Crystal Clear Window Washing Inc

Windows and screens were adequately cleaned. The guys we friendly enough. However, there seems to a lack of common sense when it comes to making trivial decisions about things like the best root to the back yard. In my case, there are two paths from the driveway. A long path to the opposite side of the house through a fence gate with a newly seeded and fenced off ( and muddy due to the active rain) portion of the back yard and onto the outer edge of the deck and through a doggie gate ( meant to keep the dog out) OR a short path with a sidewalk directly from the driveway to the backyard through a gate followed by an immediate set of stairs onto the deck. They chose the long muddy path and destroyed my newly seeded area and subsequently put muddy foot prints all over the deck. ..oh and they mentioned none of this to me. When I called the let the folks in the home office know.. I was told it was my fault because I didn't explicitly tell them to take the closer/easier none muddy path becuase "they aren't gonna know not to walk somewhere". Now I know where the workers got their sense of accountability. I will take my future business else where. I provided three pictures: 2 of the muddy area and 1 of the easy path..

After having scheduling issues with a smaller company in my neighborhood, I decided to try Crystal Clear. I am 100% satisfied with my experience. Scheduling was easy, service was excellent and I will definitely have them back in the future. High-Five to my technician for doing great work with a friendly demeanor.

The actual window cleaning was great. I have a big, old house with a lot of large and finicky double sash windows. They cleaned them all well. However, the younger member of the two man crew had a few problems. He was more into forcing the windows open rather than asking for assistance from me or his more senior crew member. I heard a lot of banging during the job. There was some furniture that needed to be moved away from windows which I had noted when they arrived and volunteered to help move. But, I was never asked. I also had to unbend a tab on one of the storm window frames after he bent it by trying to force it open, and I happened to walk in while he was struggling with it. He also was way too open and gripey verbally and may well have been more concerned about his personal difficulties than the job at hand. For whatever reason, this guy was not taking care of my home and wasn't being supervised closely enough. The other crew member was outside, and I assume he did a good job out there. I had used Crystal Clean four times prior. While pricey, they always did an excellent job and were careful and professional. I know these firms have a large turnover and they are constantly in training mode, but...as a paying customer, I can't take the chance that I will get someone similarly ill prepared in the future. I see that Angie has some other window cleaning firms highly rated, so I will be moving on next year.

DO NOT use this company. They are completely unethical. They charged my credit card without my authorization. They showed up at my old address and jumped on the roof and cleaned the gutters and charged my bill much more than what they quoted. They were rude when I called and offered a $50 credit. The price was $210. I have never paid more than $130. Spread the word.

Guy showed up on time, did a great job. But then he told me all my windows were terrible and needed to be replaced. We were about to sell the house, so you can imagine how concerned i was. We had 2 inspections and neither one had problems with the windows. Was this guy trying to sell me new windows? I then had an Angie's list coupon and he REFUSED to accept it. So no, would not use again.

Everything went very well. They were prompt, which was helpful as I had a deadline and the weather was iffy at the time. They did a thorough job, and were careful of the inside carpet that I just had cleaned. Nice employees and everything looked great when they were done.

We will never use this service again. Their rating do not support their product,

Loved it. He was great. I am a happy gal. I will be calling him again.

Extremely well! The window washer was incredibly knowledgable and paid good attention to detail

Awesome! I would definitely recommend this company. Everything was cleaned perfectly. The person who came arrived right on time. He was very thorough.

They worked really hard and it was easy to schedule with them. They did a good job and we would use them again!

They did exactly what they advertised.

The work went fine, but the aftermath was infuriating. After the work, the billing and the payment, I began to get unsolicited phone calls from them, asking for additional work. At least 5 times, I asked them not to call me--that I'd call them if/when I needed additional window washing. They ignored my requests to stop calling. This went on for 5 years and at least 20 calls, until I disconnected that phone line for other reasons.

Crystal Clear communicated well and was very punctual. They cleaned my mirrors perfectly with no streaking or marks. They also asked me to inspect the mirrors before they left to make sure I was happy with the job. Very professional. Worked quickly and efficiently.

Arrived on time, worked seamlessly, finished on time for agreed upon price. Windows sparkle! Beautiful work!

They were punctual, professional and friendly. They did their work with smile on their faces. They even cleaned the chandelier that hung in our lobby that was not in the original plan. Perfection. It was a little more expensive because they had to get to the roof to hang down but it was well worth it.

Great job. I had not had the windows cleaned in years and they look wonderful.

They are great. They have been servicing our building for eight years. The guys knows the building. We have a four unit building and they clean the windows.

Very professional and friendly - did inside and outside windows including storms and they were sparkling! Would definitely recommend and will use again!

My 57 year-old house has its original windows, so this was not an easy job. The estimator didn't notate on the estimate the obvious difficulty (which I mentioned when I called for an estimate) and when I called to schedule I mentioned the difficulty of the job and that 3 guys would be needed. They said 3 guys would come. Only 2 guys showed up and they were unprepared for the work. BTW, the 2 guys were sub-contractors, not employees. They didn't have drop clothes and left carpets dirty. They clearly weren't expecting to work as hard as they did, but for the cost, I kept urging them to do more work. The work that was done was OK but not great. I blame the company for not sending 3 guys and for not making sure the 2 guys who showed up had adequate supplies and expectations to get the job done. My husband is cleaning the carpet and vacuuming up as I write this. The windows are OK. I blame the company and not the workers for what happened. Next time I'll try another provider that hopefully will take my comments on the difficulty of the job seriously..

They quoted me by phone 120, and then 10 each to clean the down flushes- which brought my total to $140. When I asked them about the Angie's List discount, they told me it would only be $10. He raised the price because he said the gutters were dirtier than they were supposed to, then charged another $40 for the garage, which made my total up to $170. I didn't get a chance to look at the outside for a few days, and realized they had left the nozzle on and dripping for days. It was minor, but aggravating. The south side of the house, at the bottom, there was a lot of dark mud splatters, which made me go check the side of the garage. All around the garage, there is mud all over and the top of the gutter rim was left muddy too. It just didn't seem they took the initiative to finish the job, and now I'll have to hire someone else to come out and clean up the mess they left. They were polite, but there was no follow through, and the discounts weren't applied as they should have been. I ended up having to pay for property damage to my roof. Tan's Roofing did 2 hours of repair work.

Sub-par communication; showing up ill prepared, and the bait & switch on price equates to a big "D" in my review. We called to inquire about price. They said our typical 5-yr old two story brick Lincoln Park home with ~35 windows would be $120. They said someone would call back to schedule a date. We did not hear back. Two weeks later a guy randomly showed up to clean the windows. He then told me the service would actually be $240 and the girls on the phone often misquote. On the schedule date they showed up without a sufficient ladder to reach the roof skylight (although we had discussed this in detail) and we elected to pass on the two side windows for which he needed access to inside our bedrooms. Despite the significant change to the amount of work to be done (i.e. no skylight or windows) he presented us a bill with only $20 off the $240 price. Not to mention the whole thing took eight calls to execute. Sorry team --- you need to be easier to do business with.

My call was promptly answered and I was pleasantly surprised to be able to book them on 48 hour notice. I had purchased a Big Deal for another window cleaner but he was backed up and I needed the job to be done quickly. The 3 man crew that came did an excellent job. They were very efficient and had the windows cleaned in short order.. I will use the Big Deal from the other company later in the season but Chrystal Clear will be my go to company from then on. The job would have been $130 but I had a $20 coupon which they honored.

Wally did a great job. I have used this Company a number of times and have always been happy.

For the most part, it was pretty good. The windows were pretty dirty so they didn't realize when they set the screens down on the floor, it got them dirty and I had to clean up the carpet in a couple places.