Dunning Electrical Services

Here's my experience... I contacted this company at end of June / early July to have work done. I was put in touch with Al. It was nearly the end of July before we were given a written-estimate. This estimate was for roughly $1200. We sent a more detailed explanation of what we wanted. The estimate increased to $2800. Ok. Al rarely returned calls within the time he promised and never a phone call. He's difficult to get a hold of. He's frequently on lunch or in a meeting. The office staff aren't really interested in listening to the problem to make sure you're put into touch with someone who can help with your problem either. Finally we receive a written estimate and agreed to the price. We scheduled the work time and drove in from out of state to be present when the work is done. Al promises on Wednesday to call Thursday with an appointment time for Friday. No communication from Al. Friday morning, I called Al again because that's what I do now. He's still trying for a Friday appointment, but we call when he is certain. No call. Two guys show up - unannounced - to take pictures and leave. The appointment was not to do work it was to see what was needed to do the job. This had not been explained to me. I was not happy and communicated that I felt that I was getting the run around. I communicated my feelings to the workers while they were in the condo. After the workers leave and the job has not yet started, I call Dunning. Adam answers the phone. Adam seems to think that this is entirely my fault from the outset. Adam promises to forward my concerns to the owner. I explained that I wanted the call back by 3 PM or I am moving to another company. I get a call back before 3 PM. It's both Al and Adam. The owner is not part of this. He had other things to do. They explain to me that the misunderstanding was basically my fault because they are doing business like they always have. Additionally, they informed me that their workers felt threatened while in my unit and that the situation has been reported to the condo association office. Adam was very clear that I was reported to the association office because I planned to talk to other residents in the building about my experience with them. Adam then went on to informed me that they would "do me the service" of doing the job. Lucky me. I've moved to another company. Scott Elliott Remodeling - good guy, reliable, easy to work with: Scott Elliott

Great job. Fair estimate and they did everything as needed

The electrician was very good. Came late because of parking problems. Great job replacing the light fixtures. Couldn't solve my problem with the size of my existing circuit breaker box. Seems to be a standard size. He was able to finish and cover the over the sink kitchen outlet. Still need to replace one piece of the cover. Julian was here twice and was a pleasure to work with.

This was an emergency because mom's oxygen machine is on the circuit that would not reset because of a faulty outlet. Came out within two hours even though all electricians were on a different job at the time. Appreciated greatly. Calls to others went unanswered. Thank you Dunning Electric and Jeremy.

unknown

unknown

unknown

They were very responsive, and technologically savvy (I was able to email pictures, because my electrical knowledge is as bad as my plumbing knowledge). The tech they sent out explained everything, he had to come back the next day and get some more equipment for installation. I asked him for a ballpark estimate and he was pretty right on.

Initially called on Christmas Eve day and they were unable to come out. No surprise and they seemed to really try to get an electrician out. When I called back to reschedule they remembered me and were helpful. Ended up bringing someone out the same day and did the repair for less than we initially estimated. I recommend Dunning.

It was slightly difficult to talk to someone to get an estimate and on their schedule, but once I did, everything went fine. When I initially called, the dispatcher was not in so I had to wait for a call back, which took several hours. The person that called me back was able to schedule the appointment for several days later, but could not give a good window for the appointment (e.g., late morning was the most specific they would be). The electrician arrived at 11:45 a.m., which still counts as late morning, I suppose. He evaluated the situation and completed the work in less than 30 minutes. The electrician was friendly and professional.

I HAVE USED THEM FOR A WHILE AND THINK THE PRICES ARE REASONABLE.

ELECTRICIAN WAS NOT VERY PROFESSIONAL (YES, YOU DO GET TO HEAR HIS WHOLE LIFE STORY WHILE YOU PAY HIM BY THE HOUR), BUT THE QUALITY OF THE WORK WAS REASONABLE. THE PRICE WAS HIGH FOR THE TYPE OF WORK DONE.

RAY CAME AND MADE AN ESTIMATE WHICH SOUNDED NICE. THE DAY OF SERVICE THEY CALLED ME TO TELL ME THERE WAS A CHANGE OF PLANS BECAUSE OF AN EMERGENCY. THEY WOULD COME SEVERAL HOURS LATER. BEFORE THE NEW AGREED TIME ONE OF THE ELECTRICIANS CALLED ME DEMANDING WHERE I WAS SINCE HE WAS ALREADY WAITING FOR ME AT THE PLACE. THIS ELECTRICIAN DID NOT KNOW WHAT HE HAD TO DO. IN THE PROCESS OF INSTALLING THE LINE FOR THE DRYER HE MANAGED TO LEAVE A COUPLE OF BIG HOLES IN THE DRYWALL (COMPLETELY UNNECESSARY) WHICH I LATER HAD TO PATCH. HE ALSO MANAGED TO STAIN ANOTHER WALL ENOUGH THAT I HAD TO REPAINT IT. ON TOP OF THIS HE ALSO HAD TO GO FOR MORE MATERIALS BY CAR AND TOOK ABOUT 45 MINUTES, WHEN IT'S ONLY 10 WALKING. HE HAD TIME FOR A LONG SMALL TALK (I NOW KNOW HIS LIFE STORY) AND YET WHEN I ASKED HIM TO REMOVE HIS EXTRA TIME FROM THE BILL HE WAS ADAMANT ABOUT NOT DOING IT. AND THAT WAS WITHOUT SPENDING ANY TIME CLEANING WHICH I DID AFTER HE LEFT.

I WILL HIRE THEM TO DO THE WORK.