Chicago Kitchen Center

Description of Work: Provided a sketch of a kitchen and estimate.

Description of Work: The short story is that we have a nice kitchen but the length of time it took for the kitchen to be done/ poor project management and overall customer experience makes this a thumbs down. |Quality - The quality of the ultra craft cabinets very good. The installation by the team was excellent as was any of the related carpentry and general work. Tile installation was below average and the painting was amateuristic at best but to be fair they did fix the original paint job to get it to an acceptable level. If you were to use them I would suggest you keep the work to carpentry and drywall and go somewhere else for painting, tiling and electrical. They try to leverage their crew to do all work and they do fall short in some these areas. That said I really liked the day crew and thought they had a strong sense of pride in what they do. |Project management - Was non-existent. While I admit to putting the project 3 days behind due to the electrical work being more extensive than expected (I did the rough work), the rest of the project consisted of regular no-shows, work being done incorrectly then having to be redone, and the team showing up not sure what to do next. I wound up working from home a lot to make sure they had a plan going in. This was as cookie cutter a kitchen as you could imagine. We were told we would be out of our kitchen 1 month and it was almost 4. |Customer service - Initial contact was very good and gave us a sense of being organized. We were told that order would be checked for completeness before starting. This wasn't done and this was then used as an excuse to hold up all the other work despite me pointing out numerous times of all the things that could be done. This was particularly frustrating for me since I have done all this type of work myself and everything I said was discounted until they realized how far behind they were in the job and that I was refusing to pay until we saw some real progress. Even after the 'come to Jesus meeting', I still felt that I was working with a combination of relatives who were doing this in their free time and 'professionals' who thought I didn't have a clue what I was talking about. |Final straw - The week before the job was finished they pointed out all the additional work they had to do and charge for. Not only were these things agreed upon up front as part of the work they also wanted to charge me for installing a door that I put in. Because of that I asked they sent over the final bill so I could review before we met. Instead they showed up on a Saturday to take pictures and hand me a bill which I said I would review and get back to them. At that point I was told in my own house that I was a liar in that I went back on my word of paying them when the job was done and it was inferred that I was going to stiff them on the bill. Thirty minutes later I got an email saying my bill was 90 days past due and that if the bill wasn't paid by Monday they would put a lien on my house. Somehow they managed to forget that I had paid them 25K up to that point. To be honest I slowed down the payments to reflect the slowness of the work and to ensure that I wasn't stuck having to find a contractor to finish what they started. At the end of the day they did what we agreed to at the price agreed on and were paid, but the length of time, poor customer service and being accused of being delinquent after they took an entire summer and then some to do a very basic job, guarantees that I will not be returning or recommending CKC to anyone. |

Description of Work: Removed old kitchen cabinetry including tiles, lights and appliances. Designed and installed full kitchen cabinetry, installed knobs, lighting, sanded and stained hard wood floors, painting of kitchen and front room with ceilings, ordered and install stone counter top and Island, installed mosaic back splash in kitchen.

Description of Work: Outstanding kitchen remodel from one of the best contractors we've used

Description of Work: Measured for and ordered kitchen cabinets, countertop and sink.

Description of Work: Remodel kitchen using frameless cabinets, state-of-the-art interior organization, and under cabinet lighting. Also, replace vanity and mirror in guest bathroom.

Description of Work: Cabinets removed. New cabinets built and installed.

Description of Work: They did all the architectural designs for the kitchen with the new cabinets, with measurements, and made recommendations as to the size shape and function of each cabinet. I chose not to have them install the cabinets but next time around I would.

Description of Work: They installed and refinished the countertops in my kitchen.