DUDLEY CHAPPELL

Dudley was very talkative initially and seemed nice enough. As far as the sign; he did some research but was unable to figure it out. He charged us $125 for his time. After that we received our new security system, he attempted to install on a Sunday and couldn't get the camera to work. (I had gotten it to work the day before and the date after he left). He called the Help desk but it was closed so he said he'd come back on Monday. I received a text on Monday stating he would not be in, he'd have to reschedule. A few days later I received another text stating he'd left town and would return after Monday. Today's text asked whether or not I had contacted the help desk? I responded, no, I thought that was your job. He responded that he'd have to charge a consulting fee if he had to call the help desk to figure out how to install the system. I thought that was pretty ridiculous, it seems like, as a computer person, he should be able to read the directions and install the system. If we've hired him to install the system, shouldn't he call the help desk to figure it out? It doesn't make sense for me to call as I'd have to relay everything between the two parties I don't speak code. I didn't think that made sense to pay him for that since the Help Desk service was free, I responded to him, and quot;That's okay, I'll take care of itand quot;. He was working on an old laptop of mine, before he left he told me that it needed to be trashed. So within the same message, I also told him not to worry about that, the laptop had been replaced. Then I went on to text that he should and quot;focus on the sign when you returnand quot;, hoping that he could come op with a different answer for us. He responded that he didn't like my flip message and that I needed to find another computer consultant! Hunh? I talked with my Dad and he thinks Dudley wasn't going any further with the sign, he'd given up, therefore he thought my comment was being flip, I didn't know I thought he was still working on it. Perhaps our technology issues were beyond his level of experience and this was his way of getting out of it. His text response wall uncalled for and unprofessional. He should have called me initially instead of texting, then if he wasn't clear on what I relayed to him he should have called me and avoided confusion. I was disappointed.

Excellent!

Very satisfied with service overall, price is comparable to Best Buy.

I reached Dudley late Sunday morning. He volunteered to pick up a new modem in case that was the problem, and he did so and appeared at my door within a couple hours. After that, things only got better. He determined that it was not my modem and then went methodically about restoring first general internet access and then fixing my remote access. As an encore, he also corrected what had happened to my printer and restored that to working order. He did all this slightly over two hours. In addition to his obvious computer skills, Dudley is an extremely nice man. He is prompt, professional and always ready to "go the extra mile" to be sure you are satisfied. Indeed I am. I spent the entire next day working with my remote access and was never kicked off the network! The printer also works perfectly. Dudley offered to return the new modem, as he hadn't needed to use it, but I decided to have him replace it because it was very old and periodically had caused a break in our internet access. He did change the modem and then thanked ME for saving him the trouble of returning it. I wish I were computer sophisticated enough to be able to describe what Dudley did to fix my system, but I can only express my gratitude to him and wholeheartedly recommend him to anyone who is having any kind of computer issues. The depth and breadth of his knowledge is extensive.

All my contacts with Dudley were very satisfying, from the first email to when he walked out the door after having installed my network. He even sent a follow up email to make sure everything was working well. It was!!!

He was prompt. He did an excellent job with very good humor. And, best of all, when I called him back to help me with a detail he made a return trip without charging me (he said he was in the neighborhood anyway).