Fettes Love & Sieben Inc

THE PLUMBER WAS ON TIME, POLITE, NOTICED A PROBLEM THAT WE WERE NOT AWARE OF. THE INITIAL BILL THAT I RECEIVED CONTAINED NO DETAILS, BUT WHEN I CALLED A MORE COMPLETE BILL WAS SENT.

TOOK ALMOST A MONTH FOR THEM TO SEND BILL, BUT THAT WAS NOT A PROBLEM. I WAS TOLD THAT WAS BECAUSE OF THE EXTRA END-OF-YEAR BOOKKEEPING THAT HAD TO BE DONE FIRST.

VERY GOOD EXPERIENCE - EASY TO DEAL WITH AND POLITE.

CALLED WITH THE EMERGENCY AT 7:30 AM AND HE CAME AT 8:15 AM. SERVICE TECH CUT AWAY THE CEILING IN THE CONDO BELOW AND FOUND THE PROBLEM QUICK AND FIXED IT RIGHT THE FIRST TIME. HE EXPLAINED WHAT HE WAS DOING AND WAS VERY INFORMATIVE TO THE CONDO OWNER. HE REALLY SEEMED TO KNOW WHAT HE WAS DOING. WE ARE HAVING A PROBLEM AGAIN IN ANOTHER UNIT AND HE IS COMING OUT TO FIX THE PROBLEM THERE ALSO. HE ALSO ROUTED OUT THE UNITS SINK DRAIN WHEN THE OWNER ASKED. THEY ALSO BILL YOU WHICH IS NICE IN A CONDO SETTING.

MY PHONE CALL WAS NOT RETURNED. I HAD TO CALL AGAIN TO SEE IF THEY COULD SCHEDULE ME, BUT THE REPRESENTATIVE WAS VERY PROFESSIONAL AND FRIENDLY ON THE PHONE. JOE WAS VERY PROMPT AND CLEANED UP THOROUGHLY. HE WAS ALSO INSTRUCTIVE ON DIFFERENT PROBLEMS AND THEIR CAUSES.

JOHN MOSES, WHO HANDLED THE ARRANGEMENTS OVER THE PHONE WAS HIGHLY PROFESSIONAL AND VERY HELPFUL; HE MADE A SUGGESTION REGARDING REPLACEMENT PARTS FOR ONE OF THE FAUCETS THAT SAVED ME QUITE A BIT OF MONEY. THE PLUMBER WHO CAME OUT WAS PROMPT, COURTEOUS, AND VERY NEAT. WORKING WITH THIS COMPANY WAS AN ABSOLUTE PLEASURE! I RECOMMEND THEM TO ANYONE.

THE TUB INSTALLATION WAS PERFECT. THE SPIGOT PROJECT TOOK MORE TIME. PART OF THE CEILING IN THE BASEMENT FAMILY ROOM HAD TO BE REMOVED. ROGER DID A GOOD JOB AND WAS VERY KNOWLEDGEABLE. WE STILL HAVEN'T RECEIVED A BILL FOR THE SECOND PROJECT. PREVIOUS COMMENTS ON THIS COMPANY WERE ACCURATE. THEY DO NOT RETURN PHONE CALLS PROMPTLY. WE TALKED WITH JOHN INITIALLY TO SCHEDULE THE APPOINTMENTS. WE HAD TO KEEP CALLING BACK TO GET A RESPONSE. FRUSTRATING BUT WORTH IT IN THE END.

PAUL WAS EXCELLENT. THE BILLING IS A BIT AWKWARD. THEY DO NOT GIVE ESTIMATES FOR SMALL JOBS SUCH AS THIS (UNDERSTANDABLE, IN MY OPINION), BUT I WAS GIVEN A ROUGH ESTIMATE ON THE PHONE (HOURLY LABOR CHARGE). WHEN THE JOB WAS COMPLETED, THE PLUMBER CANNOT GIVE CHARGES, BUT REPORTS THE JOB TO HIS OFFICE. DID NOT RECEIVE A BILL FOR OVER A MONTH. THIS IS OK, SINCE THE FINAL CHARGE WAS IN ACCORDANCE WITH THE ROUGH FIGURE GIVEN VERBALLY.

THE REPRESENTATIVE WHO CAME TO GIVE AN ESTIMATE ON THE WORK WAS VERY PROFESSIONAL 'LOOKING'. HE CAME IN, TOOK DOWN ALL THE INFORMATION NECESSARY TO GIVE THE ESTIMATE, AND THEN I NEVER HEARD BACK FROM HIM. BECAUSE THE COST OF REPAIRS WAS POSSIBLY GOING TO DETERMINE WHETHER OR NOT MY CLIENT PURCHASE THE PROPERTY - TIME WAS OF THE ESSENCE. OVER THE NEXT FEW DAYS I LEFT SEVERAL VOICEMAILS ON HIS CELL PHONE AND ALSO WITH HIS OFFICE. HE NEVER RESPONDED. I FINALLY LEFT A MESSAGE WITH HIS BOSS AND HE FINALLY CALLED ME BACK TO COMPLAIN ABOUT MY COMPLAINT. HE SAID HE NEVER RECEIVED MY MESSAGES (WHICH SHOULDN'T MATTER ANYWAY - BECAUSE HE SHOULD HAVE CALLED BACK WITHOUT ME HAVING TO TRACK HIM DOWN) AND GAVE ME AN OUTRAGEOUS ESTIMATE FOR THE WORK TO BE DONE. I ASKED HIM FOR A BREAKDOWN OF THAT COST AND HE REFUSED TO GIVE IT TO ME, SAYING...'WELL, WHAT DO YOU EXPECT FOR FREE?' (MEANING THE FREE ESTIMATE, I ASSUME) HE WAS VERY RUDE AND I WILL NEVER RECOMMEND THAT COMPANY TO ANY OF MY CLIENTS.

THE JOB TOOK LESS THAN 30 MINUTES, SO THE PRICE SEEMED A LITTLE HIGH--MAYBE $25 TOO HIGH. AT THE SAME TIME, THE PLUMBER WAS PUNCTUAL, HELPFUL, FINISHED THE JOB QUICKLY, AND GAVE ME INSTRUCTIONS ON HOW TO PREVENT THE PROBLEM FROM HAPPENING AGAIN.

THEY WERE EXTREMELY PLEASANT TO WORK WITH. DID THE JOB QUICKLY AND PROFESSIONALLY.

PUNCTUAL, POLITE AND CLEANED UP HIS JOB SITE COMPLETELY.

THE JOB AT HAND REQUIRED MORE TASKS THAN NORMAL FOR A SIMILAR SITUATION. PAUL UNDERTOOK TASKS WITH GOOD ATTITUDE, AND IN A COURTEOUS AND THOUGHTFUL MANNER, HE WAS HELPFUL TO ANOTHER CONDO OWNER CURRENTLY EXPERIENCING THE SAME PROBLEM. PROFESSIONAL, NICE PERSONALITY AND TIDY.

PAUL HAS 20 YEARS EXPERIENCE AND WAS HELPFUL.

VERY FRIENDLY AND PROFESSIONAL. DID A GREAT JOB OF CLEANING UP AFTERWARDS. JUST A LITTLE MORE EXPENSIVE THAN WE WOULD HAVE LIKED, THAT''S OUR ONLY COMPLAINT!

I WAS TOLD SOMEONE WOULD CALL ON AN EMERGENT BASIS OVER THE WEEKEND AND THEY DIDNT CALL UNTIL MONDAY

DENNIS, THE PLUMBER WHO CAME TO THE HOUSE, WAS EXTREMELY FRIENDLY AND PROFESSIONAL. THE SCHEDULER, JOHN MOSES, ARRANGED FOR A SECOND TRIP PROMPTLY AT A TIME CONVENIENT FOR OUR FAMILY.

EXTREMELY HELPFUL & PROFESSIONAL, AND VERY STRAIGHT FORWARD

THEY HAD INSTALLED A RADIATOR UNDER MY KITCHEN FLOOR. THE WORK WAS HIGH QUALITY BUT THEY MADE A SIMPLE MISTAKE BY PUTTING A VALVE ON THE WRONG SIDE OF THE RADIATOR. WHEN I POINTED THAT OUT TO THEM THEY QUICKLY ARRANGED TO COME OUT AT A CONVENIENT TIME TO CORRECT AT THEIR OWN COST. THEY GAVE NO HASSLE AND NO QUESTIONS VERY PROFESSIONAL!

DENNIS, THE PLUMBER, WAS GREAT. HE EVEN TOOK THE TIME TO ANSWER MY QUESTIONS ABOUT DRAIN MAINTENANCE AND GAVE ME A HOMEMADE METHOD FOR KEEPING MY DRAIN CLEAN.

MARK WAS THE PLUMBER AND HE WAS VERY KNOWLEDGEABLE.

PLUMBER RETURNED TO HIS TRUCK TO GET NEEDED PARTS ON TOOLS. DURING HIS ABSENCE, A WATER VALVE OF HOT WATER BUST AND FLOODED MY KITCHEN, FOYER, AND COMMON HALL AREAS. I DID NOT PAY FOR WORK PERFORMED.

N BOTH CASES, HE WAS PROMPT, FRIENDLY, AND COMPLETED THE JOB. VERY COURTEOUS AND PROFESSIONAL. WOULD USE AGAIN.

THEY WERE CONTACTED OFF THIS LIST BECAUSE OF GOOD RATING. EXCELLENT WORK, ON TIME, THEY WERE COURTEOUS AND GREAT. WE HAVE ALREADY RECOMMENDED THEM TO ANOTHER FAMILY.

(ANOTHER COMPANY) CAME OUT TO LOOK, DETERMINED IT WAS SEEPAGE, AND GAVE US AN ESTIMATE OF SEVERAL THOUSAND DOLLARS. GAS CO. TOLD US WE HAD TO REPLACE BOILER VALVE, TURNED OFF GAS. I AM SURE THAT WHATEVER THE BILL IS WILL BE WORTH IT. NO NONSENSE AND SAVED US THOUSANDS WHICH (ANOTHER COMPANY) WOULD HAVE CHARGED US TO DO SOMETHING THAT WOULDN''T HAVE FIXED THE PROBLEMS. HE WAS THERE 2.5 HOURS, 8:30, NO BILL AS YET (ORAL ESTIMATE ONLY).