CERTIFIED AVE (Audio, Video & Electronics)

This guy is a fraud! He lacks communication skills and can be very unprofessional. The worst experience you can imagine...So I went ahead and hired Paul B. to furnish and install a 5 camera wireless security system for the property. I had to get a commitment on dates from him so I can book my airline, hotel, and car rental. He insisted on getting paid for 100% of the equipment and 50% of the labor up front prior to committing the dates for the "2 day install". So I directly deposit $4,400 in his account and booked my trip. 2 days after he receives the money, he tells me that I need to make sure the lift is rented and delivered for the dates. I told him, why do I need to rent it? , He then throws the 1st shady act, stating that, it is not included in the price. That costed me $700 more, which should of been his expense and not mine. I had no choice at this point but to go ahead as have already paid him majority of the monies. Come on first day of installation ( Thursday Feb 23, he arrives an hour late goes thru the site with his tech and after an hour or so he says he doesn’t have all the equipment yet so he can’t install today. At this point I am shocked and don’t understand. Shady Act # 2 So I took it upon myself to contact the manufacturer and they stated that it was delivered at Paul’s house earlier the same day. So I tell Paul and he calls his wife and , sure enough it was delivered. So he left to go pick it up and that took a good 2 hours. Time was an issue for me as now that I am renting this lift which is costing me now daily and if he ends up taking longer I will have to pay additional rental for it. He comes back and ends up working only couple of hours. On the second day (Friday Feb 24), again an hour late, he installed 3 cameras on the pole using the lift, but at the end of the day he then realizes that he needs to go back and bring a the wireless antennas down as he has to still program them. He leaves with all the equipment and says will program it at home. That now means that he will need the lift another day. That is Shady Act #3. So day 3 (Saturday Feb 25), he shows up without his tech and spent the entire day on the phone with the manufacturer and was not able to even program one antenna. He gets frustrated and leaves for the day and takes the antennas with him and the rest of the equipment and says that he will program it. I told him that you took the equipment to program it at home, he said yeah he didn’t get to it. Day 4 (Sunday Feb 26) calls me and says that he will do it on Wednesday. I tell him that I will be leaving on the Tuesday Feb 28. He states that he will get it done. I fly back and I reach out to him on the following week to find out where he is with the completion of the job, he tells me that he will need more money as he has to rent the lift and materials. I told him the delay was on him and materials for what?? I paid you a contract price that should of included the materials and the lift, and that I am not willing to pay any more to him and just want the job done already as a 2 day job has now become over 2 weeks and still incomplete. He tells me to let him know and hangs up the phone. Over the next week there is no communication and he finally tells me to pay him the balance and a extra $4-500 for materials. Now I am completely upset and angry and told him to drop off the equipment that I have paid for and we both can walk away from this. He said NO. The worst part is that after calling the “BBB” they say he is not an “Accredited Business” – so basically he is a fraud and falsely trying to get customers. For all we know he has put all the good "5 star " reviews himself. If you dont believe me, please do check the image that I attached then contact BBB yourself. Just please do your due-diligence!

Zero stars for Paul. Consumers beware -- he will charge you thousands of dollars to install no-name equipment, and tell you he will come out to fix ANYTHING any time there is an issue, for no cost. He'll do everything right to reel you in and get him to trust you. What he doesn't tell you is that no one else can touch the equipment after he installs it or the warranty goes away....and no one else in the industry has ever even heard of this equipment. So now you're stuck with him. Then on top of that, he also doesn't tell you that he will cancel on you at the last minute or not show up (yes, this happened to me six times), and he will tell you it's YOUR fault because you have a tough schedule and can only take service calls on weekends (yes, sorry, Paul, I have a full-time job). So now, I've spent $6,000 on a job that was never finished, and the part that WAS finished does not work, and he refuses to fix it. Paul will come up with every excuse in the book to say this is the consumer's fault, not his, but I am telling the truth. I even caught him in an "I'm sick today" lie. All the negative reviews on the sites have something in common, so take a look. There is truth to them. Now that I'm out thousands of dollars (and then some, for a different repairman to re-do the system), my only hope is that I can save another consumer from wasting their hard-earned dollars. I'm not writing this review in the hopes of getting any recompense from Paul, as he doesn't care about the negative reviews. And on top of it all, the entire job was performed cheaply and incompletely. So very disappointed after an initial good experience. Beware and do not hire.