COIT SERVICES

Joe called 02/02/2012, the date of our appointment to say he was running late and asked if I would still be available to meet with him. I said I was and he arrived within 15 minutes. He took down my theatre drapes (which hadn't been cleaned in four years), checked them over, and told me they could easily be cleaned. He took them with him and promised he'd try to get them back to me in time for the Super Bowl Game on 2/5/2012. Joe called at 1:00pm on Saturday and asked if he could deliver my drapes to me. He was at my house before my 4:00pm deadline and had the drapes rehung in minutes. COIT was great to work with and I would recommend them in the future!

When I called Coit Services to schedule the estimate they gave me a 4 hour window for the arrival of the technician. On the day of the visit, he called to confirm and to let me know more precisely when he would be arriving. When he showed up, he had no ladder. Fortunately, I had an 8 foot ladder and he was tall, because my drapes are 12 feet long! You need to make sure to note such things when you call for scheduling. He gave me an estimate before doing anything. Since I felt the price was reasonable, I decided to go ahead and have the job done. He estimated that the job should be done in a week and it was. When the drapes were re hung, he spent the time steaming out any wrinkles and making sure that they hung correctly. I think the drapes and panels look beautiful. I will most definitely use this company again.

They did an excellent job.

We just purchased a new home that had a lot of pinch-pleated drapes throughout. The previous owner had a dog in the past, as was evidenced by the hair along the walls of the carpet, as well as visibly seen in some of the sheers. I called 3 other companies (from Angie's List) for price quotes, and they were all around the same. I expected to be able to get some better pricing given the volume of our drapery, but it seemed more difficult to get that over the phone. All the other companies priced by the number of pleats. On the other hand, Coit was the one that came to your house to give you an estimate, and apparently doesn't charge per pleat (it looks like they kind of eyeball it, so maybe it comes out to the same, I don't know). Coming to our house probably worked out best for them in that: 1) they were already here to assess the volume of business we could provide, 2) it's much more convenient to the customer to have them take the drapes right on the spot, and 3) it was easier to bargain a discount face-to-face. Joel was very courteous and always called before coming. He was very friendly and laid back, and very willing to work out an agreeable price given our volume of drapery. Most of the drapes were fairly clean, except a couple sheers that had some ugly looking stains on them. Joel was confident the stains would come out easily, which they did. Our family room drapes had some tearing at the bottom of the fabric casing, which they repaired at no additional cost. (I hadn't even noticed the tearing before then, even though it was some pretty noticeable shredding when I stopped to look). He didn't expect me to have him take our drapes right then, nor did he pressure me to make a decision on the spot. But seeing as he was already there, we negotiated a price, I verified with my husband over the phone, then had him take them all away! That was on a Saturday; the drapes were returned to us on Wednesday, and Joel hung them all back up. They looked great! The stains on the sheers were gone, dog hair was removed, the drapes that weren't hung properly were now hung correctly, and they repaired the tear on the family room drapes. I was very pleased and would hire them again. It was nice to know that the drapes throughout the house were clean, and our three young kids can play freely without my worrying about them touching the drapes. It's possible that another company could have offered us a better price had they come to the house, but Coit was the one that came, negotiated a favorable price to us, so we gave the business to them. I would use them again.

They came out and picked up everything and put them back up again for me. The cleaning itself they did a very nice job, but the only complaint I have is that I told the person who took the appointment that two men were needed to take down some things, but she sent only one guy over.

Overall, we have no significant complaints. The company happily accommodated our need to cancel the initial appointment at the last moment. Steve came out on time for the pickup (and was also on time for the return). He was personable and quick. Our only two quibbles was that these were custom-made drapes, and were all installed by stapling the last panel to the woodwork (they were specifically designed that way). Steve didn't bother to reinstall them that way and so they hang a little differently now. It's not a huge issue, but something that we think should have been done correctly. Also, though the cleaning seems to have been fine, the drapes didn't seem to have been pressed at all or, if so, not thoroughly. The pleats also seemed looser than they might have been. On balance, for the convenience, we can't complain too much and would certainly consider hiring them again. It's hard to know how fair the price is because we didn't get competing quotes.