Garrity Plumbing Inc

The were very polite and professional. Their estimate for the job was accurate. They performed on schedule.

On time, professional, efficient. Satisfied my mother-in-law (most important). Price somewhat high. Very good quality work.

I've used Tom on several occasions since 2001. He is honest and fair. I also like that he is upfront about what work is required and what is not required. Even after moving out of the city, he is willing to still do work on my home because I have been a customer in the past.

I called Garrity on a Sunday because my utility drain had backed up, complete clog. They were closed of course, but called me back Sun. night and had the guys there before 8a.m. Monday. I also had them unclog a slow tub drain (it has since slowed again but that's a bigger problem, not their fault).

We were a little nervous at first because they looked so young. They were polite,on time,very professional and they cleaned up after themselves. They knew what they were doing. At no time did we feel we had not made the right decision contacting this company. They will be the only ones we call for any other job !!!

They were quick and efficient. They solved are problem immediately. I would not hesitate to use them again.

Plumbers were on time, explained problems we have been having, and fixed the problems.

Tom's crew arrived on time and worked hard. I think they might have been a little more effective when Tom was present, but did a decent job none the less. The price was somewhat higher than two other bids we got -- but I have no problem paying it considering the follow up (see below) and assurance we received. There was one mistake made and the next day we found one of the water lines to be dripping slightly in the wall. What really impressed me is when we called Tom about this -- He came out the next day and fixed it (no excuses, no charge). He is top notch as far as professionalism, follow up, and returning calls. I have rarely seen a contractor as responsive and up front as him.

These folks are always responsive and always do the job correctly the first time. I'm very happy to continue using them.

TOM ARRIVED AS SCHEDULED WITH AN ASSISTANT. THEY WORKED QUICKLY ALTHOUGH THEY HAD TO LEAVE TWICE TO GET PARTS THAT THEY DIDN'T HAVE WITH THEM. I HAD ORIGINALLY CALLED WITH THREE MINOR PROBLEMS THAT I WAS HAVING AND WHILE HE WAS FIXING ONE HE FOUND ANOTHER AND QUICKLY FIXED THAT ONE TOO. HE INSTALLED A NEW FLOATER IN THE TOILET AND WHILE I WAS WAITING FOR HIM TO FINISH THE OTHER JOBS I NOTICED THAT THE TOILET WAS OCCASIONALLY RUNNING (IT DIDN'T DO THAT BEFORE). HE CHECKED IT AND FIXED THE PROBLEM BEFORE HE LEFT. THE BILL I GOT WAS NOT ITEMIZED, SO I'M NOT EXACTLY SURE HOW THE COSTS BROKE DOWN. BUT THE PRICE SEEMED REASONABLE FOR HAVING FOUR THINGS FIXED.

OUR EXPERIENCE WAS EXCEPTIONAL FROM THE TIME MY HUSBAND PLACED THE CALL FOR SERVICE UNTIL THE WORK WAS COMPLETED, AT WHAT WE CONSIDERED TO BE A VERY REASONABLE PRICE. A SECOND SERVICE CALL HAD TO BE MADE TO OUR HOME BECAUSE OF THE KITCHEN FAUCET. A PHONE CALL WAS PLACED WITH THE ANSWERING MACHINE ON A SATURDAY; IT WAS RETURNED SUNDAY P.M. AND TOM MADE A SERVICE CALL PROMPTLY AT 8:00 THE FOLLOWING DAY AT WHICH TIME HE CORRECTED THE PROBLEM AT NO CHARGE.

THE PERSON WHO RETURNED MY CALL WAS VERY NICE & UNDERSTANDING, EVEN THOUGH I NO LONGER NEEDED HIS SERVICES. I REALLY APPRECIATE THAT HE RETURNED MY CALL. I TOLD HIM I FOUND HIS COMPANY ON ANGIE'S LIST & I WOULD CALL HIM IN THE FUTURE WHEN I NEED PLUMBING WORK DONE.

MY CALL WAS RETURNED WITHIN THE HOUR. SET UP APPOINTMENT FOR NEXT MORNING. TOM & SAM CALLED AND SHOWED UP ON TIME. THEY WORKED QUICKLY AND EFFICIENTLY. I COULDN'T ASK FOR A BETTER ''PLUMBER'' EXPERIENCE. I RECOMMEND THEM HIGHLY.

THEY CALLED US PROMPTLY ON MONDAY MORNING, THEY WORKED REALLY QUICKLY AND SHOWED US THE TREE ROOTS AND CLEANED UP AFTER THEMSELVES. ANY QUESTIONS I ASKED HE WAS ABLE TO ANSWER. HE WAS VERY PERSONABLE AND WE WERE VERY PLEASED WITH HIS WORK.

JOB 1. PAM IS SUPER-NICE. DESCRIBED PROBLEM TO HER AND TOM CALLED BACK WITHIN MINUTES. THIS WASN'T AN EMERGENCY, BUT HE FIT ME IN THAT DAY. THE WORK WAS DONE - INCLUDING A TRIP TO THE HARDWARE STORE - WITHIN HALF AN HOUR. EXPERIENCED, RESPONSIVE, REASONABLE AND PLEASANT...AND NO TRAVEL CHARGES! JOB 2. I'M IN THE PROCESS OF SELLING MY HOUSE AND NEEDED THESE ISSUES DEALT WITH QUICKLY. I'VE USED GARRITY BEFORE AND THEY WERE JUST AS RESPONSIVE, CAPABLE, EFFICIENT AND PLEASANT AS ALWAYS. I TALKED TO TOM AT 8:30 A.M. AND LARRY AND DAN WERE ON MY DOORSTEP BY 10:00 A.M. EVERYTHING WAS DONE WITHIN AN HOUR WITH A MINIMUM OF FUSS AND MESS. THESE GUYS ARE PROS AND TAKE PRIDE IN DOING THEIR BEST.

TOM, THE OWNER, BALLPARKED THE COST ON THE PHONE TO BE BETWEEN $300 AND $500. WHEN HE ARRIVED, THE PROBLEM WAS AS I DESCRIBED AND HE REPAIRED IT. HE THEN FOUND A POTENTIAL PROBLEM IN THE PIPE NEXT TO THE BROKEN PIPE, AND REPAIRED IT AS WELL AND STILL CAME WITHIN THE ESTIMATE. I WILL CALL HIM FOR MY FUTURE PLUMBING NEEDS.

THEY WERE VERY PROMPT AT RETURNING MY CALL, PARTICULARLY SINCE I HAD CALLED AFTER HOURS. THEY ALSO HAVE A FLAT SERVICE RATE WITH NO TRAVEL CHARGE, WHICH WAS ALSO A NICE CHANGE. UNFORTUNATELY, THERE WAS A CONFLICT IN OUR SCHEDULES, SO THEY COULDN'T COME OUT FOR TWO DAYS, AND ANOTHER PLUMBER WAS ABLE TO COME OUT THE NEXT MORNING.

THEY CALLED BEFORE THEY CAME, TO CONFIRM THE APPOINTMENT. WHEN I FOUND A REMAINING LEAK, THEY RESPONDED AS QUICKLY AS POSSIBLE. VERY PROFESSIONAL, PERSONABLE, EXCELLENT COMMUNICATIONS, & EXPLANATIONS ABOUT THE WORK THAT WAS DONE. THEY GAVE ME CONFIDENCE IN THEIR EXPERIENCE, WITH OLDER STRUCTURES LIKE MINE.

THE PLUMBER FROM GARRITY ARRIVED ON TIME, WORKED QUICKLY, CLEANED UP, AND DIDN'T MAKE FUN OF ME FOR ATTEMPTING THE ORIGINAL REPAIR MYSELF. REASONABLY PRICED.

I WAS QUITE PLEASED WITH THE WHOLE EXPERIENCE. IT WAS EASY TO SET UP AN APPOINTMENT, AND THEY SHOWED UP RIGHT ON TIME. THE BURST PIPE WAS AWKWARD TO GET AT, AND, AS IS OFTEN THE CASE, FIXING IT REVEALED ANOTHER PROBLEM. BEFORE I KNEW IT, I HAD THREE GUYS WORKING ON SOLVING THE PROBLEM. THEY KEPT ME UP TO SPEED WITH WHAT THEY WANTED TO DO, EVEN ASKING IF IT WAS OK WITH ME BEFORE SLIGHTLY CHANGING THE PLACEMENT OF THE NEW PIPE TO KEEP IT FROM FREEZING AND BURSTING AGAIN. THEY WERE PLEASANT, EFFICIENT, KNOWLEDGEABLE, AND CLEANED UP AFTER THEMSELVES. THE BROKEN SPIGOT WAS AN IRRITANT FOR MONTHS, BUT TOOK LESS THAN 15 MINUTES TO REPAIR. I JUST CALLED THEM TO DO SOME ADDITIONAL WORK INSIDE THE HOUSE.

TOM IS THE BEST! LATE SATURDAY AFTERNOON I NOTICED WATER DRIPPING FROM THE PIPES UNDER OUR KITCHEN SINK. I LEFT A MESSAGE, NOT EXPECTING ANYONE TO RETURN MY CALL UNTIL MONDAY AT THE EARLIEST, BUT TOM CALLED ME SUNDAY & WAS ABLE TO FIT ME INTO HIS SCHEDULE MONDAY. BESIDES BEING EXTREMELY RESPONSIVE & PROFESSIONAL, I ALSO THOUGHT HE WAS REASONABLY PRICED.

WORK WAS DONE IN A TIMELY MANNER. TOM, LARRY AND SAM WERE VERY PLEASANT AND DID A GOOD JOB. ONE MINOR EQUIPMENT PROBLEM WAS FIXED VERY PROMPTLY. PRICE WAS 35% HIGHER THAN THE ORIGINAL GUESSTIMATE. THE ONLY THING THEY COULD HAVE DONE BETTER WAS TO HAUL AWAY THE CLAY AND CONCRETE THEY DUG OUT.

EXISTING PARTS WERE MAKE-SHIFT AND DIDN'T FIT PROPERLY. NEW PARTS WERE MORE EXPENSIVE THAN LABOR ($70). PLUMBER WORKED EFFICIENTLY, AND CLEANED UP FLOOR AND INSIDE OF CABINET. HE WAS VERY POLITE, AND ARRIVED ON TIME (7AM).

WE'VE USED MIKE GARRITY THREE TIMES. ON ONE OCCASION, I WAS PREGNANT, AND WE HAD A TOILET IN OUR MASTER BEDROOM THAT DEVELOPED A SUDDEN DEEP STOPPAGE. NEEDLESS TO SAY, AT THAT TIME I NEEDED TO USE THE REST ROOM CONSTANTLY. I CALLED GARRITY PLUMBING, THROWING MYSELF ON THEIR MERCY, AND THEY WERE ABLE TO WORK ME INTO THEIR SCHEDULE ON VERY SHORT NOTICE. THE NEXT TIME WE USED THEM, I WAS ACTUALLY IN EARLY LABOR AND WAS TRYING TO GET THINGS TOGETHER FOR AFTER THE BIRTH, INCLUDING THE IMPENDING VISITS BY MY MOTHER AND MOTHER-IN-LAW. WE HAD A LEAKY SINK IN THE GUEST BATHROOM THAT HAS AN UNUSUAL CERAMIC WASHER. MIKE GARRITY WAS VERY CONSIDERATE AND WORKED ME IN, EVEN AFTER RESCHEDULING SEVERAL TIMES OVER THE COURSE OF MY POST-PARTUM HOSPITAL STAY. Addendum: After having Mr. Garrity's clumsy minions struggle through some easy fixes, while they broke things in the bathroom, and never washed their hands, even after handing sewage-covered roots and spreading e coli. though my bathrooms; I finally had enough and switched to Goode Plumbing, who are amazing and respectful, and super-knowledgable.

PLUMBER WAS ON TIME, VERY THOROUGH AND EXPEDIENT. VERY REASONABLY PRICED.