Fettes Love & Sieben Inc

IT'S NEVER FUN TO HAVE THIS KIND OF WORK DONE AND ESPECIALLY NOT WHEN THE PROBLEMS ARE LARGER THAN YOU THINK. THESE GUYS DID A GREAT JOB THOUGH, AND I FELT LIKE I COULD TRUST THEM.

JOHN, THE COORDINATOR, WAS VERY HELPFUL IN SCHEDULING THE CALL QUICKLY AND WITHIN MY SCHEDULE. CHUCK, THE PLUMBER, WAS VERY HELPFUL AND QUICK. HE CLEANED UP AFTER HE WAS FINISHED AND HE WAS VERY CONSIDERATE OF THE TIME I WAS PAYING HIM FOR. HE TOOK THE TIME TO EXPLAIN WHAT HE FOUND IN A QUICK AND PRECISE MANNER.

I LEFT A DETAILED VOICE MESSAGE AND NO ONE RETURNED MY CALL AT ALL.

THE PLUMBER WAS ON TIME, NEAT AND DID A FINE JOB IN A SMALL SPACE.

I LEFT A MESSAGE AND NO ONE EVER CALLED ME BACK. I CALLED THEM ONE MORE TIME AND AGAIN I RECEIVED A RETURN CALL. I ENDED UP CALLING ANOTHER COMPANY AND I WAS VERY IMPRESSED WITH THEIR RESPONSIVENESS AND PROFESSIONALISM. I GAVE THEM THE JOB.

THE WORK QUALITY WAS EXCELLENT, THE PROBLEM WAS THIS: I ASKED FOR AN ESTIMATE AND WAS TOLD BY THE SENIOR PLUMBER THAT "HE DIDN'T DO ESTIMATES". SO I ASKED HOW LONG THE JOB WOULD TAKE AND THE HOURLY RATE, I WAS TOLD 2 HOURS MAX. I ACCEPTED THAT 2 HOURS MAXIMUM FOR 1 PLUMBER AND $100 PER HOUR AS A MAX CONCEIVABLE HOURLY RATE, SO FIGURED A FEW HUNDRED DOLLARS INCLUDING PARTS WAS ACCEPTABLE, AND ALLOWED WORK TO PROCEED. PERHAPS MY MISTAKE. THE PLUMBER PROCEEDED TO CALL IN AN ASSISTANT, WORKED FOR FOUR HOURS, AND THE BILL WAS APPROXIMATELY $1000 FOR THE TWO OF THEM AND PARTS. REPEATED CONVERSATIONS WITH THE COMPANY AND I WAS ABLE TO GET THEM TO REMOVE THE ASSISTANT CHARGE (AT $80 PER HOUR). WORK QUALITY WAS FINE, LIKE I SAID, BUT I THINK THIS COMPANY IS TOO BIG AND USED TO CHARGING WHAT THEY WANT. I'VE NEVER HEARD OF A COMPANY THAT SAYS THEY PROVIDE ESTIMATES AND THEN DOESN'T WHEN ASKED. ALMOST SEEMS ILLEGAL? OVERALL IMPRESSION: GET ESTIMATE, BE PREPARED FOR EXPENSIVE JOB!

EXCELLENT SERVICE, HEATING GUY ARRIVED RIGHT ON TIME AND WAS VERY HELPFUL.

PLUMBER WAS ON TIME AND PERFORMED WORK WITHOUT ANY UNNECESSARY YAKKING. A LITTLE SURLY. 3 WEEKS LATER EVERYTHING IS STILL WORKING AS WELL AS WHEN HE FINISHED THE JOB.

WE AND OUR GENERAL CONTRACTOR LEFT SEVERAL VOICE MAIL MESSAGES AND NO ONE EVER RETURNED OUR CALLS.

SERVICE TECHNICIAN WAS AN HOUR LATE. HE DID CALL TO NOTIFY US, WHICH WAS NICE, BUT IT WAS AN INCONVENIENCE. WHEN HE ARRIVED HE WAS A LITTLE CRANKY, BUT DID QUICK HIGH QUALITY WORK.

MY PROBLEM WAS SOMETHING THEY COULDN'T HANDLE, BUT HE DID PUT AN OUTDOOR FAUCET ON FOR ME.

I CALLED FOR AN ESTIMATE ON A NEW GAS WATER HEATER TO BE INSTALLED, AS WELL AS A PROGRAMMABLE THERMOSTAT. A WOMAN TOLD ME SOMEONE WOULD CALL ME BACK THAT AFTERNOON. THE NEXT DAY, A GENTLEMAN CALLS AND SAYS THAT "MOSES" WILL BE CALLING ME WITH AN ESTIMATE LATER THAT DAY. A HALF-HOUR LATER, ANOTHER MAN CALLS AND SAYS HE JUST WANTED TO CHECK IN AND THAT HE'D HAVE PRICES FOR ME "TOMORROW". VERY DIFFICULT TO GET A QUOTE FROM THIS BUSINESS VS OTHERS. AGAIN, THE NEXT DAY, STILL ANOTHER MAN CALLS AND SAYS HE'S CONTACTING ME SINCE NO ONE ELSE HAS (GREAT INTERNAL COMMUNICATION AT FETTES). HE QUOTES ME $1,035 FOR A 50 GALLON TANK AND A 7-DAY PROGRAMMABLE THERMOSTAT. THIS QUOTE IS AT MINIMUM, $300 HIGHER THAN 3 OTHER BIDS FROM OTHER ANGIE'S LIST PLACES. I MENTIONED THIS, AND ASK WHY THE BIG DIFFERENCE (PARTS/OPTIONS/MODEL?). HE HAD NO IDEA, OTHER THAN TO OFFER "WE'RE A UNION SHOP". I APPRECIATED THE CALL WITH THE QUOTE, BUT I OPTED TO NOT USE THEM. BAD COMMUNICATION, FOLLOW-UP, AND PRICING.

THEY DID A GOOD JOB, BUT NOT REALLY PUNCTUAL. WHEN SCHEDULING THE APPOINTMENT, I HAD TO CALL THEM BACK SEVERAL TIMES TO GET A RESPONSE. THEN I SCHEDULED A DAY ON WHICH I WOULD BE THE FIRST STOP. I WANTED TO AVOID WAITING AT HOME ALL DAY. EVEN THOUGH I WAS THE FIRST STOP, THE PLUMBER WAS OVER 30 MINUTES LATE. THEY DID NOT BOTHER TO CALL TO TELL ME THAT THE PLUMBER WAS RUNNING LATE.

THEY NEVER SHOWED UP AT THE TIME THEY AGREED TO. LATER, THEY OFFERED TO RESCHEDULE, BUT I HAD ALREADY CONTACTED SOMEONE ELSE.

ROGER, WHO DID THE WORK, GAVE GOOD ADVICE ON SOME OTHER KEY WORK THAT I NEEDED TO DO IN CONJUNCTION WITH THESE PROJECTS, INCLUDING WORK THAT SAVED ME MONEY AND EXTRA WORK DOWN THE LINE. THIS EXTRA WORK INCLUDED UPGRADING WATER RISERS AND ALSO MOVING GAS LINES TO MORE CONVENIENT LOCATIONS. VERY HAPPY WITH THE OVERALL EXPERIENCE. I WOULD USE THEM AGAIN.

THE PLUMBER WAS ON TIME, DID A VERY GOOD JOB, AND WAS VERY CAREFUL TO CLEAN UP AFTER HE HAD THE DRAIN UNCLOGGED. THE PRICE SEEMED A LITTLE HIGH, BUT THE WORK WAS DONE WELL.

I HAVE WORKED WITH THIS COMPANY MANY TIMES AND ALWAYS HAD A GOOD EXPERIENCE. THIS TIME IT WAS A LITTLE HARD TO GET SOMEONE TO CALL ME BACK SO I COULD GET THE WORK SCHEDULED. THE PLUMBER THAT CAME OUT WAS NOT VERY NICE. I EXPLAINED WHAT NEEDED TO BE DONE AND I CAME BACK A COUPLE OF HOURS LATER AND HE HAD NOT DONE WHAT I ASKED HIM TO DO. HE DID FIX THE PROBLEM AND I WASN'T CHARGED FOR IT, HOWEVER, IT WASN'T THE BEST EXPERIENCE I'VE HAD WITH THIS COMPANY.

A GOOD PROFESSIONAL COMPANY TO WORK WITH, JUST BE SURE YOU ASK FOR AN ESTIMATE FOR REPAIR. THEY WERE A COMPANY I FEEL IS REPUTABLE, AND I WOULD GO BACK TO THEM.

WE CALLED ON A WEEKDAY MORNING AND WERE LUCKY THEY HAD A PLUMBER IN THE AREA. HE ARRIVED IN LESS THAN 2 HOURS AFTER WE CALLED. REP WAS PROMPT, COURTEOUS, AND CLEAN. ONLY COMPLAINT WAS THAT HE WAS NOT THE ESTIMATOR AND GAVE US ONLY A VERY ROUGH ESTIMATE OF WHAT WE WOULD BE BILLED FOR THE WORK. WHEN WE RECEIVED THE BILL, HOWEVER, THE CHARGE WAS ABOUT WHAT WE WERE EXPECTING FOR 1 1/2 HOURS WORTH OF WORK FROM A CHICAGO PLUMBER.

I CAME HOME FROM WORK TO FIND WATER COMING THROUGH THE BEDROOM CLOSET CEILING. I CALLED THE COMPANY AND GOT AN ANSWERING SERVICE AND THEN WAS TRANSFERRED TO SOMEONE ELSE WHO SAID SOMEONE WOULD CALL ME BACK SHORTLY. AFTER AN HOUR, WHEN NO ONE HAD CALLED BACK, I CALLED THEM. ANOTHER PERSON ANSWERED THE PHONE. SHE SAID MY CALL HAD BEEN MARKED 'HOLD FOR MORNING.' WHEN I SAID THAT SOMEONE HAD PREVIOUSLY PROMISED TO CALL ME BACK THAT EVENING SHE SAID THAT THEY ONLY HAVE EMERGENCY SERVICE FOR A SELECT GROUP OF CLIENTS. I FEEL THAT THEY SHOULD HAVE MADE IT CLEAR ON MY FIRST CALL THAT THEY WOULDN'T BE ABLE TO CALL ME BACK THAT EVENING, SO I WOULDN'T HAVE HAD TO WAIT AN HOUR BEFORE TRYING TO CONTACT ANOTHER PLUMBER.

I WAS EXTREMELY IMPRESSED WITH THIS COMPANY, AS I HAVE NOT HAD GOOD EXPERIENCES WITH PLUMBERS IN THE PAST. JOHN WAS VERY EASY TO TALK TO ON THE PHONE - HE EVEN CALLED TO ASK ME IF WE WANTED THEM TO COME A DAY SOONER DUE TO A CANCELLATION. JOE, THE MAN WHO DID THE WORK, WAS KNOWLEDGEABLE AND DID THE JOB WITH NO FUSS AND WITH NO TIME WASTED. I WILL USE THIS COMPANY AGAIN, NO DOUBT.

I CALLED THEM THREE TIMES AND THEY NEVER CALLED ME BACK.

THEY WERE KIND OF SLOW AND YOU KNEW THAT THEY WERE GETTING PAID BY THE HOUR. IT TOOK SEVERAL TRIPS TO TAKE CARE OF THE PROBLEM. THEY ALSO CUT A LINE TO THE AIR CONDITIONING SYSTEM.

THEY DID NOT ARRIVE AT SCHEDULED TIME FOR THE ESTIMATE AND WOULD NOT RETURN. OVERALL, THE COMPANY IS VERY UNPROFESSIONAL AND I WOULD NOT USE THEM OR RECOMMEND THEM.

SERVICE TECH CAME BY TO MEASURE, ETC, BUT THE ESTIMATE WAS NEVER SENT OR COMMUNICATED TO US.