Fettes Love & Sieben Inc

THEY NEVER RETURNED MY PHONE CALLS!

THE PLUMBER WAS EARLY ON BOTH SERVICE DATES! HOW OFTEN DOES THAT HAPPEN. THE PLUMBER QUICKLY DIAGNOSED THE PROBLEMS WITH EACH TOILET AND WAS COMPLETED WITHIN AN HOUR. JOHN THE SERVICE MANAGER/DISPATCHER WAS VERY POLITE AND ACCOMMODATING DURING THE SCHEDULING PHASE. I WOULD DEFINITELY RECOMMEND THEIR SERVICES TO OTHERS.

NEVER RESPONDED. SURPRISED FOR WHAT WAS SHOWN AS WELL RATED COMPANY BY THE LIST, REQUEST MADE ON 8/19, 8/22 AND 8/23. FIRST WAS TALKING TO RECEPTIONIST, SECOND WERE LEFT AS VOICE MAIL WITH JOHN MOSSES.

THIS WAS THE BEST EXPERIENCE THAT I HAVE EVER HAD WITH A CONTRACTOR. BOB WAS ON TIME AND GOT THE WORK DONE IN A TIMELY MANNER. HE ALSO EXPLAINED EVERYTHING THOROUGHLY, THAT HE DID. I FELT THAT THE PRICE WAS REASONABLE AND WILL DEFINITELY USE THIS COMPANY AGAIN.

I HAD THESE GUYS COME OUT & CLEAR OUT A CLOGGED PIPE. THIS PIPE IS UNDERGROUND & HAD BEEN GIVING ME TROUBLE FOR THE LAST FEW YEARS. I HAD MY LOCAL GUYS COME OUT & ROUTE IT OUT A COUPLE OF TIMES, BUT THE LEAK ALWAYS CAME BACK. ONE THING THE LOCAL GUYS WERE ALWAYS HESITANT TO DO WAS OPEN A DAUNTING-LOOKING ELBOW CAP. WITHIN 30 MINUTES OF ARRIVING, PAUL FROM FETTES-LOVE & SIEBEN HAD IT OPEN AND WE WERE STARING AT A PIPE FULL OF MUD AND GREASE. PAUL WAS KNOWLEDGEABLE & FRIENDLY. I'LL DEFINITELY CALL THESE GUYS AGAIN.

WHEN WE FLUSHED THE TOILETS, WE WOULD HEAR NOISE IN THE SINKS. THE VENT LEADING TO THE ROOF ENDED UP BEING CLOGGED SO THEY RIDDED IT. BUT THEN THE BATHTUB DRAIN WAS CLOGGED AND THEY CAME BACK TO FIX THAT. IT TOOK THEM A LONG TIME TO DO IT, BUT I WASN'T CHARGED MORE THAN THE ORIGINAL ESTIMATE. ALL WORKS GREAT NOW.

VERY PLEASED THAT THEY WERE ABLE TO COME OUT AT SHORT NOTICE. USEFUL IN INDICATING POTENTIAL LOCATIONS WHERE LEAKS WERE OCCURRING IN THE DRAINAGE LINES. TOLD ON THE PHONE THAT I WAS ELIGIBLE FOR A LABOR DISCOUNT DUE TO MY MEMBERSHIP WITH ANGIE'S LIST. DISAPPOINTED THAT THE INVOICE I RECEIVED DID NOT DETAIL THIS DISCOUNT, SO I DON'T KNOW IF I RECEIVED A DISCOUNT OR NOT. THE PLUMBER SHOULD HAVE CHECKED THE FIRST FLOOR BATHROOM AND TUB BEFORE LEAVING AS THEY SHARE SOME PLUMBING LINES. MY 1ST FLOOR SINK STILL DRAINS SLOWLY.

I SPOKE WITH AL ON THE PHONE WHO IS 100% KNOWLEDGEABLE IN PLUMBING. AL SENT SOMEONE TO ME IN ELGIN WITHIN ONE HOUR OF MY PHONE CALL. WITHIN 2 HOURS THE WORK WAS COMPLETED. THE PRESIDENT OF THE COMPANY ONLY WANTS TO USE FETTES, LOVE, AND SIEBEN FOR ALL OF OUR FUTURE PLUMBING NEEDS. I CAN'T BELIEVE THE RESULTS AND THE COST WAS WELL WORTH IT. AL AND ROGER THANKS FOR ALL YOUR HELP.

RECEIVED ANGIE'S LIST DISCOUNT; THOROUGH, ON-TIME, FAIR AND DID THE JOB RIGHT THE FIRST TIME.

THIS WAS THE MOST POSITIVE EXPERIENCE I'VE HAD WITH ANY CONTRACTOR. THEY WERE VERY HELPFUL, POLITE AND WORKED QUICKLY. I COULDN'T HAVE BEEN MORE PLEASED.

GREAT. EVERY OTHER PLUMBER ON THE LIST WAS GOING TO MAKE ME WAIT SEVERAL DAYS OR MORE. JOHN SENT SOMEONE OVER RIGHT AWAY. HE WAS NICE, PROFESSIONAL AND FIXED THE PROBLEM IN A JIFFY.

THEY DON'T DEMAND PAYMENT UP-FRONT, THEY INVOICE WHICH I THOUGHT WAS GREAT. THEY DID AN EXCELLENT JOB. THEY OFFER AN ANGIE'S LIST DISCOUNT, THEY TOLD ME I DIDN'T NEED TO PROVIDE THE COUPON, ALL I HAD TO DO WAS TELL THEM I AM AN ANGIE'S LIST MEMBER, AND THEY GAVE ME THE DISCOUNT. THEY SEEM VERY HONEST AND HAD MY BEST INTEREST IN MIND. THEY DID THE WORK QUICKLY AND EFFICIENTLY. I AM JUST SO PLEASED WITH THE SERVICE THIS COMPANY PROVIDED.

I CALLED DUE TO OUR KITCHEN DRAIN CLOGGING UP. HOWEVER, WHEN I PRESENTED THE TOILET THAT WOULDN'T STOP RUNNING, HE ALSO ATTENDED TO THAT. I THEN ASKED ABOUT THE DRAINS IN OUR BATHTUBS THAT THE STOPPERS ARE BOTH BROKEN IN. HE SAID HE COULD CHARGE ME A LOT OF MONEY TO REPLACE THE BROKEN MECHANISM, BUT A $1.99 PLASTIC STOPPER WOULD WORK JUST AS WELL. HE WAS ON TIME, COURTEOUS, CLEAN, AND I FEEL I GOT MORE THAN MY MONEY'S WORTH. AND, THEY CAME THE SAME DAY I CALLED.

THE PLUMBER WAS EXTREMELY PROFESSIONAL AND ON-TIME. HE DID A GREAT JOB FIXING THE TOILET, SAVING ME MONEY BY NOT HAVING TO REPLACE IT, WHICH I THOUGHT I WOULD HAVE TO DO. HE ALSO HELPED ME INSTALL A WATER FILTER FOR MY FAUCET.

ROGER THE PLUMBER WAS VERY PROFESSIONAL. HE MADE IT A POINT TO REPAIR MY OLD TOILET INSTEAD OF REPLACING IT, BECAUSE IT IS A VERY GOOD TOILET AND CHEAPER TO FIX THAN REPLACE. HE ALSO WAS WILLING TO FIX THE SHOWER KNOB, ALTHOUGH THAT WAS NOT THE REASON FOR THE VISIT. HE ALSO NOTICED WATER ON MY LAUNDRY ROOM FLOOR, AND OFFERED TO UNCLOG THE HUMIDIFIER HOSE THAT WAS CAUSING THE WATER, SHOWING ME HOW TO DO IT MYSELF IN THE FUTURE. JOHN, THE OWNER, WAS VERY NICE, AND PROVIDED AN ESTIMATE AHEAD OF TIME, AND WAS WILLING TO SEND SOMEONE OUT IN A REASONABLE TIME FRAME. I WAS VERY PLEASED WITH THE SERVICE AND THE FINAL COST.

I REQUESTED A QUOTATION BY EMAIL ON A SUNDAY, AND RECEIVED A RESPONSE THE NEXT DAY. THE RESPONDENT, JOHN MOSES, WAS POLITE, AND WAS ABLE TO SCHEDULE COMPLETION OF THE WORK IN THE SAME WEEK. THE PLUMBER WHO PERFORMED THE WORK WAS COURTEOUS, AND COMPLETED THE JOB PROMPTLY.

TALKED TO RECEPTIONIST WHO DIDN'T SEEM TO KNOW WHAT SHE WAS DOING. THEN TALKED TO ANOTHER PERSON AND LEFT MESSAGE FOR THEIR ESTIMATE PERSON. THEY NEVER RETURNED THE CALL.

WHEN YOU CALL FOR A REPAIR, JOHN MOSES WILL SCHEDULE YOUR CALL. HE IS COURTEOUS AND WILL GLADLY ANSWER YOUR QUESTIONS. MARK HAS BEEN TO MY HOME REPEATEDLY. HE IS CLEAN, NICE, WORKS EFFICIENTLY, AND KNOWS WHAT HE'S DOING. HE WILL ALSO ANSWER ANY QUESTIONS. I RECENTLY CALLED ON A FRIDAY AM FOR A FRIDAY PM APPOINTMENT. JOHN WAS ABLE TO SCHEDULE ME AND CALLED TO CONFIRM THE TIME SEVERAL HOURS LATER. I LIKE THESE FOLKS. THEY DO WHAT YOU PAY THEM TO DO, AND EVEN A BIT MORE. IT'S NICE TO GET WHAT YOU PAY FOR. I LISTED PRICE AS AN ''B'', BECAUSE I'VE HAD LIMITED EXPERIENCE WITH PLUMBERS IN RECENT YEARS. THE COST OF MY REPAIRS RANGED APPROXIMATELY BETWEEN $100-$300. I'D RECOMMEND THESE FOLKS ANYTIME AND PLAN TO USE THEM AGAIN, IF NEED BE.

ON EVERY OCCASION, THEY ARE ON TIME, PROFESSIONAL, VERY POLITE. IF A TIME SLOT OPENS THEY WILL CALL TO COMPLETE THE JOB EARLIER. WHEN YOU CALL FOR A REPAIR, JOHN MOSES WILL SCHEDULE YOUR CALL. HE IS COURTEOUS AND WILL GLADLY ANSWER YOUR QUESTIONS. MARK HAS BEEN TO MY HOME REPEATEDLY. HE IS CLEAN, NICE, WORKS EFFICIENTLY, AND KNOWS WHAT HE'S DOING. HE WILL ALSO ANSWER ANY QUESTIONS. I RECENTLY CALLED ON A FRIDAY AM FOR A FRIDAY PM APPOINTMENT. JOHN WAS ABLE TO SCHEDULE ME AND CALLED TO CONFIRM THE TIME SEVERAL HOURS LATER. I LIKE THESE FOLKS. THEY DO WHAT YOU PAY THEM TO DO, AND EVEN A BIT MORE. IT'S NICE TO GET WHAT YOU PAY FOR. I LISTED PRICE AS AN ''B'', BECAUSE I'VE HAD LIMITED EXPERIENCE WITH PLUMBERS IN RECENT YEARS. THE COST OF MY REPAIRS RANGED APPROXIMATELY BETWEEN $100-$300. I'D RECOMMEND THESE FOLKS ANYTIME AND PLAN TO USE THEM AGAIN, IF NEED BE.

A COMPETITOR HAD GIVEN ME AN ESTIMATE OF $750 PER RADIATOR (!!!) TO REPLACE THE VALVES. MIKE FROM FETTES SAID THAT EACH RADIATOR WOULD TAKE ABOUT 1 HOUR TO FIX. BASED ON $90 PER HOUR AND $50 A VALVE, I WAS RELIEVED THE JOB WOULD BE SO MUCH CHEAPER THAN THE OTHER PLACE (ABOUT $700 FOR ALL FOUR). MARK ARRIVED ON TIME AND SPENT 4.5 HOURS REPLACING THE VALVES. BUT WHEN THE BILL ARRIVED, I WAS CHARGED FOR 6 HOURS. I TALKED TO MIKE, WHO SAID, ''WELL, YOU HAVE TO GIVE HIM AT LEAST A HALF HOUR TO GET TO HIS NEXT JOB,'' BUT PROVIDED NO OTHER EXPLANATION FOR THE INFLATED TIME. HE BACKED DOWN AND SENT ME A NEW BILL REFLECTING THE RIGHT AMOUNT. ONE OF MY RADIATORS DEVELOPED A CRACK IMMEDIATELY AFTER THE VALVE WAS REPLACED. I ENDED UP SPLITTING THE COST OF A NEW RADIATOR WITH FETTES, BUT WONDER IF I SHOULD HAVE INSISTED THAT THEY BEAR THE FULL COST OF REPLACING IT. I'M GIVING THEM A D FOR PROFESSIONALISM BECAUSE THE LEAST A COMPANY SHOULD DO IS BILL CORRECTLY. I'D THINK TWICE ABOUT USING THEM AGAI

EXCELLENT EXPERIENCE. JOHN MOSES RESPONDED FAIRLY QUICKLY TO MY PHONE CALL AND SENT SOMEONE OUT WITHIN A FEW HOURS TO TAKE CARE OF THE PROBLEM. THE PRICE WAS REASONABLE AND THE JOB WELL DONE.

T AND J WATER HEATERS WERE GREAT, ON TIME AND REASONABLY PRICED ESPECIALLY SINCE I THOUGHT I WOULD HAVE TO REPLACE THE WATER HEATER, THE GUY SAID IT WAS IN GOOD SHAPE JUST NEEDED SOME MAINTENANCE AND CLEANING OF EXHAUST VALVE, VERY HELPFUL AND TRUSTWORTHY.

HE DID THE JOB WELL AND OFFERED SOME ADVICE ON THE OVERALL DESIGN OF THE DRAINAGE SYSTEM. ARRIVED A LITTLE LATER THAN I EXPECTED, HOWEVER, AND THE OVERALL COST SEEMED HIGH.

PLUMBER SHOWED UP LATE, BUT HE WAS VERY PROFESSIONAL, POLITE SEEMED QUITE KNOWLEDGABLE TELLING ME WHAT THE PROBLEM WAS AND THE TYPE OF WORK HE PERFORMED TO FIX IT. I THINK HE DID A VERY GOOD JOB.

I WAS VERY PLEASED WITH THE OVERALL EXPERIENCE THOUGH IT WAS BRIEF. FETTES-LOVE & SIEBEN SEEMED VERY KNOWLEDGEABLE AND HELPFUL.