Gingerella Cleaning

Had our move out cleaning service not took 8hrs I would've given 5 stars. Naomi was great but very slow. We had a typical move out; sweep, mop, bathrooms, kitchen, oven...inside cabinets, baseboards and fridge are additional costs?!?! Isn't that a full move out cleaning service? It took double the time and we had an internet setup appt to run to at 4pm and she still wasn't finished (She started at 10am...6hrs). We were quoted 4-5hrs...it took 8! We ended up missing our appt and had to miss another day of work. Naomi mentioned "They never give us enough time based off estimates." We did a time check twice to see how much longer. In the future, I think it needs to be clearly communicated exactly how much longer and people can adjust their schedules. Also, include what your services cover!!! Will not be using them again.

Poorly. Late arrival, below average service, had to help complete tasks to avoid additional charges.

I have waited over a month to write this review because I have been through many different cleaning companies over the past few years. My fiancée and I are both extremely busy and messy people. I have stacks of paper on my desk and all over the place and it seems as though my fiancée doesn?t know how to use a dishwasher? All of the other companies I have hired have started out ok and turned into an absolute disaster after coming another 2-3 times. This is where Gingerella comes in, specifically Bobby. Bobby?s company prides themselves on being a green maid service that goes above and beyond the competition. This is definitely true. We have a pretty large one bedroom all hardwood floors older apartment. He comes in and gets right to work, Bobby really hustles and works the entire time he is here. We have no communication issues as he listens to our requests and even wrote them in his phone to remind himself for the future. I request that me moves things on the floor every time he comes, to really clean our floors well and after the first time he has continued to do so ever since. Besides our floors he cleans the bathroom, making sure to wash out the bathtub, sink, and toilet. Kitchen including microwave and sink, vacuums the couch every time he comes, changes sheets, dusts ceiling fans, picture frames, my desks, even puts things away that I leave lying around all the time. I came home on Sunday afternoon and noticed Bobby was fixing my broken angel. I was just so happy. I couldn?t believe he cared about my special knick-knacks so much. I broke the angel twice and really thought she?d never get back together?at this point she looks as though I never broke her in the first place. It?s hard to find a cleaning service that cares about what they are doing. I feel as though with Gingerella we have found that company. Bobby is a great help to us and we plan on keeping this service around for a long while. Gingerella is: On time, Bobby has never been late and worked around our schedule every time. Affordable, comparable to other Chicago maid services Honest, works from start to finish, never lies about prices Trust-worthy, handles my belongings with the greatest care In summary, Gingerella is a great maid service. I highly recommend them without any reservations.