Goode Plumbing

Develle came to our house about 2 weeks before the installation of our new water heater to look at our arrangement and give us a quote. We scheduled the installation and he arrived on time and he and another worker emptied and removed our very old water heater and replaced it with a new one. We also asked them to fix a small leak in another area of the basement and cap off a gas line from an old washer/dryer. They spent the good part of a day and all projects were installed and fixed perfectly. Develle explained the differences in our new water heater and how to control and adjust the settings before he left. They did an excellent job cleaning up after all their work. We are getting better pressure and lots of nice, hot water. We would definitely recommend Goode and will use them again. ADDENDUM: We coincidentally had a floor drain back-up a few days later and called Goode back. It was a bit of a problem figuring out where the back-up was coming from and we had to have them come back twice. Both Develle and Mike were able to figure it out and everything is working well. I feel that Goode cares about their service and their customers. Their response when you call with a problem is very quick. (Mike Goode called us a few days after the water heater installation to make sure everything was OK.) They are also very fair in charging for the time they spend in relation to the outcome. Highly recommend this company.

First visit: Scheduling went fine and Ron showed up on time. As he walked in the bathroom door and with only a glance at the faucet, he said that it would cost almost as much to repair the sink faucet as to replace it. He began quoting me a price for a new single handle faucet. I interrupted to tell him that I wanted a two handled faucet and he replied "DO NOT INTERRUPT ME! If you want to ask questions at the end you can, but do not interrupt me again." In 31 years of scheduling home repairs I have never had a service person speak to me as rudely as Ron did. At that point, I just wanted him out of my house as fast as possible. Because they charge $60 for the estimate I wanted to at least get that for comparison purposes so I said nothing until he gave me estimates for everything he felt needed to be done. For my drippy two handled 17 year old American Standard faucet, Ron quoted me $415.50 to replace the cartridges. For my drippy tub faucet, Ron quoted me $615.00 to "attempt" to replace the cartridges. He thought the water shutoff under the sink also needed to be replaced as well and he quoted $615 for that. To replace the sink faucet, he quoted $625. The prices sounded very high to me but I will update the posting with the prices I pay another plumber when I get the work done. Ron also said that they would not guarantee repairs, that they would only guarantee replacements. I have no idea if he is competent at actual plumbing work but I was stunned at his rudeness after reading all the glowing reviews. I would never let someone like that work in my house. Second visit: Owner Mike Goode and his manager Mike Davis both called immediately and apologized for Ron's behavior. Mike Goode offered to come back and do the work for free but I was not comfortable with that so we agreed I would pay for parts and we would negotiate labor. I was reluctant to have them back but Mike Goode was very persuasive. Mike Davis came to do the work. He replaced ceramic cartridges in two sink faucets and one tub faucet. He explained everything and answered every question. He did not think the water shutoff under the sink needed to be replaced; instead he tightened the packing nut. He pointed out things that might need to be done in the future and gave me ballpark estimates (he was willing to write out bids but I thought it could wait until the work actually needs to be done). He carefully flushed the system through the tub valve before installing the new cartridges so that no rust would lodge in the new cartridges. He removed and cleaned all aerators. He cleaned out the seats where the cartridges sit with white vinegar to remove accumulated gunk that built up over the years. He had to go to a supply shop to get the cartridges. When he finished, he tested literally every faucet and toilet in the house, even things he had not worked on, just to make sure that everything still worked. He tightened the packing nuts on every shutoff valve that he touched to make sure nothing would leak later. He quoted $285 for labor, $125 for the time it took to pick up the cartridges from a supplier, and $180 for the parts (he called from the supplier with the price before making the purchase). I paid $60 for the original estimate so the total was $650. I thought this was very reasonable and in line with what I have paid other plumbers in the past. It is slightly less than another quote I received. The job took more than 3 hours from start to finish (including an hour long trip to get the parts) and he spent extra time explaining future repairs that might be needed. He gave a one year warranty on parts and labor. In terms of addressing what happened in the first visit, he said that they had a conversation with Ron about the "exorbitant" amount Ron estimated the first time out and said that was not their usual charge for replacing cartridges. They also talked to him about his rudeness. They did everything possible to correct what happened with the first visit. I am including both visits because I think it shows their character in making things right. They seemed genuinely shocked by how badly things went with the first visit and were determined to make it right. I felt they did redeem the company. The manager said the first plumber was having some personal problems - I wish him well but would not have him out again. I would, however, use the company again. The quality of the work seems very good. The owner stands behind his name.

Extremely professional, prompt and courteous. What was most impressive was the post engagement service. I had a query about what I was charged after the technician left. Mike (the owner) was extremely responsive, non judgemental (towards me or his team member) and resolved the situation quickly and efficiently. Would recommend and definitely use again.

We contacted Mike Goode on the advice of a personal friend (as well as several positive reviews on Angies List), to render a second opinion on a work proposal offered by reputable competitor. The nature of the work was purely elective. In short, our goal with this project was to increase water pressure in our home and also get hot water faster to the upstairs bathroom fixtures. The first plumber, with whom we had worked previously on an urgent call for a backed sewer line, had proposed replacing all the old galvanized in our basement with new copper plumbing (the rest of the house had already had copper replacement). While I recognized that this was a good idea regardless, I had my doubts about how effective it would ultimately be at increasing water pressure. For that, I had assumed that I would probably need new water service altogether (the house is about 100 yrs old). So we asked Mike to come out to give his opinion, and write up a quote. He generally agreed with the first plumber that replacing the galvanized would be the best first step. I was very impressed with his attention to detail, both in his observations on site, but also in his quote for the work he proposed. He brought up a number of issues I would never have even thought to ask of the first plumber, and he was very responsive to email as well. It is clear that he takes great pride in his profession and in producing a high quality result for his customers. In the end, we did wind up going with the first plumber, in part because we already had a relationship with that company, and in part because the first plumber's quote was a bit more competitive. But I am highly confident that had we gone with Goode Plumbing, we would have had a superior result as well.

My appointment was supposed to be in two days, but they were able to fit me in the same day because a technician became available later in the afternoon. This was very much appreciated since the day I called was my only day off that week. The technician came later in the day and handled our bath tub and toilet problem quickly. The folks at Good Plumbing came through for us again. We will keep calling back whenever we have plumbing issues. Thank you!

Came home from hospital with newborn to discover toilet backing up and water leaking into basement from toilet. Mike Goode came out the very next day and worked diligently to find the problem and provide the solution. Kept me updated throughout the process on what was going on and what he was planning on doing to fix it. Took extra time to put tarps down to keep mess to a minimum and cleaned up well afterwards. Would definitely use Goode plumbing again in the future.

We have used Goode Plumbing for at least ten years and have always been extremely pleased with the work. Mike (Goode) and all of the people that work for him have been knowledgable and helpful, not to mention very pleasant to deal with. We called Mike most recently on a Sunday because our hot water heater/tank had stopped working. The hot water heater/tank was replaced the next day, less than 24 hours of it breaking down. Not only did Mike work us into his very busy schedule, but he also dealt with the supplier of the tank to make sure that our Warranty was honored. The work was done efficiently and the area in which the work was done was left clean and in order. We would highly recommend Goode Plumbing. They are located at 4594 North Elston Avenue, Chicago 60630 and their phone is (773) 407-1884.

The initial repair had a small error, but the management was quick to respond and come back out to fix the problem the next day. I would use Goode Plumbing again.

First off, they do not give you any quotes up front. They wanted to charge me $600 to change two wax rings. When my jaw hit the floor, they came down to $300 for both. 4 months later, the wax ring they had trouble installing failed. After a few attempts to contact them, Goode came back out. The plumber himself said the wax ring failed and the toilet wasn't seated properly because the flange was below tile level; something that wasn't addressed initially in April. They wanted to charge me $250 for a service charge to assess the damage that was caused by their poor and improper installation of the toilet...which I should added leaked causing $2000 of damage to my neighbors below. Goode eventually came back to repair the initial problem but still had me pay the $250 service charge from earlier which I initially refuse to pay. 6 weeks later, that same toilet came loose! I had to pay a second plumber to come and fix it properly. Goode refused to take any responsibility for the damages that were caused by their poor practices. They actually have a clause in their contract you sign when they do work that supposedly protect them from litigation if their work causes water damage. PLEASE READ THE FINE PRINT ON THE CONTRACT. After not getting a call back regarding reimbursement for the damages they caused my neighbors, I approached an attorney who wrote them a letter. Needless to say, they again refused to accept any responsibility. The attorney stated there were willfully and wantonly negligent in their service and I would have a strong case against them. I did not pursue the case because the court cost would have exceed the thousands of dollars I have already spent. My only course of action is to warn other customers that this company is not as reputable as they supposedly are. I STRONGLY RECOMMEND FINDING A DIFFERENT COMPANY TO PERFORM PLUMBING SERVICES.

They did a great job and were very responsive. Andrew came on time in the morning to inspect the sump pump(s). They determined that the back up pump was not functioning properly. They gave me a quote to replace the back-up pump ($550) and left. I called them later the same day to schedule the installation of the replacement pump, and Andrew came back the same day to install the pump. I would use them again.

Great experience. Reggie was prompt, courteous, and friendly. He identified the problems, explained what needed to be done and what the approximate cost would be, got the parts, and fixed the problems.

Excellent as I expected. I have used Goode plumbing in the past and they will continue to be my go to guys. Extremely professional, courteous, clean, punctual and communicative. I recently moved into a property that had been vacant for many years. I am new to owning a large home and the noises that were coming from sump pump were unsettling. Even when looking at it myself, the thing was shaking when it operated and the clang and thud were (no exaggeration) as if something was about to snap. I was certain this was a ticking time bomb as our basement is fully finished and furnished. After r reading some information on the net (thru angles list) I called the company that I knew I could rely on for an honest inspection and answers to my questions. Reggie from Goode Plumbing came promptly, inspected and answered all my questions along with providing me extra useful information. He gave me a peace of mind! Extensive work was done today -Replaced sump pump. Replaced ejector pump. Rebuilt toilet on the main floor as well. I commend all the DIYers out there..but plumbing is no joke and I have a lot of respect for the work these guys do. I highly recommend them and I think all homeowners should leave the important stuff..like sump pumps to professional plumbers like Goode. It will save you money and stress in the future.

They were great. Made all efforts to accommodate schedules and get us a water heater ASAP.

Reggie came and performed an initial inspection after we called about sulfur gas/sewer smells in a tenant's unit and in ours. He came and cleaned our catch basin. He was incredibly thorough, explaining great details about the system and what he performed and what a clean basin looked like (details that n*** homeowners like us appreciate). He explained what was wrong with our water level and explained what it should be. His service was incredibly refreshing after dealing with three prior disappointing companies. One was a "no show" and I had to call and text repeatedly until the owner texted an excuse back with no apology. Another company came and charged $125 for a service fee to look at catch basin, said it was perfect, and did no work. It's encouraging to find reliable and honest service providers.

It went great. Before I called I tried unsuccessfully to clear the clog myself. No luck. Bob was able to resolve it in a short period of time with minimal disruption. He very throughly cleaned up everything afterwards. I would not hesitate to use Goode Plumbing in the future. Of course plumbers are expensive but you get what you pay for. In my mind, Goode plumbing is a reliable plumbing company.

Our condo building used Goode Plumbing LLC to help us with a leak in the basement. The entire experience with Goode was positive including: the ease of scheduling, follow-up to confirm appointment, update of when the plumber would arrive, friendliness of the plumber, willingness of the plumber to explain the issue and what was needed to fix the problem, and ability to make the repairs in a timely manner. I would highly recommend Goode Plumbing for any of your plumbing issues.

Reggie was great. Showed up on time. Fixed the sink issue and explained the issue with the hit water heater. Didn't do more work than needed and was reasonably priced.

MIke Goode himself did the work because it was tricky. I appreciated that right off the bat. We had hoped the repair would be more minimal, but once in the wall Mike felt strongly that a total rebuild would be the best option and the fix would last longest. Although I had hoped to pay a couple hundred less, the materials simply cost more Mike gave me the at-cost price for materials (no mark-up) and he effectively eliminated his labor charge, or cut it significantly. I appreciated that. I would hire them again.

I could not be more pleased with my experience with Goode Plumbing. As a new homeowner, finding a great plumbing provider is a must (and a bit intimidating) and I can say that Goode Plumbing will be my first call in the future. My initial contact was through booking an Angie's List Water Heater Inspection. The whole process was seamless and scheduling with Carrie in the office was easy. Bob D came out to my condo on 12/28 in the midst of a sleet storm. He called to let me know when I could expect him and he was early for the two hour window. He was very friendly, professional and spent a significant amount of time with my water heater. I was losing hot water pressure and he tried several things to resolve the problem. He was upfront and explained the cause of the pressure loss. He let me know that my water heater wasn't in danger of failing and had life left in it (it was 9 years old). I asked Bob for an estimate to replace the water heater and felt the quote he provided was fair. I also appreciated that Goode Plumbing provides both the labor and parts for any warranty service on the new water heater. Bob answered all my questions and was very straight forward with me. I made the decision to go with the replacement - to be proactive and, quite frankly, being in a new home, I wanted to enjoy full hot water pressure. I called Carrie and was able to schedule it for three days later on 12/31 which was great timing for me. Bob D. and Drew arrived early for the replacement appointment. Unfortunately, my street is torn up for water main work, and it created parking challenges for Bob and Drew. They were very accommodating and flexible about the situation. Both Bob and Drew were friendly and professional. When the finished, the left no trace of the work they performed - they were meticulous in their work. Bob walked me through my water heater and answered all my questions. I fully recommend Goode Plumbing and I am so happy that I found a great, reliable plumbing service provider. They will be my first call for all of my plumbing needs in my new home. Thank you!

Our water heater went out over the weekend and they were at our door by 10 am Monday morning. The part that was broken was a special order part that would take 5-7 days to arrive (and cost $250 for the part alone). With three kids in the house, a week without hot water would have been very difficult. Premier was able to source the parts locally and get it fixed the same day. We've used this company 3 times now and each time they are responsive and effective. Total cost of service ($250 - Parts AND Labor).

I called for an estimate. Spoke to a woman who took down my info and said a plumber would call. Almost 2 weeks later, I still have not heard back.

This was a complicated job. The water heater was 17 years old and was jammed into a utility closet behind pipes coming from a ejector pump. The valve repair was on the lowest floor in our building and the joints in that region had 17 years of corrosion. Reggie arrived on time to assess and give an estimate on New Years Eve day. The work was scheduled Jan 4. Reggie and an assistant arrived on time. They were professional, friendly and courteous. I'm guessing Reggie worked almost non stop for about 7 hours. At least twice he needed new parts to finish the job, including once after 5 pm. Working with colleagues all parts were obtained and the job was completed and there were no additional charges despite the complications. All systems are working well. Overall I highly recommend Goode Plumbing LLC.

Mike (the owner) was very responsive, and called me back immediately even though my call was after hours. He was flexible and able to fit us into his schedule, even over the holiday weekend, and even though the appointment time was up in the air and depended on when he finished other jobs, he called every hour to update my husband on his progress and ETA. He was friendly and knowledgeable and we were very happy with the price and service. Will definitely use again for all of our plumbing needs. He accepted a credit card too, which was convenient for us.

The Plumber Bob D was very professional. He checked to see that the wax seal was the problem before doing any work. He agreed that wax seal was the problem and then we agreed on the quoted price. He then brought the necessary tools and supplies to the bathroom. He brought a pad to set the toilet and tools on. He disconnected the toilet from the water line and removed the water from the water tank. He next removed toilet and put in on the pad. With toilet removed we could see additional evidence that wax seal was bad. He cleaned up the area under the toilet before resetting the toilet as we requested. His replacement of the toilet was perfect. We then flushed the toilet 5 times and there were no signs of the previous leaking problem. Bob D is an excellent plumber, does excellent work and leaves the work area in perfect condition at the end of the job. Before he left I showed him a another plumbing problem which needs work. He told me what needs replacement and we plan to use him again.

Develle showed up within the agreed upon time window. He flushed 3 water heaters and added some valves. He pointed out some faulty ball valves on two of my three water heaters and provided a free estimate on replacement. Develle also provided some water heater maintenance tips and advice. Overall I was very happy with the professional service from Goode Plumbing.