Four Seasons Heating & Air Conditioning

On the afternoon December 30, 2010 our furnace suddenly would not deliver heat. By 7PM I was looking for someone who could come out that evening and found 4 Seasons. When I called, the customer service agent said they could have someone out in 2-3 hours. Well, 9 PM came. Then 10 PM. Then 11 PM. No service tech and no phone call explaining to me why nobody was here yet. So I called them back and the agent apologized and said the tech was still working on other customers in the queue and said it could be another 2-3 hours. She had no answer when I asked why I was given the original 2-3 hour time estimate. At that point, it was unseasonably warm outside and we had space heaters that could keep us warm enough overnight, so I scheduled for early the next day. The tech showed up the next day within the allotted time and got to work. It didn't take him very long to figure out that the igniter needed to be replaced. The estimate was outrageous, but we needed heat and I already had the sunk cost of the trip charge. I was charged $289 to replace a $20 part. (He left the box behind and I later looked up the part number on Google and found multiple sellers of the igniter he installed for between $18 and $21). The only reason my grade isn't worse is that the installer did a good job. My real dissatisfaction is with the rip-off price (I talked to another HVAC company recently that does the same job for $120) and the lack of customer service (and truth) on the front end. They will not be getting my business ever again.

They found out that one of the furnaces had a crack. It had to be replaced. I called them on an emergency basis and they came out that day and replaced it on an emergency basis. They were very punctual and very professional. My experience with them was very good.

I had to leave for work. I had another worker at my house, so he let the HVAC service man in to inspect the furnaces. I received several phone calls from Four Seasons. He told me the furnaces were leaking and that I needed 2 new furnaces. He wanted to know if I wanted him to continue with the inspection. I told him I did and asked if he would leave me specific information about the issues. His comments on the report he left were very vague. Four Seasons wanted to send a sales person out to my house. At first I agreed, but then changed my mind. I had an independent HVAC company out to do some duct work. They also checked the furances and found they were working just fine. I can't help but think that Four Seasons was trying to make a sale rather than doing the job they were hired to do. I later found out the technician makes quite a nice spiff if he sells a furnace because of a routine inspection service. I would not hire Four Seasons in the future.

It all went well from start to finish, and they made compensation for a missed judgment on their estimator's part, or the installer saw the job differently than the estimator. I'm not faulting anyone here. Job was completed and I'm happy with results. They made sure I had heat in the house since they had to return the next day to finish the job of installing the A/C.

I was pleasantly surprised when the service technician arrived right at the beginning of the service window. He worked quietly and efficiently and provided my furnace with some much needed attention. He also provided me with a couple of gift cards for their services, which was very nice. I would definitely use this service again.

Excellent. I'd recommend our salesman, John O'Brien (708-768-3016). He did come out a second time to check if the chimney liner was needed (it was) and if the two stage furnace would work well in our old house. The two installers started at 9am and left at 6:30pm. They were very thorough, professional, and worked very hard. They asked questions and explained things as they went along. The reconstructed the plenum, installed the chimney liner, replaced the furnace and air conditioning unit. The reinforced the vent hanging from the ceiling as it was sagging. They replaced circuits for the air conditioner and switch boxes where needed. They went into the crawl space and added pipe into the sump pump pit. They cleaned up everything very well. The inspection two days later was just fine. Highly recommended.

The work was fine. They showed me where the filters were on the furnaces; they informed me that the system wasn't the best. It's a mixed result. The operators were abrupt when I made my calls to the company. The service people they sent were a little abrupt and brusk, so that didn't make me that comfortable in working with them. The rates seemed reasonable, though. I wouldn't use them again, except that I have a contract with them. If they had been more pleasant, I would definitely keep using them.

The work went very well, and the price was very competitive. They were quick, expedient and easy, and they came when I needed them. The unit had not been cleaned in probably several years, and they did the maintenance. I had them clean the furnaces and the vents. I was very pleased. They have offices in many cities. They have a central switchboard, and they switch the request to the appropriate location based on our address. They were fairly straight and did consistent work. The guys were knowledgeable. They were clean, neat and respectful of my apartment. I have a high-efficiency furnace. They cleaned and dusted and re-calibrated the heating system. I had a special coupon too. The tune up was about $89. They knocked off $100 from the cleaning of the vent system. I also asked them for a quote for air conditioning.

The quote that Four Seasons Heating & Cooling Company gave me was slightly lower than another company that I had contacted. I thought that the person who came out seemed to be only concerned all about the price. Even though he talked about the service, he did not point out something with regards to a problem with the existing venting. It was a pretty critical problem and the existing venting needed to be replaced with the installation of the new unit. Everyone else who came out to give me an estimate had noticed it but the person from Four Seasons Heating & Cooling Company. That was part of the reason why I decided not to go with them even when I knew that their price was lower.

Kevin removed a sensor and stuck his finger in the hole and from that determined that the heat exchanger was cracked and the furnace was inoperable and unsafe (he did not use a scope to check the heat exchanger visually). He quoted me a price of $4300 for a new furnace. I told Kevin my wife had just been laid off and our only source of income was gone. He then lowered the price to $4100. I told him we couldn't afford a new furnace right now and he offered zero % financing, but the price goes up $900. After more talking the price came down to $3500, but only if I signed right now. The high pressure sales job and scare tactics reminded me of a sleazy used car salesman. I told Kevin I did not feel comfortable making a large financial decision without research and price checking. He told me the price was only good for tonight (at this time after 8:00PM). I told him I understood, but I needed to think his offer over. The next day I had another HVAC company come out and inspect the furnace to get second opinion. The furnace started right up, was thoroughly inspected and it was determined that there were no dangerous heat exchanger cracks. I know I will eventually need a new furnace, but because of my current financial situation I especially resent the harsh and unprofessional tactics employed by Four Seasons. If not for my financial situation I probably would have fallen for this sales ruse. Update - The reason I did not offer Four Seasons a chance to re-examine my furnace is because I lost all trust in them. I was not offered to have the other contractor present at the re-examination. The bottom line is if they would have attempted to truly evaluate my furnace the first time and didn't go straight into high pressure sales mode, I probably would have bought a new furnace from them. However, after my original experience I do not feel like a can trust what they say. I would love to know the proper methods of checking a furnace for a cracked heat exchanger and not just gut feelings.

They did the air ducts free of charge. We chose them because of the Angie's List reading. We had them come in and give us an estimate. We had 3 companies come in and we picked them. They were right on with the pricing. They actually worked more than 8 hours a day to install everything. They were here until 8:30 at night, worked a long day and got everything up in running. They also installed an additional humidifier on the furnace which we didn't have before. They actually provide free service for air conditioning and furnace twice a year. We've got 24 hour on calls so if we have a problem they'll come anytime night or day including weekends at no extra charge. It was one of the deciding factors why we went with them.

My home was not getting warm and even though the furnace seemed to be working it would only stay on for a short time and then would turn off. I called 4 seasons and they came out within 3 hrs. The technician was courteous and explained the problem to me. The system needed to be cleaned. He cleaned it and it worked fine. He also gave me several helpful tips.

Everything went very well. It was a holiday weekend and there was no extra charge to come out and install it. Any issues that I did have they were able to get right back out and fix them. They were very clean and efficient with their work and I'm very happy with the service.

They were great, from quote to install. Received quote on day 1, decided to use them on day 2, they installed on day 3. Installers were friendly, knowledgeable, clean, thorough and did a great job. Price was very competitive (lowest in class of furnace) and the warrenty was 50% longer than competitors.

They were very good. They were punctual, did the job promptly and kept me informed, about what they did. They were very professional and I liked their services. I will continue to use them in future.

I submitted a request for service online and received a phone call within 30 minutes to schedule. I was setup with a day/time in the next 2 days! The technician called when he was on his way to my home. When he arrived he put on shoe booties and explained what he was going to do. It did not take him long for the service, about 20 minutes and he then asked if I would be interested in having my air ducts cleaned. We discussed the furnace and the operation of the unit. The technician did seem to be in a hurry since he told me he was supposed to have the day off and the office called him in for 2 service calls and I was his 3rd. I did feel like I didn't get the great service I had experienced with everyone else at this company. I'm not going to let this hinder my decision for the next time. I will call Four Season's again.

I had them inspect a boiler at one house and inspect a furnace at the other. The service was good for the boiler, but when the furnace went out in December, I called another company out, and everything they found indicated that Four Seasons didn?t do all of the work noted in the Big Deal. There were cracks in the furnace. If they had done an inspection, they would have seen the cracks. This other company also found debris, which indicates that the cleaning was not done at all.

I had them service my heating system and the next day I had water flowing from the furnace. I called them back, a technician came and quoted me $320, and repaired the same. I still had water flowing and had to call them back. They had to come in four times and finally they replaced it, free of cost. They were very responsive and my house was never so warm in the winter like the last time. Only the first technician was a little difficult to deal with, but, the other 3 were extremely polite and never lost their cool. They cleaned the place before they left. They were rated very high online and I still recommend their services. Their prices were fair and I got a good deal. They were extremely professional and I will continue to use their services in future.

I got them off of Angie's List. Their fix worked. The house is nice and toasty. They came when they said they were going to come. They looked at the system and knew how to fix it immediately. They didn't complain about how strange my system was, like another company did. They did the job. They figured out what was needed and fixed the issue.

Both installers were professional. Instead of one day job it took them 2 days to complete as they found an issue with A/C coil but that is not their issue. They cleaned the place nicely after installation. The best thing I liked about this company that there is someone to answer call 24/7 and they have engineer on standby and will arrive to fix any issue within 3-4 hours. Plus they offer 20 year warranty so that is good to have. I am happy with their service. Also, Denis De Rosa sales rep was highly knowledgeable and explained to us why one of our rooms is little colder compared to other rooms. It has less insulation in the roof and lots of windows. We bought an older house with very old furnace. Denis also told us that we can use our A/C for couple of more years and it is newer but furnace needs to be changed. We will call him in couple of years to change the A/C. Nice job guy!

I had two different experiences with them, and one of them was better than the other. When I called, I was able to make an appointment really quickly. I thought they were a good value for the money. The second person that came out was really knowledgeable. The first person who came out wasn't experienced enough. They tried to sell me two furnaces too quickly. The second guy had more knowledge about pretty much everything, so I was very happy with him.

Four Seasons Home Services cleaned the air ducts in my home. Our home was built in 1924 and by the looks of the debris and dirt they pulled out they had never been cleaned before. The duct cleaners were in our home for about 5 hours and did a great job. We also had their handyman come out and turn a closet into a pantry in our hallway right off of our kitchen. The handyman charged by the hour but worked quickly. I was concerned never having used a handyman before as to whether or not they would kind of milk the clock but that was not the case. Was very pleased and will use again.

I found them on Angie's List because they were offering a special. I took advantage of the special. I had them come out at the end of October to do a furnace maintenance and check. They said everything was fine, but they found a crack in the board. They came back a couple of days later and replace that board. Everything was fine until the early part of January. I called them back out, and they said it was the fuse. They relaced the fuse and it worked for a couple of days. I had to call them back. The next time they came out they said there were cracks in the heat exchange that could not be fixed. I ended up having to get a new furnace. They came back the next day to install it. While they were here they found a problem with the A/C. I had them fix that too which was another additional cost. I was very upset because I had already spent nearly $600.00 prior. They accomodated me by applying the $600.00 to the cost of the new furnace. I wished they could have addressed this problem the first time. I called customer service and the guy was really apologetic. They are a bit pricey. I think I could have gotten a better deal some place else, but I didn't have time to shop. I did like the fact that all the repair men that came were very professional. I had no problem with them. They came on time and explained everything to me. I asked tham a lot of questions and they were very patient and spent time with me. The installer did a beautiful job installing the furnace. He took his time and it looks great. They responded to my calls very quickly.

They came out for multiple visits. My husband handled the interaction and payment. I will say that it was probably one of the worst experiences of our lives. One of their repairmen tried to blackmail us a week before Christmas, saying that our entire water heater had to be replaced, or we wouldn't have hot water until after Christmas. He couldn't find the part that we needed to replace on the pump. I called my husband at work, and he said not to pay for a new water heater. He took a look at it when we got home, and he ordered the part himself. It arrived 24 hours later, and my husband installed itself with help from the company that manufactured the part. Everything was up and running after that. We reported it to Four Seasons, and they said they disciplined the repairman accordingly. It was a pretty nasty situation. It really seemed like he was trying to take advantage of us, not realizing that my husband knows quite a bit about this area. The repair guy who came out accidentally flipped our sump pump switch, so we had sewage backing up into our house two days later. We had to have raw sewage removed from our house literally days before Christmas. Our family was coming into town to stay with us. Their service people were extraordinarily apologetic, and they refunded us over $500. We had already paid for the part, so they refunded that money. They called both my husband and myself multiple times. We would never use their service again. To their credit, they were very apologetic. I believe that they don't train their people to extort people days for their Christmas. They definitely came out quickly, and they responded to our issues in a timely manner. I don't think they're the kind of company you want to use unless you know something about heating repair yourself. They take advantage of people who might not know better. I feel like he profiled us and assumed that my husband wasn't the sort of guy who knows his way around heating systems. You need to keep an eye on them. You shouldn't take their word for it. You should at least get a second opinion. They did try to make things right, but I can only imagine how many people they've ripped off.

I took advantage of Angie's Big Deal 20+ point certified fall furnace tune-up, but didn't schedule it till a week ago. I was given a window of 1-6pm on 2/12 and was told that the service tech would call before he showed up. Justin called a little before 1, and pulled into my driveway soon after. He checked my furnace, humidifier, went back out to get his shop vac and vacuumed the inside of my furnace. Friendly, professional, I'd use them again!