Chicago Chimney Inc

Originally given time of 8:30am-10am for arrival. After several calls to office the technician called me at 12:30 to say he was on an emergency call and had to reschedule. When I asked for money back the office made him come. His "cleaning" took about 10 minutes then he told us we needed a chimney lining (which I don't believe). I askedif chimney could still be used, he said yes. Just for my information, I asked for est. for repair of lining. He called office who said we couldn't use Groupon until we purchased lining and the fireplace couldn't be used. Bottom line, we used the Groupon, but will never use their company again.

The fireplace cleanings went well. The dryer vent cleaning was difficult due to the exterior height of the vent. They removed a bird's nest from the outside and also cleaned from the inside with brushes. However, I found out later that they did not completely clear the vent. When my dryer still would not work, I had a repairman come. He showed me that the vent was still blocked. I called back to tell them that the dryer still did not work and they were not surprised. They told me they could not reach the entire vent with their brushes and if I wanted it cleaned, they would need to return and cut out the ceiling. I did not have them come back. I had another vendor come and they found additional bird nest residue in the vent pipe. Also, the dryer lint that fell out of the vent was just left on the floor behind the washer/dryer. In summary, they were unable to perform the work and did not own up to it until I complained. On the plus side, they were friendly, prompt and kept to their bid. If only they had done what they promised!