DANLIN FURNITURE CONSERVATORS

Very pleased with final product.

Danlin made a very professional appearance when he came to out home to give us an estimate on the work (estimate was free). He seemed knowledgeable and interested. Once Danlin was given the contract and the work started the picture changed completely. The work was very delayed and our work took approximately 3 weeks longer than planned. Once we received our pieces we were disappointed by the poor quality of the finish (it appeared to be a strayed on finish) and not a hand-applied traditional finish befitting of the pieces. Also, many corners and edges were not finished and had to be redone by a traveling Danlin fixer-upper. This was definitely not what I expected from a highly rated conservator. Transport to and from his shop was much more pricey than explained. Overall, I am quite unhappy with his work.

Danlin did a fabulous job! Their quote was around the same as two other companies we got estimates from. We selected them because they were in Chicago and we were able to go their shop to select finishes. They completely stripped the piece down to the wood, repaired and replaced damaged wood, sanded out marks and realigned the drawers. The piece looks absolutely beautiful and the quality of their work is wonderful. You can barely see any of the repairs they made - they blend in seamlessly with the original wood. They completed the work within the time period they initially gave us and we would definitely use them again!

THIS WAS THE WORST CUSTOMER SERVICE EXPERIENCE EVER. I ASKED THEM TO PUT A FINISH ON THE TABLE SO I DID NOT HAVE TO USE PADS TO PROTECT IT. HE SAID THAT IT WAS NO PROBLEM. WHEN I GOT THE TABLE BACK IT WAS WORSE THAN BEFORE. HAND PRINTS AND FINGER PRINTS WERE MAKING IMPRESSIONS ON THE TABLE. DAN CAME OUT TO LOOK AT IT AND HE SAID THAT HE COULD NOT SEE IT. HE SENT OUT ONE OF HIS EMPLOYEES WHO SAID THAT THERE WAS A PROBLEM WITH THE FINISH. THE OFFICE YELLED AT HIM FOR ADMITTING THERE WAS A PROBLEM. HE RUINED AN EXPENSIVE PIECE OF FURNITURE.

MY CALL WAS PROMPTLY RETURNED ON MONDAY MORNING (I LEFT A MESSAGE OVER THE WEEKEND). THEY CHARGE $48 FOR A SITE VISIT/ESTIMATE WHICH IS THEN APPLIED TO THE JOB. ALTHOUGH THEY SEEMED REASONABLE AND EASY TO SCHEDULE WITH, I DECIDED TO GO WITH A COMPANY I HAD USED BEFORE.

VERY PROFESSIONAL. LITTLE JOB -- NO ONE WOULD HELP ME BEFORE HE WAS WILLING. TOO SMALL OF A JOB FOR OTHER FIRMS. HE DID EXCELLENT WORK. (PRICE WAS MIN. CHARGE.)