CHICAGOLAND DECK CLEANING & SEALING INC

I have used Chicagoland Deck Cleaning and Sealing for around 18 years, every 2-4 years calling them to power wash and stain my deck. In the past I have been very satisfied with the work. The company recently changed ownership. This past spring my deck was stained very early in the season on a day that it was chilly and there was a light rain later in the day. I was told that it was safe to walk on the deck. It remained chilly and damp for a couple days, and then 2-3 days later when the sun was bright, we noticed a rectangular dark spot on the bench and dark boot prints going across the deck. The only thing I could think is that the landscapers had been working. I had multiple conversations with my landscapers and with Ryan Reid, owner of Chicagoland Deck. Ryan was insistent that his company did not do anything wrong. The landscaping company suggested that the deck stain was applied when it was too cold and damp and had not dried sufficiently, and I suspect that is the case as it had felt sticky to walk on it. Ryan did have someone come out to power wash the stains and he offered to touch up the deck and split the cost with me, but he charged me full price for the deck cleaning and sealing and would not budge on that. In the end, I decided to have another contractor re-stain the deck. I was disappointed with the customer service, in that Ryan would not budge that it might have been possible that his company applied the stain when the temperature was too cool and also the air was too damp for it to properly dry.

I worked with Ryan from RPR decks for several years. He joined teams with Chicagoland Decks and I've been just as happy with the work, prompt response, honesty and price. I have him visit the condo building every 2 years for deck cleaning and sealing. In fact, on occasion, he'll mention that the back decks do not need cleaning/sealing as they did not receive much sun exposure. I'm always grateful for his honesty; he has saved our condo building from paying for unnecessary deck cleaning/sealing.

I'm the president of an 8 unit condo building and I used Chicagoland Deck to power wash and seal the one common deck and 8 private decks in my building, and I could not be happier with the experience. First off, the estimate I obtained from them - in the fall of 2017 - was half that of a competitor, so they had my attention right there. While I delayed in accepting the bid until June of 2018, they still honored the original estimate. Which was pretty cool of them. Because these guys are popular and kind of a big deal, they weren't able to come out until October, but they were still able to fit us in despite that rainy rainy month. They clearly communicated their schedule by email, first two weeks in advance, then a week in advance, so that I was able to wrangle my fellow owners to be available to provide deck access. The crew was friendly, professional, enthusiastic, and delivered great results. The decks had not been cleaned and sealed in 5 years and they turned some sickly looking wood into healthy, glowing "did you just spend a week at the beach?" bronzed beauties. I was dazzled, and will definitely be giving them a call in another 5 years when our decks once again need to be gussied up for their close-ups.

It went very well. The company was organized in its planning and did the job just as it stated it would.

It's been awhile, so I really can't add anything.

Went well, the team did a great job. The only downside was that they're very busy and it took 90 days to schedule. They were very upfront and kept me updated on the timing. Will definitely use them again.

Very well. This is the only company that has done this deck in the past 14 years. They have always done a great job from beginning to end. The price was a bit higher this time because the deck was pretty dirty from the last 3 winters, and it's a large deck. We are very happy with the job.

We have used them several times and they always do a good job.

I arranged for an estimate while it was still tecnically winter and I'm still waiting.

great, the team arrived and got to work, finished the project within 3 days. we have a large 3 story deck for a chicago condo building.

Efficient, professional and friendly.

Well. We have used them for years and will continue to.

We are regular customers and I wanted to make sure that potential customers know why. Their customer service is fantastic. When I had called to schedule service, they were already pretty much booked until the end of the season. Ryan told me that he would add me to the waiting list and keep me posted. Every month or so, I would receive a call from Ryan with the waiting list status, until finally good weather made it possible for us to have the deck taken care of this season.

It went well. They did a "best effort job" and it matches kind of. They told me the wait would be over four months, and it was.

The customer service is not as good as it has been in the past. The customer service is definitely different. This time I had to fill out a form for the deck maintenance and he never called me back to schedule. I had to call back and forth and they hadn't showed up or called me back. It took two or three weeks to come out. The work they did was good, but I was frustrated with the lack of communication.

It turned out wonderfully! They are really prompt in their service and very communicative via email. We were supposed to get it done one Summer, but they had a back log. So, they pushed to the next Summer. But, they contacted us in-between and stuff. We really like it there! They were comfortably price, very responsive in scheduling. The job was done quickly. Workers were very professional, straight forward.

It went pretty well. It was well done, they didn't need a lot of input from me. The only thing I would mention is that they do not stain the underside of the deck, so if you want that you will need to request that. The workers went on their own, did the job, and left-very convenient!

Everything was great! Very responsive! This is my second time using them. Quality work done professionally. It looks great, no issue.

It went well. on timing there was some weather delays but fully acceptable. They went through they pressure washed six and stain and seal the deck, they did a great job., the only comment is they got a big book of work so book well in advance.

They did a fine job. They're excellent. The owner called me and we're scheduled last year. They couldn't do it because of the weather conditions. They were fine. It was competitive. They do their products and they know the decks. They analyzed what it needed. They gave me a fair price. They did it as quickly as they could. The workers were good.

There was a long waiting list do to frequent 2016 rainy weather. However, once started everything went smoothly, and it was definitely worth the wait.

Wonderful, they do excellent quality work. This is the second time I have used their services. I will continue to call them for further work.

Very well. On time. Looks good. Get compliments from neighbors and visitors.

They did a really good job. It was difficult getting it scheduled due to weather. But once the weather cooperated, they came out and did the job professionally. It looks really good.

Very well, the deck looks like new.