BURCHELL UPHOLSTERY

Lili did a great job. It was a small job, but I needed to change the fabric on my sofa cushions. I dropped them off at her shop, she wasn't able to be there that day. They were perfect when I picked them up, and she was very fair on the price. She originally quoted me a higher price, but charged me less because I had supplied my own cushions. I would definitely use her again.

I purchased a YouSwoop coupon to use with Burchell and of course waited until it was about to expire to use it. Lily (the owner) was very gracious about it and said it was fine since I had contacted her before the expiration. I need a chair-and-a-half re-upholstered and she quoted me $500 for the labor (before the coupon was applied). She sent people to pick up the chair and drop off fabric books, and we did all of our work by email and phone, so I never had to go to the studio. Her fabric pricing was higher than I expected, but she gave me guidance and I went to Vogue Fabrics in Evanston and purchased fabric in my price range. She was lovely to deal with, though I did have to contact her to keep the ball rolling on a few occasions. The work was very well done and pick-up and delivery times were honored. I would definitely use Burchell again.

They delivered on time. They do beautiful work. I had used them in the past and found their work to be perfect. I found that when I was in their store designers were coming in and out. They are comfortable and I am happy to work with them in the future. You can send them a picture and they will give a quotation over the phone.

It was very good. The end product was good. They had great ideas and designs. There were a few things done a way that we did not like, but they came back and fixed it to our satisfaction. It has been 3 years now and it is still holding up well.

The work was very well done and the value for the price was phenomenal. I would use them again in a heartbeat. We were not rushed for time and that may be a consideration to others, but my ovrall experience with the company could not have been better.

While I only communicated with the owner, Lily, via phone and email, the work was performed as expected. Their price was amongst the lowest (others seemed to indicate that the job would be more complicated and therefore higher cost). I would consider using them again in the future, even for more complex jobs.

This company obviously does not care about its customers.

I inherited a dining room set with six beautiful chairs that had the original cushions, at least 40 years old. They were disintegrating and I kept them covered with temporary covers. I contacted several upholstery stores to get estimates and Burchell's was the most reasonable. I emailed Lilli pictures of the chairs and she gave me an estimate for the work and explained pricing for fabric. She was extremely helpful in helping me choose fabric for the new cushions and I felt like she was knowledgeable about design which was important to me, because that is not my area of expertise. I delayed for a long time in getting the work done, but once we decided to move forward, my chairs were picked up from my home the next day. The work was completed in about a week and half and my chairs were delivered back to my home the day after Lilli called me to confirm that they were ready. The finished product is beautiful. The chairs needed new cushions entirely and the work is very detailed. They also cleaned up the wood parts of the chairs, so they look even more restored than I anticipated. The entire process was very convenient, especially because they picked up and delivered the chairs. As it was my first time restoring old furniture, I felt like the service and time spent with me to decide on the best fabric for how the chairs are used in my home was important and adds to the high rating of my experience.

I hired them to make two cushions for a rocking chair. Their price seemed competitive and they were initially quite responsive, despite being out of town, and even agreed to expedite the job. Once they returned, they were slow to contact me. They provide free pick up and delivery, which seems like a good idea, but has probably been part of the problem. I made very specific requests and confirmed them in writing via e-mail before they picked up the old cushions and fabric. The new cushions were to be made in a week and they were supposed to call me to arrange the delivery. More than a week went by, but I didn't hear anything. I called and was able to arrange for the delivery. I had specified(in the initial arrangements)that I wanted the remaining fabric returned to me as there was likely to be quite a bit extra. The cushions came back(no remaining fabric)but were not at all well made. They puckered along the finished seam, didn't have zippers(as specified from the outset)and had at least one spot where the fabric had been cut and not finished at all. Inappropriate materials were used to for the loops on which cushions would hang on the rocker. I returned them immediately with the delivery driver. He called Lili for me and, when we spoke, she indicated they would be fixed and have the zippers inserted. I have inquired twice, but have not received any response as to when these will be returned to me. After placing a special order and spending close to $100 on the fabric, I'm really disappointed and regret having worked with them at all. I wish there were a way to be compensated for the fabric and start over with someone reliable and professional. I received an invoice, but have yet to pay anything as I have not received the product as promised and they have my $100 worth of fabric, which they appear to have done shoddy work with.

They were very friendly. They charged a very fair and reasonable price. They don't mess around. They get the job done quickly and efficiently. They get the product back to you promptly.

Lili is friendly, professional and efficient. She was on vacation when the items were delivered to me. I noticed what looked like a burn or soiled area on the arm of the chair and let the company know about it immediately so they could tell Lili when she returned. Lili called me immediately when she returned and arranged to pick up the chair so they could fix it. She is very proud of their reputation and wants to make sure everything is correct. They were able to clean the chair and returned it to me in a week or so. I am very happy with the pieces, the price is reasonable and the work is great. It was a pleasure dealing with them.

I chose them because they had the best price for what I wanted. Lily is the person who came out to do the appraisal. She was very friendly and professional.

Lili was very responsive, really professional, and a pleasure to do business with. Work was completed on time, as promised, and the results were great. I have also used her for a clients' dining chair cushions, with the same results. Definitely recommend!

Lilli Burchell returned my call promptly and we scheduled a time for her to view the settee in person and measure it. She did so and made several suggestions to ensure that the cushion looked nice on the furniture (strips horizontal instead of vertical, for instance) and would fit properly give the design of the settee. Lilli provided an estimate of $300. She said that the cushion would be completed in two weeks and it was. It ended up costing only $200. She brought the cushion to my home two days ago and place it to be sure that it fit my furniture as promised. Great job!

Lili was a pleasure to work with. She was very creative, and offered ideas readily when asked. We had one difference in expectations when she delivered the drapes, and they were not lined (I automatically expected them to be lined), she readily took them back, sewed lining, and re-delivered and hung the draperies. The work was fast, and I was able to stop by and see the work while in progress. The work was very high quality, the chairs looked like new, she had cleaned them as well. She took a personal interest in the final product, and made sure that all looked well in the room before she left.

Quick, helpful, many options, and easy.