Companion Maids

Overall, the team did a great job. It was a re-clean from the previous work that didn’t perform well.

Well, very experience, efficient, & good quality.

They were very professional and did a good job. They called me an hour before they arrived to tell me they had hit traffic and would be 10-15 minutes late. I really appreciated the notice so I could plan my time accordingly. I would use them again.

They they an excellent job and would definitely use them again.

Summary: Based on my experience with Companion Maids, I would recommend that anyone reading this stay far away from this company. I can't think of a more unprofessional experience I have ever received from a business. I was lied to and manipulated, the original maid blew me off and didn't show, and the "service" eventually performed was severely below par. I am also very weary of the trustworthiness of other reviews of this company on here after this experience. Review: I bought a deal here on Angie's List on June 20th 2016 for 4 Hours of Houescleaning which includes "deep cleaning of your kitchen (appliances included), bathrooms, and bedrooms, mopping, dusting, vacuuming, and removing trash." The Deal cost $159. What lead me to purchase this deal were the "A" reviews for Companion Maids and the ease of booking an appointment online through Companion Maid's website. After purchasing the deal, I made an appointment for Thursday, June 22nd at 2:00PM. I had friends coming from out of town to stay with me the next day, Friday, so this appointment for a thorough deep cleaning was very important to me so my place could be in great shape for my guests! Their website sent me a confirmation email saying my appointment is set, but I had some questions about the service: Does the maid bring her own vacuum and mop? This information wasn't available on Angie's List website or on the provider's website (or in the email confirmation), so I tried calling the company. I tried calling five or six times on Wednesday afternoon, June 21st, and no one answered. I should have known then that this was not a company for me to do business with when no one answers the phone! After a few more calls, Tom answered. He explained the service. Curiously, though, he said my appointment wasn't confirmed and I don't have anyone assigned. What? My email clearly says the appointment is confirmed, and logging into their website says my provider is "April." Again, at this point, I should have known not to deal with this company, they already seem disorganized. But I stuck with it and later that day I received another confirmation email, as well as a text message reminder of my appointment. So at this point, between talking to Tom on the phone, and getting three different digital confirmations, I was sure my appointment for the next day at 2:00PM was confirmed. At 2:45PM on Thursday I received a phone call from April. She said she only just now was told that she has an appointment, and said I need to reschedule (so four different confirmations of my appointment were obviously meaningless.) I told her I can't reschedule, this appointment is very important, I have friends coming to stay with me, I've been waiting around for her to arrive, and I can't reschedule. She proceeds to get argumentative saying, "You know today is supposed to be my day off, right? Who did you talk to? Who set this up?" She then told me if I refuse to reschedule, the soonest she could come out would be 1.5-2 hours later, since she has to "get her stuff." I told her that's unacceptable, she's already 45 minutes late, I already have plans for the night so I can't cancel to wait for her, and to be honest, I don't want someone angrily cleaning my apartment. So, I tried calling Tom. No answer. I must have tried calling ten times and there was no answer. I left a message saying I'm very upset and he needs to call me. An hour later still no call back. At this point, I sat down at my computer, defeated, ready to write out an "F" review for this company. And that's what I should have done, but; as I was typing the review out, desperation got the best of me- I really needed my apartment cleaned. So I tried calling Tom one last time and he answered. He said his phone was "in the wrong mode forwarding calls" or some excuse like that and started apologizing profusely, saying the maid didn't get her appointment because of "an email glitch" and he will do anything to make this right, because "this is so not like us." Wow, lots of glitches! I should have stopped doing business with them here again, but, I'm not going to lie, his salesmanship sold me. He said he would "call in some favors" to get another maid to come out instead, and gave me the option of either having this cleaning free with using the Angie's List deal the next time someone comes out, or using the deal this time and he would give me a free "re-recleaning" another time. He won me back with this. So this emergency maid, Angelina, was going to come by between 5:00 and 5:30. At 6:00 she arrived. Even though I cancelled my dinner plans, my date liked me enough to come over instead while the maid works. So at this point I thought it was a win/win. A free cleaning and I don't have to pay for dinner! Angelina asked me where to focus the cleaning, and I told her the most important parts were the kitchen, the guest bathroom, and my bathroom. She saw my bed sheets were in the dryer and offered to make the bed. I told her not to bother unless she finishes early and has extra time. Halfway though cleaning the stove, she asked me to come out and look at it, she said I would have to spray it down and finish doing it because she's spent too much time cleaning it already and that's as good as she's going to get it. Really? You're giving up cleaning the stove? On a "deep cleaning?" Thanks! She also had the door open with a fan going, saying "she can't stop sweating!" Great. I thought you were cleaning my apartment, not sweating all over it? Fast forward to about 9:00-9:30PM, she tells me she's finished. My date and I are already a bottle of wine deep, feeling pretty tipsy, and at this point, we really want the maid out of the house! She gives me an Angie's List review form to fill out before she can leave. I do notice that she hasn't mopped either stairway (which I specifically asked her to do at the beginning), but she says she'll do it on her way out. She also made my bed, even though I said that's something she only needed to do if she finished everything else first. Very strangely, she also said "now that you have my number, you can just call me directly to come clean, and I'll give you a much better deal than going through Tom." Wow! So this is two-for-two maids who seem to have an unprofessional relationship with Tom! What is going on with this company? So anyway, being drunk, and wanting her to leave ASAP so I can attend to my date, and not wanting to deeply inspect her work and potentially argue about anything else beside the stairway she didn't mop, I filled out the form giving her "A's" just to get her out of the house. My thinking was that if there are any problems, this is just a free emergency cleaning and Tom will provide the deep cleaning he promised next time, right? What a mistake. What an awful mistake. I learn later that night that she didn't touch my shower. She didn't clean the oven. She didn't clean the fridge. She broke two of the knobs on the stove which wont stay on now. She dish washed my cast iron pan and rusted it out. She emptied the dish washer and just tossed all the silverware and utensils in an empty drawer even though I have organizers for all of that. She didn't mop the stairs. She didn't clean the baseboards or door mat at the rear of the apartment. I told her not to bother with making my bed so that she could concentrate on all of these other items, but she did it anyway. She also gave up cleaning the stove and actually told me to finish it. So needless to say, I was very disappointed in the service provided, but I thought it was free and the company reiterates their "free re-cleaning" policy and "200%" guarantee if things aren't right. Well, none of that happened. Tom is currently trying to cash in the Angie's List deal to pay for the first cleaning, which he said was free. And that would be fine if he was sending someone out for a free re-cleaning, but he's not doing that either. Apparently, my review sheet with all "A's" for this awful service and cleaning was all he needed to break his promises. This also makes me weary of other reviews on this site for this company. How many other "A's" are from people who filled out forms under duress, not wanting to offend the provider with poor grades or start a fight? Part of the integrity of a review site is being able to leave feedback without fear of reprisal, and that's obviously not happening here. Right now I feel scammed, on so many levels. The worst part will be if my paper review with "A's" gets posted to this website and more people get tricked into doing business with this company. Given my experience, I can't believe too many of these other "A" reviews are truthful,

Went very well – cleaners checked with me after cleaning each room.

It did not go well. They NEVER touched one bathroom.When I came the next day for the painters, I saw first hand the dust on the walls by the baseboards. it was the worst job I have ever seen. We had to do all the work ourselves before the painters came. They seemed more concerned about being out of there in two hours which was definitely not enough time. So sorry I talked her into my recommendation for this waste of money. Should have gone with Mighty Maids. The field below does not allow me to put in the address of service. It was River Forest.

Communication with Tom was easy-both with scheduling and confirmation. 3 person crew arrived early (called before) and wore shirts representing another cleaning company-when asked, they indicated that they were subcontractors. This is really my only issue with the cleaning-that I wasn't aware that subcontractors representing another company would be cleaning the house. There was some initial confusion about what was included in the deep cleaning that was quickly resolved when they called Tom. They indicated that the disconnect was related to them being subcontractors. They were professional, efficient and generally did an excellent job of cleaning a condo that had not been deep cleaned in many years. They did miss the cleaning on some random things and I emailed Tom directly. They did an initial and post-cleaning walk through where I did not identify these things at that time. These are pretty minor, however, in the whole cleaning. Overall, I'm pleased with the cleaning although I would have preferred to know that subcontractors were coming and that they understood what was included in the deep cleaning coupon on Angie's List

This was the best cleaning company I have used to date. I likely will use them again. Our house is very clean now for our new tenants. Easy to book and communicate with them on what needed to be done. I'm glad 4 people were sent so the job was done faster.

I called an Friday, needing a move-in cleaning an Sunday, tom went out of my way to schedule it. The crew arrived, early and finished early and did a beautiful job, top to bottom. At an every thing.

Scheduling the appointment was easy, and Tom did a great job of answering my questions. The team that cleaned my home was awesome. They did a very thorough job, checked in with me regularly to ensure that they were cleaning to my satisfaction, and willingly retouched the couple of areas that I asked them to (I'm pretty particular). I appreciated their pleasant attitudes and the communication from the team lead. I gave a B on punctuality, though an A- would be more accurate. They misjudged the travel time to my home and, therefore, were significantly later than expected for arrival. It didn't have a negative effect on the rest of my day, but likely could have been avoided. All in all, I am very pleased.

Excellent. Very pleased with the perform and will have them came again.

The cleaning went very well. Everything that I asked them to do was done very well and efficiently. I expect to use Companion Maids for any future cleanining that I have.

The unit was exceptionally dusty but there was no furniture in the unit at the time and it is smaller than the size they claimed the move in cleaning was good for. Portions of the stove were still dirty, kitchen counter was sticky, underneath the soap dish in the bathroom hadn't been touched, hair and dust remained in the carpeted and wooded area. The place did look considerably better, but it was not what I'd consider a full move-in clean. Upon contacting the company about the issue, they claimed that 3 cleaners had come and cleaned for 2-hours (which would explain why they weren't still there at the time I said my brother would be able to review their work--they had already left at that time), for a total of 6-hours of cleaning vs. the 5-hours I had paid for (although cleaning that myself--again with nothing in it--would have taken me about 3-3.5 hours at the level they had reached). I've used Handy's cleaners (not the best at all) in the past for my apartment and they did just about as much in 2-hours and costing me <1/3rd this amount. The owner claimed they'd send another cleaner for an hour to finish the job but when I asked about scheduling, I head nothing back. I could reach out again to get the issue resolved but at this point, I'm just submitting a review.

The service was extrememly professional, on time and thorough. She scrubbed the house clean and within the four hours alloted. We will absolutely recommend Companion Maids to our friends.

Tom was very responsive and worked with us to get what we needed done, especially on short notice. Really appreciate the flexibility and communication to make sure everything was what we wanted!

I was very disappointed. Charged over $200 and the cleaning job was poor. I had to go over almost everything again. Especially the floors.

The service providers were on time, professional and agreeable with cleaning details.

It went very well. They checked with me after cleaning every room.

I contracted them to clean my common areas in my home, as well as 4 bathrooms and 3 of my bedrooms plus my basement. They charge by the bedroom. There was some argument because they looked it up online and found that my house has 5 bedrooms. I didn't want two of them cleaned because they're being used as storage, but they wanted to charge me anyway. They ultimately agreed to charge me only for three bedrooms, since that's what they were cleaning - although they only cleaned two of them (they didn't even enter the third). At a precursory glance, they did a great job. My house was really dirty, and now it's not. But as the day went on, I found a lot left to be desired. I went to take a bath to find that the tub had been wetted but not cleaned (there were still rings around it). My husband found that the undersides of the toilet seats were not clean. The bathtub in the guest bath is still covered in dust. Once they'd been here two hours, they wanted to leave. They hadn't been in the basement yet, but they said that "two hours in a standard cleaning". Well, I'd gotten a quote paying extra for the basement. They put me on the phone with their office, who reiterated that "two hours is a standard cleaning". Well, what is it? Do you charge by the bedroom, or do you charge for two hours? The man in the office finally said they'd "throw in the basement for free" - meaning, they'd ONLY charge me the $30 additional they were charging me for it in the first place. They didn't go in to the 3rd bedroom, which I told them was in the basement, at all. I was still charged for a three-bedroom cleaning, though. It seems like this company's pricing model is to charge you based on how many bedrooms and bathrooms your house has but then only clean as much of it as they happen to get to within two hours. If they had told me that I had contracted for two hours of cleaning, rather than for the cleaning of three bedrooms and four bathrooms plus basement, I'd be satisfied. But since I contracted them and was charged based on three bedrooms and four bathrooms plus basement - I'm never using them again with the unfinished work. Oh, I almost forgot: they were scheduled to arrive at 11AM. I got a call shortly after 11 saying that they were on their way and would arrive "before 11:30". They arrived at 12:05. EDIT TO ADD: In my email chain communicating with their management attempting to resolve this issue, the manager chastised me for leaving a negative review here. He also said that I should not be dissatisfied because they should have charged me more because the number of bedrooms I want cleaned isn't relevant; they only care how many bedrooms exist when it comes to charging. So far, he has only argued with me and does not appear to want to offer any resolution. EDIT TO ADD: The manager offered to send someone out to complete the cleaning, but he said he wouldn't be able to schedule it yet and would have to get back to me. He has ceased communication. Final Edit 3/16/16: A make-up cleaning was scheduled for 3/5 but they called and canceled on 3/4. Another makeup cleaning was scheduled on 3/9, but no one ever showed up. The make-up cleaning was then scheduled for 3/12, and again, no one showed up and no one called. I tried to use Angie's List's resolution service, but the most Companion maids was willing to refund me after their lousy work and three failed attempts to correct is was $50, which is just slightly over 25% of the initial cost. I have absolutely no idea how anyone on this site is giving these people good ratings. They have the worst customer service I can remember ever experiencing.

This is the cleanest my apartment was since the day I moved in. I would recommend this their service to anyone. I have had a number of different providers come in and clean, and they go above and beyond! If you want the best, then use this service!

Two women and a man arrived on time. Even though their notes didn't indicate that this was a move out cleaning, they had no problem fulfilling the original order. Not only that, but when I asked them if cleaning the inside of the refrigerator and oven was part of the additional cost of a 'move out,' the said no, that it would be extra. After a phone call to their superior there was no problem at all. They cleaned the entire place from top to bottom. It looked fantastic, sparkling clean! In addition, they were wonderful people and so nice to work with. I would definitely hire them again as they are true professionals!

They did a great job and were very nice and left my place nice and clean

Highly recommended very friendly, respectful , and organized service, from the booking and keeping in touch all time. I left to work came back and everything was great as I told them. They had reach my satisfaction cleaning my town house. Great service perform.

Companion Maids is the best maid service I have ever hired for my by-weekly cleanings. Very happy.