FIVE STAR MOVING & STORAGE INC

They showed up on time with my stuff from storage. They were super-fast and efficient and were done in less than two hours. Only one guy spoke English, but they were all very nice and friendly. My only gripe is that they charged me a small extra fee because it was more than 25 feet or something from the truck to the elevator (where is it ever less than 25 feet from the truck to the elevator???). But overall, I was very satisfied with their work.

THESE MOVERS WERE OVER AN HOUR AND A HALF LATE ARRIVING AT MY HOME. I HAD A VERY TIGHT TIME FRAME IN WHICH TO MOVE DUE TO THE FACT THAT THE NEW OWNERS OF MY HOME WERE TAKING POSSESSION OF MY HOUSE LATER THE SAME DAY. DUE TO THIS MAJOR SETBACK IN TIMING, I CALLED TO SPEAK WITH THE OWNER REGARDING SOME COMPENSATION/DISCOUNT AND WAS TOLD THAT IF THEY ARE LATE, THEY ARE LATE. THEY HAD 2 OTHER APPOINTMENTS BEFORE MINE AND THEY WERE TIRED. HE WOULD NOT ALLOW ANY DISCOUNT AND WAS EXTREMELY RUDE AND UNPROFESSIONAL. BECAUSE I HAD NO OTHER OPTIONS, I HAD TO USE THEM AT THIS POINT. I WAS TOLD INITIALLY I WOULD RECEIVE FREE BOXES WHICH I NEVER RECEIVED. HE WOULD NOT ALLOW HIS MOVERS TO UNLOAD MY ITEMS AT MY HOME UNTIL I PAID HIM FOR 3 ADDITIONAL HOURS WHICH THE MOVERS HAD NOT WORKED YET. HE FINALLY GAVE ME A BIG $10 DISCOUNT AFTER I CALLED HIM FOR THE FIFTH TIME, BUT INSTRUCTED HIS WORKERS TO USE EXTRA TAPE AND PACKING MATERIALS SO MY BILL WOULD BE LARGER. MOVING IS STRESSFUL ENOUGH. DO NOT USE!

UNHAPPY WITH MY EXPERIENCE-- THE FIRST GUY I TALKED TO ON THE PHONE WAS SUPER NICE, WHICH IS WHAT EVENTUALLY GOT ME TO CALL BACK AFTER I GOT RUDE LADIES TWO OTHER TIMES. THREE MAIN COMPLAINTS: 1. ALTHOUGH I WAS ASSURED THAT THE MOVERS WOULD HAVE NO TROUBLE WITH A PIANO, THE MOVING STOPPED FOR ABOUT 40 MINUTES WHILE A LENGTHY DISCUSSION IN SPANISH TOOK PLACE ABOUT THE BEST WAY TO MOVE IT. ALTHOUGH I TOLD THEM I WAS "STOPPING THE CLOCK" DURING THE DISCUSSION, I ENDED UP BEING BILLED FOR THE TIME ANYWAY. 2. WHILE THE PIANO WAS UNHARMED, SEVERAL OTHER ITEMS WERE SCRATCHED OR TORN. 3. ASIDE FROM THE OVER-CHARGING DISCUSSED ABOVE, THE REPRESENTATIVE MADE A MATH "ERROR" AND OVERCHARGED ME BY $81. SUMMARY: A SLEAZY COMPANY THAT DOESN'T DESERVE YOUR BUSINESS.

TO PACK US, TWO MEN SPENT 8 HOURS. NEITHER SPOKE MUCH ENGLISH, BUT THEY WERE COMPETENT AND FOLLOWED OUR INSTRUCTIONS. TO MOVE US, 5 MEN USED TWO TRUCKS. THEY DID NOT WASTE ANY TIME. THEY HAD TO COME BACK THE NEXT DAY TO FINISH THE JOB. NOTHING WAS BROKEN EXCEPT FOR A MINOR BREAK ON A SECOND FLOOR LIGHT SWITCH COVER, ALTHOUGH WE ARE STILL UNPACKING. THE ESTIMATE WAS VERY CLOSE TO THE ACTUAL COST. I WOULD USE THEM AGAIN.