Empire Today - Chicago

.

Perfectly fine!

unknown

unknown

unknown

unknown

unknown

.

unknown

.

unknown

unknown

unknown

unknown

unknown

unknown

I DID NOT HAVE THEM DO THE WORK, AS THE SAMPLES THEY HAD WERE NOT SUITABLE. (THEY WERE VERY PLAIN AND NOT TERRIBLY WELL-PRICED.)

EMPIRE DELIVERED THE CARPET I ORDERED WHEN THEY PROMISED. I WOULD HIRE THEM AGAIN IF I WERE IN A HURRY. HOWEVER, I WASN'T SURE THAT THE QUALITY OF CARPET AND PAD WERE AS GOOD AS WHAT I WOULD HAVE PURCHASED FROM THE CARPET STORES I VISITED. THE SALESMAN WAS SO NICE, I BELIEVE I LET MYSELF BE TALKED INTO A DECISION FOR WHICH I DID NOT HAVE ALL THE INFORMATION I WOULD HAVE LIKED. I WAS ONLY SHOWN THREE SAMPLES OF CARPET, AND I WAS NOT TOLD ANYTHING ABOUT THE WAY IT WAS MADE. THE CARPET LAYERS WORKED HARD, BUT THEY LEFT A MESS IN THE BATHROOM AND BENT ONE OF MY INTERIOR DOORS, RUINING A NEW PAINT JOB. BY THE TIME THEY WERE FINISHED, THE ONLY ENGLISH-SPEAKING MEMBER OF THE CREW HAD LEFT. SINCE I WAS UNCOMFORTABLE DISCUSSING MY CONCERNS IN SPANISH, I DID NOT MENTION ONE SEAM THAT WASN'T EXACTLY TO MY LIKING. ALTHOUGH THEY ADVERTISED 50% OFF, THEIR PRICE WAS 50% HIGHER THAN CARPET STORES UNTIL I SAID I WOULDN'T BUY IT. THEN THE PRICE CAME DOWN $500.

THEY WERE LATE FOR EVERY APPOINTMENT (PROBLEMS BETWEEN THEIR OFFICE AND FIELD REPRESENTATIVES) AND DIDN'T SHOW UP AT ALL FOR ONE. THE PRICE QUOTED WAS EXCESSIVE. WHEN I TOLD HIM NO THANKS HE ASKED IF HAD A SAM'S CLUB CARD. I DID. WHEN I SHOWED IT TO HIM HE REDUCED THE QUOTED PRICE BY ABOUT HALF. IT WAS A VERY FRUSTRATING EXPERIENCE AND I WOULD NOT DEAL WITH THEM AGAIN.

ON 1/19/04 CARPET WAS INSTALLED. CARPET WAS LIGHTER THAN I HAD RECALLED AND DID NOT MATCH AREA RUGS LIKE THE SAMPLE HAD. I ASKED THE REP TO BRING OUT SAMPLE BOOK AND COMPARE TO WHAT HAD BEEN INSTALLED. I HAVE CALLED 6 TIMES AND HAVE BEEN GIVEN THE RUN AROUND. INSTALLERS WERE FINE AND CUSTOMER SERVICE IS SYMPATHETIC, BUT I DO NOT HAVE WHAT WE ORDERED. I AM NOW CALLING MASTERCARD. I WILL ASK THEY HOLD UP EMPIRE'S PAYMENT and HELP WITH MY DISPUTE. GLAD I DID NOT TAKE ADVANTAGE OF EMPIRE'S CREDIT OFFER!

THE COMPANY DOESN'T PROVIDE EXACT INSTALLATION TIMES, WHICH WAS UNDERSTOOD. THE INSTALLERS CAME ON SCHEDULED DAY, BUT DIDN'T BRING ENOUGH CARPET TO FINISH JOB. THEY CAME IN THE AFTERNOON OF DAY 2 TO FINISH JOB, BUT THE CARPET WAS OBVIOUSLY FROM A DIFFERENT DYE-LOT AND DIDN'T MATCH. THE INSTALLER SAID TO JUST CALL THE OFFICE AND COMPLAIN. I CALLED TO COMPLAIN, BUT CUSTOMER SERVICE SAID THAT AN 'INSPECTOR' HAD TO COME VERIFY THAT THE CARPET DIDN'T MATCH. DAY 3, THE INSPECTOR CAME AND, SURE ENOUGH, AGREED WITH THE PREVIOUS INSTALLER, AND ME IN THAT THE CARPET DIDN'T MATCH. INSPECTOR SAID INSTALLERS WOULD RETURN DAY 4, 'FIRST THING IN THE MORNING.' DAY 4 IS TODAY, 2/12/04, AND WHEN THEY DIDN'T SHOW UP 'FIRST THING,' I CALLED AND DISCOVERED WE WERE 2ND ON THE LIST: 'BEFORE 5:00PM.' MY WIFE COULDN'T STAY HOME ALL DAY (AS SHE HAD ON DAY 1 AND 3, AND I HAD ON DAY 2), SO WE RESCHEDULED FOR SATURDAY 2/14/04, 'FIRST JOB.' DESPITE REQUESTS, I WASN'T ALLOWED TO SPEAK WITH A SUPERVISOR.

EMPIRE SOLD, DELIVERED, AND INSTALLED OUR CARPET IN A MATTER OF 72 HOURS. WE ARE VERY HAPPY WITH THE QUALITY OF THE PLUSH CARPET. THE INSTALLATION WAS GOOD.

WE ARE VERY PLEASED WITH THIS COMPANY. A SALESPERSON CAME TO OUR HOUSE WITHIN 24 HR. OF MY PHONE CALL. THE SELECTION OF CARPETS IS GOOD, AND PRICED COMPETITIVELY. THE INSTALLERS ARRIVED ON TIME, AND FINISHED THE JOB IS LESS TIME THAN WAS EXPECTED. I WOULD CERTAINLY USE EMPIRE AGAIN.

THEY WERE REASONABLE. THEIR SALES PEOPLE ARE NOT PUSHY.

I LIKED THEIR CARPET SELECTION. WE HAD AN UNEVEN FLOOR AND THEY DIDN'T DO THE PADDING PERFECTLY. THEY WERE FAST AND EASY TO WORK WITH.