Direct Improvements LLC

Heating and Air Conditioning, Appliance Repair, Plumbing,

About us

We guarantee your satisfaction, and we won’t leave until the job is done right. We pride ourselves on the quality work we provide while delivering great customer service! Check out our services offered and call or click to schedule a free estimate today! You can also book online at www.directimprovements.com

Business highlights

14 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Eco Friendly

Services we offer

HVAC Installation, Repair, Maintenance, and Sales

Services we don't offer

Please ask for details

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
0%
3
0%
2
0%
1
14%


Rating CategoryRating out of 5
quality
4.8
value
5.0
professionalism
4.8
responsiveness
4.8
punctuality
4.8

Filter reviews by category

Showing 1-14 of 14 reviews

Lynn P.
06/2024
5.0
heating & air conditioning/hvac
  + -1 more
It was wonderful and absolutely wonderful from start to finish and follow-up. Many thanks Direct Improvements ,LLC, TJ and Charles. From initial call to accepting the proposal installation and follow-up where done with professionalism and integrity. And fyi, I called another local business. and was told I must make appointment for sales pitch to our wait window. Direct Improvements installed my air conditioning in record heat two days before the other sales pitch was scheduled. Direct Improvements, LLC is a reliable company to handle your home improvements. Job well done, Lynn.
Description of Work: He installed a full new air conditioning system.
Rating CategoryRating out of 5
Yes, I recommend this pro
$4,450

richard H.
02/2022
1.0
heating & air conditioning/hvac
  + -1 more
They never sent me an estimate but they kept sending me a bill for $65.00 and the guys didn't do anything had me sign on a tablet and go
Description of Work: drive by visit charging me for an estimate
Rating CategoryRating out of 5

Ahmed I.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
It went very well They were on time, professional and they cleaned up after themselves when they leave.
Description of Work: Furnace Repair
Rating CategoryRating out of 5
Yes, I recommend this pro

John C.
12/2020
5.0
electrician, plumbing
  + 0 more
It went really well and they done this work for me in a two different building and they did a good job. They were professional, knowledgeable and on time .
Description of Work: They install electrical for the washer and plumbing in the basement .
Rating CategoryRating out of 5
Yes, I recommend this pro

Lakeshia B.
12/2020
5.0
appliance repair, plumbing
  + 0 more
It went good every time seems go wrong I called the company. I like them the price is extremely reasonable very professional, on time and knowledgeable and I really trust them.
Description of Work: Boiler inspection and repair
Rating CategoryRating out of 5
Yes, I recommend this pro

James W.
12/2020
5.0
appliance repair
  + -1 more
It went well and they have a reasonable price. They were very professional and definitely has time and keep their appointment.
Description of Work: Install and repair and refrigerator.
Rating CategoryRating out of 5
Yes, I recommend this pro

Tamika H.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Great company! My go-to for all home repairs and installations. Always gets the job done.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Delshay A.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Great fast simple and works in a timely fashion.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Mary E.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
I had heating problems since September.... two other companies came off and on since September..Direct improvement came and rectified the situation ordered part and absolutely no problem... they were very professional and got the job done...thank you so much......
Description of Work: Heating/furnace
Rating CategoryRating out of 5
Yes, I recommend this pro

Antanette S.
12/2020
5.0
heating & air conditioning/hvac
  + -1 more
Direct Improvement is an excellent heating and air conditioning company. Employees are very professional and knowledgeable. I used the company several times over the years and always very satisfied.
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Direct Improvements LLC
Thank you Mrs. [Member Name Removed] for this amazing review!😊

Pamela R.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
Everything went well. This company is very reliable and personable. Whenever I had experienced a glitch, they were there the same or next day. Very friendly and caring. Mr. Hunter makes sure that you're satisfied and has checked on me within a few days after his service to make sure I'm good. I truly appreciate that and highly recommend his company.
Description of Work: Heating & A/C

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Direct Improvements LLC
Thank you Mrs. [Member Name Removed] for this awesome review!😊

Tyisha J.
12/2020
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
On time and pleasant workers job was done excellent
Description of Work: Heating & A/C
Rating CategoryRating out of 5
Yes, I recommend this pro

Shaundas R.
10/2020
5.0
heating & air conditioning/hvac
  + -1 more
They are very good and reasonably price. I would hire them again.
Description of Work: They cleaned up my furnace and air conditioning.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Direct Improvements LLC
Thank you for this great review!😊

Matasha M.
06/2017
1.0
heating & air conditioning/hvac
  + -1 more
PLEASE do not use this company. I called several times just to get an appointment. Then when they scheduled the appointment they did not show up. I had to call them and said "Oh, we are not going to make it today." Seriously. Then, they rescheduled and assured me that they would come and again, NO SHOW! They are not reliable and unprofessional. They never call or provide any updates, they just don't show up. Do NOT use them!
Description of Work: Central Air

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Direct Improvements LLC
Hello this is one of the supervisors over at Direct Improvements. I just pulled up your account and i see that our guys were 15min away when the service order was canceled due to late or missed appointment and I just want to say I could definitely understand your frustration and we trully apologize for that. It is the peak season for the heat so there has been a massive amount of service requests coming in and some jobs take a little longer then expected. Our main focus is our customers are our main priority and we would love to make up for our late appointment. Your next service is on us. %100 labor discounted. Thank you for choosing Direct Improvements!!!

    Contact information

    111 W. Jackson Blvd Suite 1700, Chicago, IL 60604

    http://directimprovements.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 8:00 PM

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    TGC133020
    Trade License Locale
    Illinois
    Trade License Authority
    Illinois: General

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Appliance Repair,
    Plumbing,
    Electrical,
    Dryer Vent Cleaning

    FAQ

    Direct Improvements LLC is currently rated 4.9 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 8:00 PM

    Tuesday: 8:00 AM - 8:00 PM

    Wednesday: 8:00 AM - 8:00 PM

    Thursday: 8:00 AM - 8:00 PM

    Friday: 8:00 AM - 8:00 PM

    Saturday: 8:00 AM - 8:00 PM

    Direct Improvements LLC accepts the following forms of payment: American Express,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Direct Improvements LLC offers free project estimates.
    Yes, Direct Improvements LLC offers eco-friendly accreditations.
    Yes, Direct Improvements LLC offers a 5% senior discount.
    Yes, Direct Improvements LLC offers emergency services.
    Yes, Direct Improvements LLC offers warranties.
    Direct Improvements LLC offers the following services: HVAC Installation, Repair, Maintenance, and Sales
    Please ask for details

    Contact information

    111 W. Jackson Blvd Suite 1700, Chicago, IL 60604

    http://directimprovements.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 8:00 PM
    Tuesday:
    8:00 AM - 8:00 PM
    Wednesday:
    8:00 AM - 8:00 PM
    Thursday:
    8:00 AM - 8:00 PM
    Friday:
    8:00 AM - 8:00 PM
    Saturday:
    8:00 AM - 8:00 PM