BOTTCHER ROOFING & SIDING INC

John is always very punctual, pleasant, and easy to work with. A few years ago he repaired our roof very satisfactorily after other roofers were unable to find/fix the leak. He provided detailed estimate for the insurance company (which I don't have handy or I would give a better description of the work his crew performed).

I called last week on Thursday, and have not received a return phone call. If he can't fit me in to his schedule, perhaps he could call and tell me that? P.S. This is NOT the first contractor that has not returned a phone call, and I am trying to make the point that this is very annoying, if not completely disrespectful.

LEFT TWO PHONE MESSAGES A WEEK APART AND GOT NO REPLY. ON SECOND MESSAGE TOLD HIM I WAS ANGIE'S LIST MEMBER AND WANTED SOME REPLY EVEN IF HE COULDN'T DO ESTIMATE.

HE WAS STRAIGHT FORWARD AND HONEST ABOUT WHAT COULD BE DONE WITH THE ROOF.

NO CALL, NO SHOW.

I LEFT A MESSAGE ON ANSWERING MACHINE ON 2/9/05. BOTTCHER DID NOT RETURN MY CALL.

JOHN LUSZCZ, THE OWNER, GAVE ME A WARM AND COMFORTABLE FEELING WHEN HE CAME OUT TO DO THE ESTIMATE. I FELT THE WORK WOULD BE DONE CORRECTLY, INCLUDING PROPER COVERING OF THE ROOF IN THE EVENT OF A SUDDEN DOWNPOUR. HE HELPED ME IN SELECTING A NICE DARK SHADE, WHICH HAS REALLY "BROUGHT OUT" MY RED BRICKWORK. SEVERAL OF MY NEIGHBORS HAVE ALREADY REMARKED ABOUT THE BEAUTIFUL WORK THEY DID. THE WORKERS WERE PROMPT AND PROFESSIONAL. I HIGHLY RECOMMEND THEIR COMPANY.

I WAS EXTREMELY PLEASED WITH THIS COMPANY. JOHN RETURNED PHONE CALLS PROMPTLY AND WAS VERY QUICK WITH THE ESTIMATE. THE ACTUAL WORK WAS NEAT AND PROFESSIONAL, AND THEY LEFT OUR GARAGE CLEANER THAN THEY FOUND IT. THE WORKERS WERE VERY NICE. I WOULD DEFINITELY HIRE THEM AGAIN.

THEY WERE ON TIME AND GAVE ME A COMPETITIVE QUOTE FOR THE ROOF. WE DID NOT GO WITH THIS COMPANY BECAUSE THEY ONLY DID ROOFING AND WE NEEDED GUTTERS, SOFFIT, DOWNSPOUTS AND FASCIA. I WOULD NOT HIRE IN THE FUTURE BECAUSE WE ARE VERY HAPPY WITH THE COMPANY THAT WE HIRED AND WOULDN'T NEED ANOTHER ROOFING COMPANY.

JOHN WAS VERY PROFESSIONAL AND PERSONABLE. HE CAME OUT ON THE SATURDAY PRIOR TO JULY 4TH AND CAME EARLY BECAUSE OF THE FORECAST OF RAIN. HE DID THE PATCHES AND DEBRIS SWEEPING AND GAVE US A GOOD IDEA OF WHEN THE ENTIRE ROOF NEEDED TO BE REPLACED. HIGHLY RECOMMEND HIM.

EVERYONE I DEALT WITH FROM THIS COMPANY WAS COURTEOUS AND KNOWLEDGEABLE. WE WERE VERY HAPPY WITH THE WORK COMPLETED AND IT WAS DONE IN A TIMELY MANNER FOR A FAIR PRICE. JOHN L. WAS EASY TO DEAL WITH AND RETURNED PHONE CALLS PROMPTLY. I WOULD DEFINITELY USE AGAIN AND RECOMMEND TO OTHERS.

HE ASKED SOME DETAILED QUESTIONS REGARDING THE WORK AND INDICATED THAT THEY WOULDN'T BE INTERESTED. I APPRECIATED THE DIRECT APPROACH AND THANKED HIM FOR NOT WASTING OUR TIME FURTHER.

I EXPLAINED TO THEM WHAT I NEEDED AND IT WASN'T WORK THAT THEY DIDN'T DO. VERY RESPONSIVE WITH THEIR CALL BACK AND RECOMMENDED A GENERAL CONTRACTOR.

WE HAD A CEILING LEAK IN OUR KITCHEN. WE CALLED BOTTCHER AND HEARD FROM THEM IN 2 DAYS, WHICH WAS OK SINCE IT WASN'T AN EMERGENCY (YET). JOHN LUSZCZ SAID HE'D COME OUT SOMETIME THAT WEEK. HE ACTUALLY CALLED AND CAME OUT ON A SUNDAY! HE TOLD US OVERALL OUR ROOF WAS IN GOOD SHAPE, DIDN'T TRY TO SELL US A NEW ROOF AND WAS VERY PLEASANT AND HELPFUL. WE WERE VERY HAPPY TO FIND SOMEONE WHO DIDN'T TRY TO CHARGE A LOT OR SELL US A NEW ROOF, SINCE WE KNOW NOTHING ABOUT ROOFING. HE FIXED THE PROBLEM AND THE FEE WAS VERY REASONABLE. THE FACT THAT HE CAME OUT ON A SUNDAY IMPRESSED US EVEN MORE. REALLY GREAT TO FIND THIS KIND OF OLD-FASHIONED SERVICE & ATTITUDE - THANK YOU BOTTCHER AND ANGIE'S LIST! WE WOULD DEFINITELY CALL THEM AGAIN.

IT WAS VERY NICE OF HIM TO PROMPTLY RETURN MY PHONE CALL TO EXPLAIN THAT HE DOES NOT SERVICE MY AREA.

JOHN WAS EXTREMELY RESPONSIVE, AND HIS ESTIMATE WAS VERY REASONABLE FOR THE WORK. THE NEW ROOF WAS INSTALLED QUICKLY, WITH EVERYTHING COMPLETELY CLEANED UP AFTERWARD. WOULD DEFINITELY RECOMMEND!

JOHN L. WAS VERY PROFESSIONAL AND FLEXIBLE(!). HE WAS ABLE TO SCHEDULE THE WORK PROMPTLY. HE ALSO CAME OUT TO ESTIMATE WHEN HE WAS JUST RECOVERING FROM THE FLU AND PROVIDED A WRITTEN ESTIMATE ON THE SPOT (THOUGH THIS MAY NOT ALWAYS BE POSSIBLE). EVEN THOUGH JOHN HAD THE FLU, HE WAS NEAT AND CLEAN--NOT LIKE ME WHEN I'VE GOT THE FLU. HIGHLY RECOMMENDED.

TO DATE, I HAVE NOT RECEIVED A RETURN CALL. I HAVE AN ANSWERING MACHINE, UPON WHICH A MESSAGE COULD HAVE BEEN LEFT. HOWEVER, NO RETURN CALL WAS EVER RECEIVED. IF BOTTCHER ROOFING DID NOT WANT TO PERFORM THE WORK FOR WHICH I HAD CALLED THEM, I WOULD UNDERSTAND. HOWEVER, I CANNOT EXCUSE THEIR NOT RETURNING MY CALL.

I APPRECIATE THE FACT THAT JOHN ACQUIRED A PERMIT FROM OUR VILLAGE, WITHOUT ME ASKING. HE WAS ALWAYS COOPERATIVE AND EASY TO TALK TO.

IT RAINED A DAY LATER AND WE STILL HAD A LEAK. I CALLED AND THEY IMMEDIATELY CALLED BACK AND ARRANGED TO COME BACK AND INSPECT WHILE I WAS HOME. DURING THE SECOND INSPECTION, WE REALIZED THAT WE HAD HAD A MISCOMMUNICATION ABOUT WHERE THE PROBLEM SPOT WAS. ONCE WE PINPOINTED THE PROBLEM, THEY REPAIRED IT BUT REFUSED TO CHARGE ME FOR THE ADDITIONAL WORK BECAUSE OF THE INITIAL CONFUSION. AFTER EACH REPAIR, I GOT A FOLLOW UP CALL TO MAKE SURE EVERYTHING WAS OK. THEY WERE GREAT.

JOHN RETURNED MY CALLS VERY PROMPTLY, GOT OUT TO QUOTE THE WORK QUICKLY, WAS ALWAYS ON TIME AND LEFT THE SITE LOOKING AT LEAST AS GOOD AS IT DID BEFORE HE ARRIVED. HE TOOK THE TIME TO ANSWER ALL OF MY QUESTIONS AND EXPLAIN THE WORK THAT WOULD BE DONE AND THE MATERIALS HE WOLD USE. THEY EVEN REPLACED A PIECE OF SIDING MATERIAL THAT FELL (TOTALLY UNRELATED TO THEIR WORK) WHILE THEY WERE UP ON THE LADDERS. THEY WERE VERY PROFESSIONAL AND I''D USE THEM AGAIN.

THEY ARRIVED THE WAY THEY PROMISED.

BOTTCHER ROOFING RETURNED EVERY CALL I MADE TO THEM ALMOST IMMEDIATELY AND HANDLED THE JOB WITH COURTESY AND PROFESSIONALISM. THE CREW ARRIVED ON TIME, WORKED STEADILY, AND DID AN EXCELLENT JOB WITH CLEAN-UP. I WOULD HAVE NO HESITATION IN REFERRING FRIENDS TO THIS COMPANY.

HE WILL RETURN YOUR CALLS!! WILL EVEN SHOW UP WHEN THERE'S DOUBT DUE TO WEATHER! WHEN THE OWNER, JOHN, HAS TIME, HE WILL GET UP ON THE ROOF TO HELP GET THE JOB DONE! CLEAN UP WAS DONE WONDERFULLY, THE CREW CLEANED UP SO WELL, YOU COULD ONLY FIND 2 OR 3 1/4 SIZE NAILS, AND MAYBE 1 SMALL PIECE OF TILE!! THEY EVEN PUT UP A TARP TO PROTECT THE NEIGHBOR'S HOME, AND ASKED US TO CALL THEM TO SAY HE WAS INSURED IF ANYTHING HAPPENED!!! EXCELLENT COMPANY TO WORK WITH!

HE EVEN RETURNED A PHONE CALL FROM OUT OF STATE WHILE ON VACATION.