Chicagoland Quality Plumbing Inc

The initial response to my request for an estimate was almost instantaneous and the communication by the company throughout the process was terrific. The plumbers were punctual, cordial and professional. Most importantly, they kept me apprised of what they were doing and asked appropriate questions as to my preferences along the way. The job ended up being more difficult than first anticipated, but we couldn't be happier with the result. The plumbers did what it took to get the job done right. We will definitely use them again in the future.

I have found a new reliable plumber that I will refer without hesitation. That plumber is Edwin at Chicagoland Plumbing. Here is my story: I signed up with Angie's List on a monthly program specifically to find a reliable plumber. I have an older home (built in 1943) which has one full bathroom. I feel that I am quite handy and I am very confident in working on home projects so in September of 2011 I began remodeling that bathroom a little at a time (work included removing and replacing the walls,ceiling and floor, moving and adding light fixtures and replacing galvanized pipes with copper for the sink). I purchased a new acrylic tub for the bathroom, but I wanted to have the old drum drain trap removed and replaced with a solid P trap before I installed the new tub. That is where I knew I needed to call in a professional which I did. I called a few plumbers from Angie's list and explained what I wanted done. One plumber wanted to charge a service call fee just to come and look at the job and another didn't seem very interested. When I called Chicagoland Plumbing I left a message and a short time later I received a call back from Edwin. I explained what I wanted to have done and he explained that a job like I explained could cost as much as $575.00, but in order to get a better estimate he would like to see, first hand, what the job entailed so he made an appointment with me for a Saturday and he explained that his estimate would be free (no service call charge). When Edwin arrived he looked the job over and we talked about the work that needed to be done. I explained that I was breaking out the cast iron tub and replacing it with a new acrylic tub. Edwin thought it would be best that I set the new tub, then he could install the new drain exactly where it needed to be instead of roughing it in. On Monday the 26th (the day before Edwin was coming over to replace the drum trap) I busted out the old tub. Once it was out and the floor space was open I realized that it would be easier for Edwin to get to the old drain from the bathroom side with no tub in the way. I called Edwin and we agreed that I should wait on setting the new tub. Edwin arrived the next day on time and ready to work. He laid a tarp down at the front door so he wouldn't track in any water or dirt from the outside as he made his way back and forth to his truck. A short time after he started to work his sawzall broke so he had to leave to get a new one, before walking out the door Edwin assured me that I would not be paying him for his down time. When Edwin returned with the new saw he got right back to work removing the old drain. Edwin then help me move in the new tub and he worked on the drain connections while I secured the tub. Edwin connected the drain , but discovered a slow drip. When the house was built the water pipes for the bathtub faucet were run on the floor new the drain and the new connections which made tightening the new drain connections a little challenging, but Edwin worked on the drain until the drip stopped. Once all of the work was finished, Edwin cleaned the area completely and it was as if he was never there. Edwin charged me from the time he returned with the new saw until the time he finished the job, the time he spent at my house before the saw broke never made it on my bill and that was MORE THEN FAIR! A few days later the tub was used and as the water drained I watched the new p trap from the service door. I noticed a drip of water coming up about every 2 seconds from a new fitting. I called Edwin and told him about the drip I also explained that I had used the shower a number of times and the drain never dripped. Edwin explained that the drain was under more pressure when the water was in the tub and draining he then set up an appointment to repair the drain. Once again Edwin arrived on time and ready to work. He tightened the drain with a special wrench (that maneuvered around the other pipes that were in the way) which solved the problem. Edwin then rodded the tub drain so the water could drain easier and faster. He was finished with the follow up work within 20 minutes. I offered to pay for the rodding service and he refused any additional money. I then offered a few dollars to pay for lunch and he refused that too. To sum it up. The work I wanted done was done right and I paid a fair price. Edwin was very professional, prompt and courteous. I know first hand that it is difficult to get good work done at a fair price, but if you hire Edwin from Chicagoland Plumbing you will not have to be concerned about that.

Carlos was knowledgeable, organized and fixed the problem in no time!!!

Great experience. Very easy to book an appointment using their website. The plumbers came on time, were neat, and charged a reasonable rate. They charged about 50% of what Roto Rooter charges to clean the drain line and did not try to upsell on a bunch of services (which Roto Rooter is famous for, they treat a service call as a sales call they get paid for). They made two repairs to a copper supply line, both were done cleanly and quickly. Highly recommended.

Edwin was punctual and came by to examine the issue. At first we thought the entire shower fixture was going to need replacing. That was estimated to be a very expensive and time-consuming job which Edwin did not feel comfortable doing (since it involved major tile-work, etc). To his credit, he was honest about his apprehension on doing that job. But after re-examining the fixture, he thought he might be able to find a replacement cartridge for the fixture. He was able to find the a replacement and the following day came back to install the replacement cartridge. He spent a lot of time on the job and I though the price he charged was very reasonable. He was professional, prompt, courteous and saved me a lot of headache and potentially a lot of money.

Very well. We would recommend him

Did not want to deal with us. I had a few questions due to having done very thorough research. Perhaps I just caught them on a bad day.

From my first frantic call to them explaining my dilemma, they took care of everything from testing the back flow devices to submitting the paperwork to the city. The nice thing about the experience is the fact that when I received the notice from the city, I felt vulnerable because of the fact that I didn't know what the back flow device was and had no time to price out different companies to compare. Its good to know there are still companies out there that charge fair prices when there is blood in the water.

Great job started on time & he kept up to date on what he was doing. When finished all worked well & looked great!

Was very professional and sincere. Pricing was very competitive and he was very eager to help us. I will keep his number handy and recommend to my friends. He seems to really care about building his business and taking care of his customers and is flexible with hours - when you need a plumber, you often can't wait til business hours, so Edwin is a good person because he recognizes this and is very proactive.

Edwin spent several hours ensuring my main sewer was functional. Along the way, he made several suggestions for improvements. He was patient and listened to my side.

Carlos and his colleague (Alberto?) arrived promptly and got right to work. They assessed the repairs needed, provided an estimate on the spot and began work once I'd approved the price. They had all the needed parts right there and did an amazing job. In fact, Alberto went way above the call of duty by performing additional small and helpful adjustments. I cannot recommend this family run business highly enough.

E-mailed Edwin and received a prompt response. We scheduled a day and time for Edwin to come by to take a look and see what my problem was with the faucet. Edwin diagnosed the problem, we scheduled when someone would come out to fix the problem. The gentlemen (Carlos) came out promptly on Monday morning as promised and fixed the problem in short fashion. I have told a few friends and neighbors about Edwin and his staff. They are Great.

Edwin did a great job. He come to give an estimate, but seeing it was a small job, he did it as the spot. He even showed early. Great work and very easy to deal with.

The work went well overall, though a drip from the basement kitchen sink returned in short order. The work took a four man crew one full day, plus a three man crew a second day, while the President of the firm returned on a Saturday some weeks later (after basement bathroom floor was repaired by others) to finish the job (about another 2 to 3 hours). The President of the firm was sometimes late when coming to assess a situation and put in a bid. When coming to assess for a second (supplemental) bid he temporarily walked away from the job due to confusing a conversation he had had with another client as being with me. He later apologized after realizing he had confused another individual with me.

The day before we were to enjoy a leisurely week in Florida, I discover a small puddle of water forming in my basement underneath the hot water line. Upon closer inspection I see the water drops coming off the line. Not wanting to come back to massive structural damage, I search Angie's list for a Plumber who's close-by and available Saturday's. I find the Chicagoland Plumbing listing and call them. No one is available in the office but the message gives another number to contact Edwin directly. I call him and since he's finishing another job in the area he agree's to come by when he's done there. He arrives and evaluates the situation and sees that it shouldn't take him too long to fix it. My two-flat is probably 100 years old and some of the previous owners definitely took shortcuts on repairs and upgrades in the past. He showed me how the plumbing was supposed to be as compared to how it actually was done and corrected the situation. We had trouble getting the water flow cut off completely which made soldering impossible, so he had to cut another piece of the pipe off to make it easier to plumb. It took two hours plus and he got soaked trying to work with the leaks, but he was finally able to resolve the problem professionally and efficiently. Plus he gave a 90 day guarantee on his work. I wouldn't hesitate to use him again or recommend him to a friend. Excellent job.

Very responsive and professional team. Was running a few mintues behind schedule and called to notify us, which was much appreciated. Noticed the toilet was rocking slightly and shimmed the toilet to eliminate the problem. Could have made a much bigger deal about remounting the toilet, but Edwin was very honest and upfront and said not to waste money on that when a simple shim would do the job. Appreciated the honesty and professionalism and would definitely use again.

It went very well... The quality was excellent. The price was a bit high but seems worth it...

On Monday, he had workers come in at exactly at 9AM. Although they were congenial and professional, there was little small talk. They went right to one area, they found the problem and showed the problem to me. They showed me the pictures and told me everything that they were going to do. They were very quick to finish the job and when they left you would have never known that someone was there working all day. They were honest and open with me. I would hire them again, and I would recommend them to anyone without reservation or qualification.

Edwin was terrific and very helpful. Carlos knew what he didn't know, I appreciated that. I believe that the price was very fair given that almost an entire work day was consumed by my problem. I am going to have some facets installed later this year and will call Edwin and Chicagoland Plumbing.

They were great in looking at the problem and recommending how to fix it. They also gave us the option of purchasing our own materials or providing the materials to us. When they came again to make the actual repairs, they refunded the travel charge from the first visit. When they came this past week, once again they investigated the issues and gave us their estimates and opinions without a lot of pressure. I really appreciate the fact that you can contact Edwin and his team by email and by phone. They are very responsive and extremely professional!

Ed repaired two shower diverters that I had unsuccessfully tried to fix on my own. I had totally messed up one of the two and was convinced that it wouldn't be serviceable. But Ed patiently attacked the job and was persistent in seeking a solution. And he offered tips for keeping them operating smoothly. Ed is a professional in every sense of the word---and is my new plumber!

One of our bathroom faucets had a leak in the pipe. We had tried multiple times to fix ourselves and failed. I called Chicagoland on a Wed morning, got a call back late afternoon and they were able to come the next day. They were early, examined the pipe, replaced it, and were done within 10 minutes. They even explained things to us so we could know what to look for in plumbing in the future. Hourly rate was reasonable.

I was very impressed with Chicagoland Plumbing's responsiveness. I called in the morning and Carlos was able to be at our house within an hour after I called. He was very professional and informed me what they charge upfront before starting any of the work (which I appreciated!). I will definitely use them again should we have any future plumbing issues.

Not only were the workers competent but also personable. They listened patiently and explained well. We were very appreciative of their prompt response and reasonable price. Also rodded and pulled hair out of bath tub drain which had been causing it to drain slowly.