Besco Air Inc

Went well, team was on time, professional, quick, and helpful. Also spent a good deal of time (more than others) to explain and provide options around different products. Also filed all the paper work with ComEd and Nicor for the rebates. Even came back after installation to inspect the work and make sure we knew how everything worked.

Great. Easy to schedule and tech showed up on time. Prior company used for this recommended a bunch of expensive add-ons and a full system replacement 2 years ago. This tech confirmed system was older but fine and in good working order.

Installation was great! Professional, honest and great follow up

They were responsive, quick, and professional. Besco sold me a new unit and hired a crane service to lift it up to the floor (3 floors) and remove the old one. The installation went very well and it was pretty quick for the scope of the work. They called me afterwards and sent an inspector to ensure that everything was how it should be. Today we had our first hot day of the season and the temperature felt very comfortable.

Very well. They worked with our porch contractor collaboratively.

It went very well. They were patient as we had to deal with another contractor for a related project first, and that took a while. Besco periodically inquired as to status, but other than that was happy to schedule when appropriate. And the workers were very friendly and professional.

The job went very well. Ed Pfeifer was very responsive over the phone and ensured all work was done properly. Our house has a lot of "quirks" from poor work done by previous owners, and Ed and team was very adept at accommodating them. We are very pleased and plan to work with them again on future projects!

Came out very quickly and fixed problem with furnace in under an hour. Very nice workman I would gladly call on again.

new installation of air conditioning unit. price was fair, installion went smoothly and quickly. a very good experience

I can't say enough good things about them. They are an excellent company to have work for you. It was a very very easy experience.

They did good work. I have a boiler and their boiler man was excellent. I will call them in the fall again. I did not compare prices because I wanted this particular company. He was very professional. I had a problem with the wording of the coupon, it didn't mean what I thought it did. I thought a furnace cleaning would be considered a service call. A service call is for a repair.

I needed an estimate on getting a new furnace, AC and water heater. They came out and were super helpful and answers all of my questions and also gave me a few options right then and there. A second visit I had someone come out and tune up my furnace and they were able to fix my humidifier on my furnace as well and let me know how functional they thought it was. I loved the honestly and helpfulness of both of the service people that came out.

came same day and fixed. also provided advice about improving air filter performance

Excellent service. Prompt, professional, value for the money.

The service appointment went extremely well. Nice people to deal with. I called and left message with their answering service Sunday that I needed service call Monday. They called Monday morning early, set up appointment 10-12 and told me Sergio would call 20 minutes before arrival. He called around 10:00 and arrived a few minutes later. They quickly isolated problem to circuit board. This is the part I liked best. They called Technical Help at Trane and with their help, they quickly found that a connector was loose on the circuit board. They explained what the problem was. Then they tightened the connection, changed the filter for me and that was it. My furnace was again heating our house.

This is a great company and we will use them again.

Competitive price, and professional. They care about what they were doing. They were very responsive. They answered questions. They did great. That is one of the reason they got picked over some of the others that got priced out.

I've been using Besco's service for a few years now, and even have my Mom in the city using them. I have always been happy with their responsiveness, service and cost! I recently commissioned them to install a new Trane furnace and A/C system. They were competively priced with three other high rated Angie's List providers that I received quotes from, so I went with Besco based on my experience. I am not disappointed, and they lived up to all my expectations! Well done Besco!!

Xavier was extremely professional and polite, explained everything regarding care of the furnace and the humidifier to my wife. We were very happy with the service and are following up to have them install a new humidifier, rather than have them make the existing antiquated humidifier functional.

Technician was making stuff up. Did not seem to know what was going on. Had to cut the appointment short and not waste my time or his. Maybe they have better technician out there, maybe not. Who knows. I know what I know based on my experience.

The service tech - Rob - arrived within the service window they had given me. He was efficient and pleasant and gave me a clear understanding of what was causing the noise and what needed to be done to fix it. I felt very comfortable with his recommendations. Will definitely call Besco again!

We had an emergency call and expected (and were told beforehand) to pay more per hour for the the labor. What we were not told and never expected was the parts were now more, too. We felt this was completely taking advantage of a desperate situation. We had a tenant with no heat on a 23° day and were expecting a ton of snow. We now were already paying the upcharge for the service call, what were we going to do - not fix the issue? The tech was very nice and explained the $120 part (I questioned as this same part was replaced by this same company in another unit in this building) was now over $400. And worse was we needed another part and therefore another upcharge. We had to pay for both - we have used this company before and were happy with the service but never again. Robbery.

Excellent inital service and extremely responsive when an unrelated follow-up visit became necessary

This work was done quickly and efficiently. I was given clear instructions to optimize performance. The time window was wide so the exact timing was unknown. Because of this I was not able to talk directly with the contractor as he completed his checklist.

It went very well. Joe did such an excellent job in his initial meeting that we decided to go forward with him and his crew to install HVAC system for our 3 flat. He showed up on time every day and finished the project ahead of schedule. He was very professional, experienced and patient. I highly recommend him and his team for all your HVAC installation/upgrades. Thanks Joe!