Besco Air Inc

Prompt professional and knowledgeable service. Will definitely hire again for routine maintenance or any repairs

Besco is one of the best service providers I have worked with. This past summer, I needed a new air conditioner. Then this winter I needed a new furnace. I hadn't worked with Besco before but I knew that they were highly rated here. There were so many positives about the service I received: 1) Easy scheduling, prompt arrival, friendly people 2) Besco's personnel explained very clearly to me my options, pros and cons of various Trane equipment they sell, so that I could make an educated decision. 3) Follow-up - after installation of the air conditioner and furnace, Besco personnel returned (no charge; standard service) both times to make sure the equipment was working right and to make sure I had no questions. 4) Extras - Besco personnel added a wire to my Nest thermostat that they said would ensure that it functioned perfectly with my new furnace. And when I mentioned that the furnace seemed loud, they made some adjustments to my return air grill (and cleaned it!) to reduce the noise. Overall, I couldn't be any happier with Besco. I was really thrilled with the level of service I received. There's nothing enjoyable about having to get a new air conditioner and new furnace, but absolutely trusted Besco's advice and service, and I appreciated how they went above and beyond my expectations, not merely installing the equipment and leaving.

Cause for the furnace not working was found. It needed to be cleaned. A bit pricy for cleaning.

The work went ok overall, but the price was a bit too high. The control board itself costs $60 on Amazon, but they are charging $627 overall to install plus diagnostic fee of $80.

Fine. On time and very professional.

It went well. The technician called beforehand and arrived on time. He was quick and professional. I had them last year and will do it next year, too.

Badly, did not show up as scheduled. When I called them after waiting 3 hours, I was put on hold for 10 minutes and then told they'd been here and called me. The number they called was wrong, obviously taken it down WRONG and I'd been feet from an open window patiently waiting the entire time . I also have a dog who without fail alerts me to door knocks and activity outside. According to Besco they had knocked and waited around 20 minutes and called. Shame-shame, I think they probably got the address wrong too! I didn't ask, just excuses for poor service.

They were the very best (and) acted very professionally. They were top notch and were upfront. They did the dealing the business and so forth. They were just very helpful in a situation where I wasn't too sure what I was doing. Their price was comparable to what everybody else is. I'd say i got a good price. As far as the quality of the installation, so far, so good. They were terrific with the responsiveness. The guy got back to me and so forth and he was right on top of the whole thing. They were there right on time. They were there when they said they were going to be and the installation was quick and easy. They made it easy on my tenant. If there is any maintenance or repairs to be done they are going to be involved

Great. They accommodated me during their busy season when my 'regular' furnace people were too busy to even give me an appointment. Besco sent a guy named Gus, who knew what he was doing, explained everything to me and stayed late to get the job done.

I use them every year. They're the average price, I've noticed. I've been using them for years now, actually.

the tech was thorough, knowledgeable and efficient.

I got several quotes for this project. My 3rd floor masted bedroom is incredibly hot in the summer. I looked into a few option - through the wall A/C units, a zoned system - and decided on the Mitsubishi split system. They are a Mitsubishi Diamond Contractor Elite and I wanted to choose someone that was well-experienced in this install. Besco was awesome, specifically working with Joe Pedota. He explained everything thoroughly to me and gave me a few options. He managed all aspects of the project, including electrical so that I didn't have to hire and coordinate other contractors. I'm supper happy with my system - it cools the whole upstairs and is incredibly quiet. Besco even called to follow-up and sent Joe out just to walk through and see if I had any issues or questions. I couldn't recommend them more - and their price was the cheapest, too! Thanks, Besco...and Joe!

We got a contract that covers both the air conditioners and the furnace. That's $241 that's actually or two service calls for the summer and the winter. They do top quality work and their personnel are pleasant and informative. He was professional and timely.

DO NOT go with Besco or All Temp! We installed a heating unit from All-Temp last year. However, the following year (this year) we had the system inspected by Besco. We were told the induction motor was not working so we called both companies for a quote. All Temp wanted $350 for labor, whereas Besco wanted $300. Since we NEEDED a heater for the winter, we went with Besco. They were here for 20 minutes and STILL charged $300. Talk about GOUGING!

They were able to fix the problem and were very easy to work with.

They did a good job. They were prompt and professional. No problems.

They were very helpful in helping decide what we needed. They were punctual, efficient, and very professional. We had interviewed several other companies prior to deciding on Bestco. Glad we went with Bestco. We plan on hiring them to heat our upstair attic next.

Amazingly well, from initial contacts with Joe, determining what I needed, to the actual installation (involving a crane and 11 hour day) by Chris and Robert, I was impressed by their knowledge and professionalism. I'm a worrier, and they made everything painless. I highly recommend them!

everything was great; guys were on time, cleaned up after. Nothing to complain about

They are very nice, quiet, down to earth, and they are straight-forward.

They are great. They do good work. They are very responsive. They are punctual. It took them about a half hour to complete the service. They fixed the problem. They were on time. They were professional. They fixed the problem. I have been using them for six years so they are fine.

We have central heat, it's like a boiler, and they inspected it and they found that the hot water cut-off part, which is a significant part for operating it safely, was not in good condition. He ordered the part for us, and got it rather quickly, that same week. We like them. They have a provider there, that maintains our type of furnace, which is a Peerless. We like this man, because he knows what our furnace should be like. We've only been dealing with them for, it was last season and the one before. Our previous man had retired and was no longer available. Both times they sent somebody who clearly knows what our furnace should be like, ans when it's operating right.

They came out later than usual. They sent their piping crew. There are pipes outside of that furnace, that controls the steam and water. We had a disintegrated pipe, and they sent somebody out in some very cold weather to get this piping done. So that was our first experience, to get an inspection. It was kind of late in the season, and then to have them do our pipes. Besco is very good to work with, but once you start needing parts, they charge.

Joe Pedota was outstanding, came out a few weeks before the project to talk through with the roofer and I what we needed to do, then was ALWAYS available when I had questions during the project. They even had to come out one extra time to move a condenser a few inches so that our roofer could complete their installation, and didn't charge us extra. Was very helpful in helping me get the most of my new A/C unit as well. I had three contractors to coordinate with (roofer, A/C, and electrical, and these guys were by far the easiest and most understanding and flexible). A+ job.

Joe at Besco came out, gave me several options at various price levels. No pressure in the sales and Joe provided good suggestions for addressing the shortcomings of the system being replaced - particularly related to adding additional return air because my existing plenum is undersized. I ended up selecting a variable speed furnace with a two stage heating system. The variable speed furnace is also supposed to improve efficiency and comfort for the a/c in the summer. The system inside the house (summer only) seems to operate significantly quieter than the prior one, and in a relatively small home, that matters. Too early to say on electrical savings with weather being relatively cool this summer and lack of time to compare, but I do like using the variable speed - always on - fan system. The installers did good work. It was not an easy job. The furnace and coil are situated in a tight closet with other appliances and truly insufficient room for all of the equipment, pipes and ducting that must go in there and the condensing unit is basically five stories up internal stairs. The work took a full business day but at the end, everything worked - I had my Nexia Thermostat programmed soon after the installers left. Due to the tight setup, one tube for the humidifier was too short and required a second visit. Because I don't need the humidifier in the summer it didn't bother me. The sales rep, Joe personally fixed it when he returned for a post installation follow up meeting. The products I bought were eligible for rebates from utility companies. The crew at Besco takes care of the rebate process for you, which is a nice touch. I had 3 highly rated companies on Angie's List provide bids for the work. Besco's price was the lowest of the 3 and they did a nice job and installed top quality equipment. Hopefully I don't have to test out the warranties.