Faithful Fences

They installed a steel fence for us a few years ago. We were happy with the workmanship. When one of the gates started sticking, I contacted Bobby for a service call. When I've spoken with him, he promises to call back yet never does. When I've e-mailed him via Angies List, there is never a response. He's succeeded at turning a satisfied customer into a really bad reference.

They were pretty terrible, and it took them over a month to get the job done. They initially sent some people who didn?t speak English. They didn?t do an estimate and kept upping the price. We ended up having to use our own lock. They were supposed to provide us with a lock, but they didn?t. After a month of trying to get them to come out, they sent a guy to do the work and it was at the end of the afternoon. The guy wouldn?t have been able to go back to the headquarters to get the lock that they had put out. They wouldn?t have been able to do the work done that way. I was tired of doing all the waiting for them. I volunteered to drive myself to the headquarters to pick up the lock, and I did. It took a long time. I repeatedly asked them if it was the right lock, and it looked very cheap. I took it to a hardware shop to get it keyed because they don?t key things. The people at the hardware shop told me that the lock was of a lesser quality and that it might work for me. I went ahead and bought a different lock at the hardware store. Overall, I had a bad experience with Faithful Fences. The organization is not run well. They put wire mesh on the front gate and painted it. I had to personally spend a day after they installed it grinding off the rust it had accumulated after only a few days and painting it.

The fence looks fine and it is still up. They cleaned up after themselves. The price was similar to what we expected.

They came put in the fence which was fine. They installed the wrong hinges and never put the right ones in.

They did a good job. They were super professional, thorough and gave us a very accurate estimate. The person that came out was the best and he came out and gave us all the details and informed us that it was a family business. He was professional, responsive and good. The price was a little on the higher side, but for the quality of work it was good.

They sent someone out to do an estimate, but never followed up - even after I called 3 times. Don't waste your time with these guys, they apparently don't care about actual business.

I was very happy with the workers from Faithful Fences. They came out and fixed my fence and did a very good job. Their workmanship was okay and sturdy. Their pricing was reasonable. They only took an hour to do the job. They were very nice and personable.

They did decent work. It took them 2 hours to complete the job. Their price was lower than other companies I looked into. They showed up when they said they would and the gate seems to be working fine.

I scheduled two different appointments with them to provide an estimate for a new fence. They called one hour before the first appointment to re-schedule. No explanation was given. No one arrived for the second appointment. After waiting two hours we called to find out where the agent was and there was no answer. Messages were left at both numbers listed and no call has ever been returned. Do not bother with this complany. They clearly are not reliable nor intersted in your work.

They did an excellent job. They did the best they could during the weather problem so the job took a little while to finish. I think the price was justified for the work and job they did.

Called and set up an appointment for an estimate. They never showed or called. I called them and they said they called and left a message that they would not be able to make the appointment. I asked what phone number they called and they could not answer the question at first. Then they said the number I was calling from. A bold face lie! I was calling them from my cell phone and my wife had set up the appointment from the house phone and I heard her provide that number. I rescheduled the appointment and they called to say they could not make it until 3 hours past the scheduled time. I could not accomodate them so we cancelled. A month goes by and I have time once more. I call to schedule an appoinment and suddenly they do not come to my area. End of story. What a disappointment from a highly rated company on Angies list.

The initial phone call to Alex, the owner, was fine. The fellow who came out for an estimate was late, but he apologized. His estimate was fairly simple. We agreed on the price, with half paid before and half after completion. The start date was changed 3 times and it cost me a few day's off work for nothing. Once the start day arrived, the 9am start time came and went. After 2 more phone calls to Alex, the 2 man crew arrived. (Alex made up an excuse that they bought the "wrong concrete". The guys worked diligently and got half the job done in one day and removed the old fence. From that point on, I dealt with the workers, not Alex. They came back the next day, finished the job, cleaned up and that was it. Good work, good workers, good materials, but bad management.

They met with me on 4/28/2008 and I received the estimate on May 1st. I had asked for an estimate for replacing the current fence with either chain link or a cedar fence. They only sent me an estimate for the chain link fence. I called two more times to see if I could get an estimate for the cedar fence, but I never received any follow up. In the meantime I found another company that provided me with both estimates, better prices, and better follow up.

Based on reviews on Angie's List, called to arrange an estimate for a new fence. Overall communication was fair, at best. The person was about 45 mins late and I had to make the call to determine when the person was expected to arrive. The person who did the inspection said that the company would call me to discuss the style and determine the price. After 3-4 days without a call, I finally made a call - and got their voicemail. I received a call back a day or so later, and we finally made contact to confirm the details. The final price was nearly twice that of that of two other companies that I called.

I called Faithful Fences and left a message to request an estimate for fence work. It took several days for a call back. We scheduled a date for the estimate. No one came; no phone calls. Very disappointed.

I requested an estimate from several companies. For most companies this was a small job. After talking to 6 firms, I was able to only get 2 estimates. Faitfhful Fence's quote was almost 1/2 the price from the other company. After a few more follow-up questions (Alex was incredibly responsive on the phone and through e-mail), we hired Faithful Fence. I applied for the permit and they started work the same day the permit was approved. After the village inspected the depth of the post holes, work was completed the following day. They took away the old section of fencing and the dirt piles. Additionally there's a shrub that is close to the fence and they worked around that as well. They matched my existing fence . It was a very professional job. I would recommend them and hire them again.

Given the custom details of the fencing project - it went well. As the client (with Interior Design/Architecture background), I was looking for a very complimentary interpretation of the new custom fence. It was significantly more detailed that a more typical wrought iron fence. After several conversations, drawings and color samples of the custom paint, the result was a wonderful fence to compliment my property. Faithful Fences was able to work with me to achieve what I envisioned.

Apart from a couple of weather delays, the project was flawless. I also had them estimate future work for us. We will use them again.

Overall, it went well. The cost compared favorably to other estimates. The estimate was honored to the dime. Changes we asked for as the work progressed were added at reasonable cost. The wood was as good as wood gets these days. The fence was hand-assembled. The work was good and completed in a timely fashion. Glitches that did come up were addressed. The workers corrected mistakes we pointed out to the owner. Our one problem was that when we called about some warping of the wood on the gates months later, our call was not returned. The warping resolved on its own, but it was irksome not to get that callback.

Company does good work. Owner, Jim, came out and gave an in-person estimate. However, the back office help is not that great. It took forever to get a call back to schedule the work. The person who answers the phone at the office is not very friendly or easy to understand.

The owner came to survey the yard for the job. He was excellent, On time, Very polite and helpful. However, the work did not start on time and we waited for 3 plus weeks for them to get to us. They never called during that time. We did the follow up. When the guys came to do the fence, they damaged the drain spouts. Rather than owning up to what they did, the workers denied it. When the company was notified, they dragged their feet regarding addressing the situation. The company did not do anything to address the situation until I contacted them and stated that I would not pay the balance until the drain spouts were fixed. The company and workers never owned up to what they did. Workers came to fix the drain spouts however, they would not leave until I called and paid the balance on the account. One worker went so far as to ask that I make the phone call in his presence on his cell phone so he could verify that I paid. THIS WAS UNCALLED FOR! The account was paid in full at the end of that business day. HOWEVER, because of the problems with the property damage and the strong arm tactics for payment that was not delinquent, I DO NOT RECOMMEND THIS COMPANY.

They did an excellent job. The two workman that came out did it in two sections. They were able to put up the new fence all in one day, which left my yard protected. These gentleman were incredibly professional. They knew what they were doing and they were really a great team. I was very pleased with the work they did.

Contacted Faithful for estimate when rear fence needed replacement. They also provided estimates for individual units although most chose not to do the work at this time. An appointment was made and they were prompt, thorough and professional.

I was a little upset because part of the fence they installed separated us from our neighbors yard. The neighbors yard was a mess and I wanted to clean up the yard some before they did the installation. They were suppose to call first and didn't. I was upset with them and complained verbally to the workers. I did apologize as I felt later that I was complaining to the wrong person and felt bad about that. These guys really did do a good job and were very nice.

The quality was very good and so were the workers. They came back to fix something that I didn't like. I would use them again and recommend them to others.