CreditCard
No, Goode Plumbing does not offer free project estimates.
No, Goode Plumbing does not offer eco-friendly accreditations.
No, Goode Plumbing does not offer a senior discount.
Yes, Goode Plumbing offers emergency services.
Yes, Goode Plumbing offers warranties.