Four Seasons Heating & Air Conditioning

A/C stopped putting out cold air. Found an ice block forming on the outside of the unit. Since this had happened about 6 weeks prior, we knew to turn a/c off and run fan to defrost. But since it had recently happened, we decided to use Angie's List to find a reputable service provider. Tech came to our house on Friday night and worked by headlamp. He kept me informed of everything he was doing and what he found, and the steps to remedy the issue. We ended up purchasing an annual contract so we can have a free inspection in the fall of our furnace, as well as a spring checkup of our a/c unit. Purchasing the contract also lowered our overall costs of materials (freon) needed. As a new homeowner, it was nice to find a reputable company to form a relationship with for the future. I should add that someone from the office called me the next day to check on how the service call went, and if I had any concerns/questions.

Their work was excellent ! Unlike other companies when getting estimates. Four Seasons, determined requirements of my village. They did not leave outside pipe vents exposed, they finished the ends. Duct work and pipe work was finished and cleaned. Professional estimator, was patient, thorough and well informed. Installers were excellent !

The guy from 4 seasons came in and got my air conditioner working again. My air conditioner had been broken since last year. Last year I called Doornbos to fix it. They had to come out 2 times and never got the thing working. Doornbos' work is not guaranteed, so each time they came out they made me pay dearly. 4 seasons get my air conditioner working on the first visit. Great work!

Things went well. They kept things clean and explained the use of the heater after the service was complete. They even disposed of the old heater, which I figured I was going to have to do on my own.

After checking my a/c unit and having a thermostat problem which was under their "no charge for service call guarantee" I could not get them out to check it. When I called them because they didn't show up for several appointments, they finally told me there were people without a/c and since mine was working; we were a low priority. I finally canceled the 8th appointment and called in someone else. It took all of five minutes and a small adjustment by another a/c contractor that didn't even charge me. Four Seasons is getting too big for their britches and they have ZERO customer service. Even the BBB had several complaints about their "service" or lack of it. Will NEVER call them again.

We ended up decided to remove the humidifier.

I can't imagine how it could have gone any better! These guys definitely lived up to their great reputation!

I was very pleased with the professional service that I received. I did call around before the tech came out and found the price was a little lower then I was quoted over the phone. I will not think twice about using Four Seasons Heating & Air Conditioning again.

I recently did some research when I was in need of a new HVAC system. I purchased a home a little over 4 years ago and still had the original builder's equipment installed. We had some issues with the second floor in both the summer and winter, which seems it is common problem after speaking with all of the neighbors. I live in the south suburbs and called four different companies, all on a Sunday afternoon, just to see which ones answered. Only one company (Four Seasons Heating and Air) answered the phone and booked the appointment, the rest I left messages for and received a call back sometime on Monday, anywhere from 1130a all the way until late Monday night from the one. I had all the estimates planned for the upcoming days, Four Seasons was first. The estimator was Mike Kelderhouse. Very nice gentleman, lived locally, he was on-time for the appointment, had quite a few things to say to help improve the quality of the airflow in the house, spoke to me like a was a real person, not just another sale. I was impressed with his presentation, but informed him that I needed a week to get my three more estimates. He did not "pressure sell me" which I appreciated. The following days I had the other estimates, (two were late and one rescheduled for the following day) and looked at all of them side by side. I should have cancelled the one that rescheduled because by far he was the highest and most unpleasant when I said I was buying that night. Apparently, this is a technique I have read about where they want to be the last one in. What I did not like about the others was the "pressure" technique which seemed to be common, except for Mike. Mike gave me the time to divulge everything, and the others did not. Mike did call me back and offer me a duct cleaning at a discounted price if we chose him, but still did not feel pressured. Four Season's at the end, won my business. And actually, I probably could have done two estimates and would have been fine, especially with the ease of the internet information these days. As far as the installation, Mike offered next day service, and I asked him being that the next day was a Sunday, and he replied that he remembered that I said I was usually only off on Sundays. I was impressed that he remembered that. I did take him up on the Sunday installation. NO EXTRA CHARGE! He did say that Sundays are for exceptional cases. I guess I was exceptional. The two installers showed up on Sunday morning, clean, pleasant, ready to work. They introduced themselves, Frank Storino and his helper, (I feel bad, but I think his name was Tim, or Tom (?)) asked if I had any concerns before they started, and started right in. They laid down some tarps going into the basement to preserve my wife's hardwood floor, which I thought was professional. We bought a 80% Variable Speed with the XC14, with a 40 Gallon Hot Water Tank. We did take Mike up on the Duct Cleaning, but are planning on doing it in late September. He quoted us $599 and gave us until Sept 30th for completion, which we thought was fair. The installation went exceptional! The installers were meticulous, professional and far superior that I was expecting. This Labor Day weekend, we received a follow-up call from Katie in the Installation Dept, just checking in with us on the installation. On a holiday weekend!!!! As you can tell, I cannot say enough about the experience I have just had with this company. I could not recommend them more or too enough people. If you are considering anything related to HVAC, and it seems like they do it all, give them a call. You may just save yourself time and money by calling them first.

The service technician arrived promptly and after an initial introduction started inspecting the unit. He pulled the external "fuse", unscrewed an access panel on the outside of the unit and indicated that the capacitor looked suspicious, so he went to his van to get a new one. When he returned, he attached a pressure meter to the compressor and installed the new capacitor. Cost? $180. When the A/C inside the house was turned back on, the fan and compressor started. As the compressor started running, he indicated that the pressure as indicated by the pressure meter was "too high" and yanked the fuse to shut down the unit. This, he said, was an indication that something was wrong with the compressor or elsewhere. So he started measuring the electrical resistance of the compressor. As he started taking measurements, he told me that the resistance should be the same at all three points that he was going to measure. They weren't. They increased from 1 (ohms) to 3. Then he hooked up a "compressor checker", a single box an LED scale, that indicated the compressor was bad. He also noticed a small kink in the coolant line leading to the house. Estimated cost to replace the pipe? $1000. We then started talking replacement. We were quoted a ~ $8000 replacement system (including furnace) and a special "buy now" deal of $2000 off. (By the way, I found the technician extremely well versed in sales). Instead, we opted to buy a service contract, get additional quotes and have a second opinion made on the state of the unit. The second opinion indicated: 1. The capacitor is a $15 part. 2. The extra pressure was due to on over-fill of freon. (Coincidentally, Four Seasons added freon on a separate service call one year ago). 3. The resistance check was incorrect. All research I've done says nothing was wrong electrically with our compressor. 4. The kink in the line is currently a non-issue. 5. Two weeks later, the house remains cool. I complained to Four Seasons. Here's what happened: 1. They say that the capacitor cost difference is due to the warranty (parts + labor). I wasn't given the option of dropping the warranty. 2. No response to the pressure "check", resistance "check" inconsistencies or the fact that my A/C continues to run with a a simple capacitor replacement. 3. They refunded the cost of the yearly maintenance ($83, discounted) I understand the my A/C unit is getting pretty old and maybe it won't last much longer. But the bottom line is that at every possible moment, I was steered towards buying a new unit when I didn't need one-- from the high cost of the capacitor to the resistance and pressure checks to the kink. In my opinion, Four Seasons was not interested in keeping my unit running.

They gave me an estimate of $9,990. They said the unit could not be repaired and I would need a whole new unit. The repair man called the company back and they got in touch with a specialist and they would give me a deal of $8,999. I told them to get out of my house because I was not that stupid. I have waited to submit this report until after another company made the repairs on the unit. The other company made the repairs for $500 which included labor. I feel that I was taken advantage of by Four Seasons.

Chris and John were both very professional, thorough and affable. They arrived precisely when expected and installed the cage quickly and securely. I have no doubt I will be using them again in the future.

I can not imagine doing business with any other heating and air conditioning company. I purchased my furnace and air conditioning unit from Four Seasons five years ago. I have maintained my annual inspections. This week when we returned from our vacation, we found that our air conditioner had stopped working. Even though it was in the evening they sent someone right out. Parts had to be ordered and the next day the unit was repaired at no cost to me because of their fabulous warranties. Every time I have had any type of dealings with this company I have been treated with such concern and respect. The company stands behind their products and service 150%. They are professional, reliable and a pleasure to do business with. They provide old fashioned care and service combined with the technology of today. I personally recommend them with no hesitations.

It was a very good experience and they came as promised, installed their work quickly and I was very satisfied. I will use this company again in the future.

Our air conditioner went out on a Thursday night during one of the extreme heat waves this summer and we were supposed to leave the country for 10 days on Sunday. On Friday morning we called deljo and all temp and neither of them were able to send a service man that day. We called four seasons feeling slightly desperate and not only were they able to send a salesman that morning but they were also able to install a new air-conditioner that day. It might have helped that we had already been told by other repairmen that we needed a new unit, the one we had was over 20 years so we told them outright that we wanted a new unit. The salesman was very honest with us about the options and didn't try and upsell us on a unit that we didn't need. The installation guys arrived that afternoon. There was only one hiccup about one of the parts being incorrect and unfortunately one of the guys had to run to their office and pick up the right part. Due to this setback they didn't leave until about 7:30 on Friday night but they didn't complain and were thorough in giving instructions on how to use the new system even though it was so late. Overall, we were pleased that everything was resolved one day after the A/C went out.

As I said, it went well from start to finish. It helped that there was nothing wrong with the furnace, but I wouldn't hesitate to use them if there was a problem.

I paid the technician $79.00 for the service call, and declined any further work. After the repair I did myself, the unit fine (20 months thus far.) I cannot recommend Four Seasons. Sadly, the vast majority of people are totally helpless when it comes to this type of repair, and rely on an expert to help them. I am sure most people - in the face of winter - would've felt obliged to spend a large sum of money - that they most likely didn't have - in order to replace a furnace unnecessarily. The company has a good reputation for a reason, I am sure... but I would never use them again.

Scheduling an appointment was a breeze. Given a 4 hour window :( but I did understand it as they may be delayed by a previous appointment. Technician called 20 min before arrival as requested. The technician arrivede on time. Put on booties to enter my home. Listened to what I had to say. Ac only needed a recharge and was not asked to spend on anything else. Told me what to look for in the future. Very professional outfit. Reasonable cost. Would highly recommend.

We were very pleased with the professionalism and courtesy of the Four-Season technicians. They were empathic to the situation and worked well into the night, on a very hot day, in order to provide our tenants with relief. The pricing was fair and the technicians allayed any of our concerns. We are extremely grateful for their work!

I called them after 9 pm on Sunday to do work at a rental unit for my tenant and was able to schedule them to come out the next day (the entire upcoming week was forecasted to be over 90s so this was appreciated). The plan was to have them repair the unit but they recommended replacing it after cleaning since it was still not working and the unit was fairly old anyway. The guy who did the work did not charge me for the cleaning ($500) even though he had already done the work since he was recommending the whole thing be replaced. The company was able to schedule the replacement work to be done the next day. The installation took place the next day from 10 am to 10 pm that night. The reason it took so long was because they were installing on a 2nd floor condo and they were having a hard time getting the new unit into the 2nd floor utility room. They finally called me to say that they would have to cut a 1/4 inch off a wall to fit the unit in. Since this was a condo, I had to get approval from the association and the installers patiently waited for me to find the right contacts at the Association before continuing the work. They were still professional at 10 pm when the work was finally done and it was over 90 that day as well! I am very happy with the work they've done and highly recommend them. They are also very friendly and took the time to explain all the work they were doing.

We had just bought an older home that boasted a newly installed furnace. The day after closing, we noticed that the house was not being heated to the right temperature so we contacted the original installer used by the sellers to have them fix the issue. In summary, they came out twice and were unable to fix the problem for good so I decided to call Four Seasons to have them take a look. They found the problem and fixed it in one visit. George was very nice and took the time to explain why the other guys could not or had not fixed the issue properly. He then proceeded to fix the problem for us once and for all. He was very professional and took the time to check that everything else was done how he would have done it and fixed those as well.

They were great. I was very pleased with the workman. They were in and out of my house and got it working. They needed an extra part for the thermostat so they ordered the part for me and once it arrived they came back to install the part. They were very pleasant.

Tech checked entire system, determined it was the capacitor. Made service recommendations, prompt, no extra charge for Sunday and holiday weekend call, prompt and professional

We originally called because our air conditioning was not working properly. It was not cooling properly. Eric G came out. Identified the problem quickly and suggested solutions. He explained generally how the system worked and how to insert the filters properly. He added 2 pounds of freon in the system. The unit is quite old, but is still in working condition.

They were very good and I was very happy with them. They answered all my questions, took their time, and did not rush. I got them off the list. I have two furnaces and I spent roughly a $110 on that service. I used them again for the serious problem a month later because I was very happy with them.