Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Gingerella Cleaning

House Cleaning

About us

Chicago's Green Maid Service

Business highlights

14 years of trusted experience

Services we offer

Eco-friendly house cleaning. We clean everything from fridges to ceiling fans. We bring all our own materials(except toilet bowl brushes), including a hepa-filter vacuum. So leave all the dirty work to us!

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Photos of past projects

Reviews

3.33 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
33%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
3.3
professionalism
4.0
responsiveness
3.0
punctuality
3.7
Showing 1-3 of 3 reviews

Amanda W.
04/2022
3.0
house cleaning
  + -1 more
Had our move out cleaning service not took 8hrs I would've given 5 stars. Naomi was great but very slow. We had a typical move out; sweep, mop, bathrooms, kitchen, oven...inside cabinets, baseboards and fridge are additional costs?!?! Isn't that a full move out cleaning service? It took double the time and we had an internet setup appt to run to at 4pm and she still wasn't finished (She started at 10am...6hrs). We were quoted 4-5hrs...it took 8! We ended up missing our appt and had to miss another day of work. Naomi mentioned "They never give us enough time based off estimates." We did a time check twice to see how much longer. In the future, I think it needs to be clearly communicated exactly how much longer and people can adjust their schedules. Also, include what your services cover!!! Will not be using them again.
Description of Work: Move Out Cleaning Service

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
5.0

$320

Michael S.
05/2013
2.0
house cleaning
  + -1 more
Poorly. Late arrival, below average service, had to help complete tasks to avoid additional charges.
Description of Work: Three bedroom apartment cleaning.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$200

Response from Gingerella Cleaning
Hi [removed member name], We're sorry that you found our service unsatisfactory. The whole experience working with your company was very confusing - communication was apparently down, as we had a hard time gleaning from your company exactly what we were getting into. Regardless, the state of the corporate apartment we were hired to clean was in a state that left the team member who cleaned for you in a race to get everything done. We were not prepared for what was there. It was explicitly said that we do not do laundry (and it is also on our website), and though we were told there would be very little (if any at all), the team member found that a lot was needed to be laundered. Bottom line: he did all he could to get everything accomplished in the time estimated. He actually told us it would have been under the estimated time, if it wasn't for the sheer amount of laundry left for him. He is one of the most meticulous and responsible people that I know, so when he says something was surprising and unplanned for, that is the truth. Also, he did call you to tell you he was going to be late (due to unfortunate lack of parking in your area), but your company did not give us a number that connected directly to you, the person actually meeting him. He mentioned that you did direct him on towel placement, but he would never allow you to help him complete a cleaning, especially considering there was a lot of waiting at the end while the linens finished drying (hence, why we do not do laundry). Furthermore, our exchange via email was very courteous when I requested that you pay us for our services, and I'm not sure why you wouldn't bring up your issues with the cleaning to me then, rather than air your unfair and negative opinion in a public forum like Angie's List. We are a small, grassroots company. We bring all of our own supplies, all of which are good for the environment. We pay our team members very livable wages. We make a point to develop relationships with all of our clients, so they know the team members who are in their homes. We require a "shadowing period" with Gingerella's co-owner, in which each new team member is involved in cleaning with him for a trial period, in order to establish top-notch quality of service when the team member goes out on his/her own. All of this is what you pay for when you hire us. We are not a large company who pays a pittance to someone who is breaking her/his back while working. That, along with our earth-friendly and relationship-building nature, is an important distinction between our company and most other cleaning companies out there. I'm disappointed that your experience with us was a negative one, and for that we are sorry. Regardless, if there is or was anything we could have done to make your experience a better one, let me be the first to tell you that we are always open to hearing about any potential issue, and client comments in general - we invite them, in fact. As I said, relationships with our clients are important, communication is key, and I'm sorry for any negative feelings you have about our company. All the best, Bria Servoss President of Gingerella Cleaning, Inc.

Amanda F.
01/2012
5.0
house cleaning
  + -1 more
I have waited over a month to write this review because I have been through many different cleaning companies over the past few years. My fiancée and I are both extremely busy and messy people. I have stacks of paper on my desk and all over the place and it seems as though my fiancée doesn?t know how to use a dishwasher? All of the other companies I have hired have started out ok and turned into an absolute disaster after coming another 2-3 times. This is where Gingerella comes in, specifically Bobby. Bobby?s company prides themselves on being a green maid service that goes above and beyond the competition. This is definitely true. We have a pretty large one bedroom all hardwood floors older apartment. He comes in and gets right to work, Bobby really hustles and works the entire time he is here. We have no communication issues as he listens to our requests and even wrote them in his phone to remind himself for the future. I request that me moves things on the floor every time he comes, to really clean our floors well and after the first time he has continued to do so ever since. Besides our floors he cleans the bathroom, making sure to wash out the bathtub, sink, and toilet. Kitchen including microwave and sink, vacuums the couch every time he comes, changes sheets, dusts ceiling fans, picture frames, my desks, even puts things away that I leave lying around all the time. I came home on Sunday afternoon and noticed Bobby was fixing my broken angel. I was just so happy. I couldn?t believe he cared about my special knick-knacks so much. I broke the angel twice and really thought she?d never get back together?at this point she looks as though I never broke her in the first place. It?s hard to find a cleaning service that cares about what they are doing. I feel as though with Gingerella we have found that company. Bobby is a great help to us and we plan on keeping this service around for a long while. Gingerella is: On time, Bobby has never been late and worked around our schedule every time. Affordable, comparable to other Chicago maid services Honest, works from start to finish, never lies about prices Trust-worthy, handles my belongings with the greatest care In summary, Gingerella is a great maid service. I highly recommend them without any reservations.
Description of Work: Vacuuming floors, washing floors, dusting, mopping, emptying trash, light organizing, cleaning bathroom, bedroom, changing sheets etc. cleaning related tasks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information

    Logan Square, Chicago, IL 60647

    www.gingerellacleaning.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning

    FAQ

    Gingerella Cleaning is currently rated 3.3 overall out of 5.

    Sunday: 9:00 AM - 5:00 PM

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 9:00 AM - 5:00 PM

    Gingerella Cleaning accepts the following forms of payment: Check
    Yes, Gingerella Cleaning offers free project estimates.
    Yes, Gingerella Cleaning offers eco-friendly accreditations.
    No, Gingerella Cleaning does not offer a senior discount.
    No, Gingerella Cleaning does not offer emergency services.
    No, Gingerella Cleaning does not offer warranties.
    Gingerella Cleaning offers the following services: Eco-friendly house cleaning. We clean everything from fridges to ceiling fans. We bring all our own materials(except toilet bowl brushes), including a hepa-filter vacuum. So leave all the dirty work to us!

    Contact information

    Logan Square, Chicago, IL 60647

    www.gingerellacleaning.com

    Service hours

    Sunday:
    9:00 AM - 5:00 PM
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    9:00 AM - 5:00 PM