Goode Plumbing

I called Goode late on a Thursday because I had a leak under the kitchen sink. He was able to send a plumber early Sat. morning. Tim was very prompt and found that the disposal was leaking. He left and picked up a new disposal and installed it within a hour. Tim cleaned up after himself and every thing seemed fine. About a week later I discovered another leak. I called Mike and he sent Tim back that same day(the leak was very slow). Tim found a defective valve, replaced it and only charged me for a service visit. Even though it took 2 visits the work was done well and I would certainly hire them again.

Mike did a great job. The ejector pump in my house was about 10 years old and needed to be replaced. Two valves were leaking - one on the ejector pump and one on the sump pump - and they needed to be replaced as well. My hot water heater never appeared to have any kind of maintenance done and I was not certain whether to do maintenance on it since it as also about 10 yrs old. Mike checked the anode rod first to see if it was worthwhile to do maintenance on the water heater. The anode rod was still in one piece and so he replaced it and did the maintenance. Overall it took a couple of hours to replace the pump, put in the valves, and drain the hot water heater. My hot water heater had the T&P valve pressed into the wall and Mike moved the water heater so it was no longer blocked by the wall. He also installed the missing drain pipe. He was very professional and answered all my questions. The estimate he originally gave me was the same as what I paid. I would definitely use this company again.

He was extremely professional, neat, pleasant to deal with. He explained plainly everything he was doing and what the associated costs would be. He gave me the opportunity to ask as many questions as I wanted. I really appreciated his bedside manner.

The water heater broke at night, I called Goode and they came out the next morning to look at it. He gave me an estimate right away and when I asked about other options he came back with a much cheaper option which I took. He had it installed by 5:00 PM that evening and did a fantastic job. Very curteous, professional and reliable. And a great price.

Late monday night, my toilet started leaking water from the base... I left a message with Goode plumbing that night itself... I got a call back first thing in the morning... I really appreciated Mike fitting me into his busy schedule... he was efficient and punctual... Professional, he wore those protective plastic covers on his feet when he came into my apartment... gave me an accurate estimate of the work to be done and proceeded with repairs... he replaced the wax ring of the toilet, brought the water pipe to code (at no additional cost) and applied caulking to the base.... When the job was completed he cleaned up the place..

It was great.

Mike was awesome! He was punctual and professional. He actually gave me a good discount from their normal rate. I still gave him a B on price because I felt the price was not excellent. It only took him about 15 minutes and he charged $75. I think the normal rate is actually quite high. He did not quote me an hourly rate, which I thought was a little frustrating. He was appreciative of me being an Angie's List referral.

They arrived promptly to install the hot water heater and got it installed in one day. They needed to come back a second day to finish up the clean up and some minor items. They also came back another day to address some plumbing issues. They were very courteous and did a great job of cleaning up. The only thing I would recommend is that they communicate more clearly since I didn't find out that they needed to come back for a 2nd day until right at the end and had to juggle some things to be available the next day. The main complaint that I have is that they did not mention that the unit they were installing needed to be vented and it is VERY LOUD when it is on. So loud that my tenants on the first floor have complained. This information would have been good to know prior to deciding on the unit since, I do need to take these things into consideration since I have tenants. So I would rate them a "D" on communication. However, the work and unit were very good.

I came home from work on Wednesday evening and found that my old 50 gallon water heater was hissing and leaking water. I tried to operate the drain valve and it came off in my hand, followed by a deluge of water from the tank. After shutting off the water source, gas source, and draining the rest of the tank, I started looking for a plumber. A neighbor recommended that I call a local plumbing supply for a recommendation of someone in my area. I called them on Thursday and they recommended Goode Plumbing. I called Goode Plumbing and talked with Mike Goode, the owner. I told him that I needed a new water heater and was interested in possibly replacing it with a tankless model. He asked when I would be available that he could come and talk with me. I told him that I would not be available until 6:30 that evening, and he said he would stop by. Promply at 6:30 he showed up. His last job of the day had been rather messy, so he stopped at home before coming over to take a shower. When he arrived (even though he was all clearned up) he put on booties before walking through the house to ensure that he didn't track in anything. I was not very familiar with tankless water heaters, and he spent over an hour discussing my options, telling me the pros and cons of tankless units, discussing the price differences, and letting me know what work would have to be done. He was willing to spend as much time as necessary to answer all my questions. He made sure to tell me about the energy tax credit that would be available for installation of an energy saving unit. Installation of tankless units involves a considerable amount of work, especially installation of the concentric venting to a new outside source (in my case, across the basement and out the wall). He already had a couple of jobs lined up for the next day (Friday) but said that he would come and at least get started. When I came home Friday night, much of the work was completed. He called me and let me know that he would come in on Saturday morning if it was okay with me. When I returned home from work on Saturday evening, everything was installed and working, the basement was cleaned up, and the things that had to be moved to install the new vent were neatly rearranged on the work bench and shelves. I was VERY pleased the work. Mike was very couteous and professional, willing to spend time answering questions, told me to call him on his cell phone if I had any questions. In addition to all of that, I couldn't be more pleased with the installation. I'm very happy to have found a plumber that does great work, gets the work done rapidly, and ensures that everything is keep clean, I highly recommend Goode Plumbing.

Dealt with Mike Goode who was very responsive, returned my emails after hours. The estimate was right on. Mike was very professional and friendly. I will definitely use Goode Plumbing again.

Jeff called me when he was close to my home and arrived right on time as promised. After looking at my problem, he explained what was needed to one solve the immediate problem and also to bring the installation under code. We discussed the price and I was initially taken aback since I didn't expect and couldn't really afford it. We talked some more and after consulting with his office came up with a price that I could afford. I have to say, Goode plumbing really respects Angie's List members and worked really hard to provide a price within my budget. Also, the technician was very interested in doing the job correctly instead of just doing what was needed to resolve the problem. A precipitating cause of the issue, was the pipe not being tethered to the ceiling, Jeff not only fixed it in one place, he added a couple of additional holders to insure it would not come lose again. I am very happy with the service, the courtesy and professionalism of Goode plumbing and would hire them again in the future.

From the first time I talked to Mike I felt he was a true profesional. From the estimate to job completion Mike never strayed from what he told me he would do. Work was finished in a timely manner and our schedual was accomadated at every stage. Mike cleaned up after himself and was respectful of our home at all times. I could not be more satisfied with the results and would recomend Goode plumbing to anyone!!

Well, except that the renter in the unit did not advise the unit owner (who lives in another state) of the need for the repair until later, when the $738 (a non-common element expense) was billed back to the unit owner.

I have had experience with owning 7 rental properties over the past 10 years which were completely gutted and Goode is by far the most professional and straight forward plumbing company I have delt with from either the Chicagoland area or Michigan (where the majority of my properties reside). As this project was for my home, I wanted to make sure I had the best person for the job and I am happy to say I found them. Goode also guarantees their work for life which is true to form as they were happy to make small adjustments after the job was finished. Overall, if all contractors, plumbing or otherwise, approached their profession and customer service the way Goode does, we as customers would be a much happier group.

Our hot water heater, which was more than ten years old, went out on Thursday when we had house guests. Mike Goode returned my call within ten minutes. Jeff came out that same day, early in the evening to assess the situation. I had been interested in exploring tankless water heater options. Jeff was very personable, and presented information in a clear and straightforward manner. Tankless options were 3x the price of a conventional water heater, installation could be tricky, and Jeff confirmed reports we heard from the neighbors that city water lines in our neighborhood would not work well with tankless. We weighed the options and went with a conventional hot water heater--Bradford White 50 gal tank with a 6 year parts and labor warranty. Jeff installed the new hot water heater the next day, which we were very appreciative of since we were heating water on the stove for dishes and sponge baths. Jeff was great. Installation took less than two hours, including repiping of two gas water vent lines.

Goode was the first of three plumbers we contacted to get quotes for installing new water heaters. After a few weeks of back and forth from all of them, I decided on Goode. The decision was based on the in-person conversations with them. Goode was not the cheapest, but his explanation of their installation process convinced me he would perform the most extensive and careful installation. The work was scheduled, and performed on time and in a professional manner. After the installation, Goode was patient in answering questions about maintenance and operation.

I e-mailed Goode plumbing late Thursday night and got an instant response from Mike Goode. He came out the next day to inspect the job and give us an estimate. His price was in line with the other estimates we got, but he offered a much better warranty and seemed more knowledgeable and enthusiastic about installing tankless system. He even moved us up on the schedule a few days when the leak worsened on our old hot water heater. I also liked that the same person giving the estimate would be doing the work--that wasn't the case with the other plumbers we contacted. Mike worked a very LONG day and stayed all the way to 7 pm to make sure everything was completed and working properly. He even added a few extras and rodded our floor drain while sticking to the price on the estimate. The new heater works great even in the winter with multiple showers running at once. It's amazingly small and frees up so much floor space. We will definitely use Goode plumbing in the future. It was the best service we've ever had.

He arrived promptly, placed shoe booties on to avoid tracking any dirt inside my condo and gave me a fixed bid estimate and a time to completion. I approved the estimate, he went to purchase the parts, returned and installed the faucet as described. He completed the whole project 30 minutes earlier than estimated - which was wonderful!

I was having problems with a leaky kitchen faucet and also needed maintenance service on my hot water heater. Jeff came the same day as my call and flushed out the water heater. When he tried to replace the faucet there was a problem with the one he purchased from the supplier. He had to return on Monday with a different faucet that was more expensive, which he gave to me for the same price as what he quoted for the original. Jeff is very professional and he thoroughly answered all my questions regarding the work he was doing.

Consulted w/ Michael Goode summer of 2009 as to feasibility and cost. He voluntarily came to job site. Had to determine correct size of gas piping (1.25 inches). Provided ALL paperwork and advice on how to apply for tax credits: local gas company, State of Illinois, and Federal tax credits. Totally professional at all times, available by 'phone and helpful.

I called and left a message for service and heard back from Mike within 15 minutes to set up a time to perform services. He was able to offer available times that day and the day following. On the day of the appointment he called prior to arriving asking if he could come a bit early, which was great. He arrived and competently assessed the situation, performed the required tasks, and was done in under 30 minutes. The work area was left very clean and ready to go! Great professionalism and reliability. Will use his services again and have recommended him to the other units in my building.

Goode was great. We called on a Monday and were able to get an appointment for the next morning. The plumber came to measure, gave us an estimate, and when we accepted, was able to install the same day. Our old toilet was a real water-guzzling monster and took a long time to remove. He did a great job, cleaned up before he left, and our new toilet works great.

A very positive experience. Late last year, I decided it was time to update our 25-year-old storage water heater before it made that decision for me during the depths of Chicago winter. I checked Angie's List for better-rated providers and called Goode Plumbing. Mike came out on a Friday night, took a look at our unit and talked through the options, including tax-breaks and rebates through our gas company if we purchased a new energy efficient unit. We wound up doing just that, saving 40% ($1600) off the purchase and install price. On top of that, Mike honored his Angie's List coupon for an additional 10% discount. Since I purchased the unit through him, he added his "labor" to the six-year warranty by the heater's manufacturer. With his colleague Ernie, Mike arrived on schedule on the day of the install, finished ahead of his estimated completion time, disposed of my old unit and left their workspace cleaner than when they arrived. He also walked me through the basics of the unit, conveniently taped the manual to the new heater, and encouraged me to call him with any questions or problems. Once the unit was up-and-running, our water pressure seemed not as strong as prior to the replacement. I mentioned this in a follow-up exchange with Mike, and he immediately offered to come out, clean our aerators at our sinks/showers, and check out the issue at no cost. Once again, he arrived on schedule, did what he does and our pressure is now better than before. Despite the significant expense of this purchase, I highly recommend Goode Plumbing. Mike is honest, responsive and professional. Worth the investment.

Originally I was just going to install supply lines, as recommended by Mike to make the job cost effective. Once they started the job, they discovered problems with the venting. Mike gave me some options with quotes and explained the advantages/disadvantages of each. The job went longer because of it, and they were flexible about scheduling work when I could be there. Also, a second floor drain happened to plug up while they were there and they fixed it quickly at the end of the day and may not even have charged me for it. The bill was at the low end of their quoted price range. The room where they worked is cleaner than it was when they started. These guys are the best in the city.

Michael was very responsive in both initial response and quoting the job. His estimate was very competitive in pricing and was easy to work with on scheduling. We had the same job quoted with other companies, and did not get the comfort level that the estimate was going to be as accurate. Michael was very good at explaining exactly what he recommended, and cost to do it. We settled on a Sumpro (as I was told by many sources that was the best) and a new secondary pump. Michael arrived as scheduled and did a terrific job. He actually did more than was on the estimate, but swapping my primary pump into the secondary position and putting the new pump in the primary spot (as he found the new pump was a stronger pump). The final job was done exactly as promised (plus some) and he left the work area clean and exactly as he found it. I cannot recommend him enough.