ATLAS REFINISHING COMPANY

THE DOOR WAS PICKED UP ON FEB. 15, AND WE WERE QUOTED A TURNAROUND TIME OF THREE WEEKS FOR THE WORK. AFTER FOUR WEEKS WE CALLED TO CHECK ON PROGRESS. AFTER MUCH PRODDING, WE FINALLY RECEIVED OUR DOOR ON APRIL 30. THE REPAIR LOOKED OKAY, BUT THE REFINISHING JOB WAS AWFUL. THE DOOR LOOKED PAINTED SO THAT NO WOODGRAIN WAS VISIBLE. THE WINDOW SURROUND WAS PEPPERED WITH HAMMER MARKS NEAR THE NAILING POINTS. BY MID-SUMMER, THE FINISH BEGAN TO BUBBLE AND PEEL. IN OCTOBER WE ASKED ATLAS TO PICK UP THE DOOR AND TRY AGAIN. WE WERE TOLD THIS TIME THE TURNAROUND TIME WOULD BE ONE WEEK. THE DOOR WAS PICKED UP ON OCT. 10. AFTER MORE FRUSTRATION, WE FINALLY RECEIVED OUR DOOR ON DECEMBER 12, BUT ONLY BECAUSE WE ELECTED TO PICK UP THE DOOR INSTEAD OF WAIT FOR DELIVERY. AS SUCH, WE ENDED UP HAVING TO INSTALL THE GLASS RATHER THAN HAVING THE SHOP DO IT. THE DOOR NOW LOOKS TO HAVE AN AVERAGE, BUT NOT OUTSTANDING FINISH QUALITY.

THEY PUT ON A COLOR STAIN AND LACQUER. IT DOESN'T MATCH MY TABLE NOW, AND NOW IT IS COMING OFF AND BUBBLING. I DIDN'T WANT THEM TO DO EITHER, ONLY CLEANING. THEY HAVE YET TO RETURN MY TABLE LEAVES OR AN ARM CHAIR AND THEY HAVE BEEN PAID. I HAVE WRITTEN LETTERS AND MADE PHONE CALLS TO GET MY LEAF RETURNED AND I WOULD LIKE A REFUND OF SOME OF MY MONEY FOR RUINING MY CHAIRS. THEY JUST WANT ME LET THEM RE-DO MY CHAIRS AND I DON'T TRUST THEIR WORK ANYMORE. THEY TOLD ME THAT THEY HAD LOST MY TABLE LEAVES BUT HAVE FOUND THEM, BUT I HAVE YET TO SEE THEM.

PROMISED IN 4 WEEKS. DELIVERED IN 4 + MONTHS. WHEN I CALLED THEY COULDN'T FIND THE CHEST. IT HAS SMELLED LIKE CEDAR OIL THE ENTIRE SUMMER AND I'M STILL TRYING TO AIR IT OUT.

I LIVE IN A CONDO AND HAD INSTRUCTIONS TO JUST COME UP ON HIS OWN. SMALL ISSUE WITH THE DELIVERY BUT ALL WENT WELL. OWNER HANDLES ALL MATTERS PROFESSIONALLY.

THE RESTORATION OF THE OLD PAINTWORK WAS GOOD AND THEY MADE IT LOOK ''REAL'' AGAIN - I WASN''T LOOKING FOR ''LIKE NEW'' ON A 100 YEAR OLD LAMP, SO WHAT THEY DID WAS GOOD. HAD TO KEEP CHASING THEM ABOUT THE WORK. REWIRING WASN''T TOTALLY SUCCESSFUL, BUT I WAS ABLE TO FIX THAT BIT (THEY DIDN''T TRY TO PUT THE LAMP SHADE ONTO THE LAMP WHEN THEY WERE DONE, WHICH WOULD HAVE TOLD THEM THAT THEY HAD MADE A MISTAKE). WAS A BIT DISAPPOINTED WITH THEM NOT BEING ABLE TO CLEAN THE SHADE, ESPECIALLY SINCE IT TOOK A FEW MONTHS TO ESTABLISH THAT FACT. OTHERWISE, WALKING AROUND WORKSHOP, I WOULD SAY THEY KNOW WHAT THEY ARE DOING.

ATLAS DID AN EXCELLENT REFINISHING JOB ON OUR DESK - IT LOOKS GREAT AND THEY TOOK GREAT CARE WITH THE PIECE. WE VISITED THE SITE TO VIEW THE REFINISHED DESK/REPAIRS BEFORE IT WAS STAINED, AND WE CHOSE OUR DESIRED COLOR. IT DID HOWEVER, TAKE TWICE THE AMOUNT OF TIME TO COMPLETE VS. THE INITIAL ESTIMATE (12 WEEKS INSTEAD OF 6 WEEKS AS WE WENT INTO THE HOLIDAY PERIOD). WE ALSO HAD TO CHASE UP EVERY WEEK AFTER THE HOLIDAYS TO ENSURE THEY WERE GOING TO FINISH. BOB, THE PRODUCTION MANAGER, IS VERY COURTEOUS AND PROMPTLY RESPONDS TO CALLS. THE DELIVERY GUYS ARE ALSO EXTREMELY COURTEOUS AND MOVE THE FURNITURE WITH EFFICIENCY AND GREAT CARE. JUST ENSURE THAT YOU ASK FOR REALISTIC TIME FRAMES UP FRONT AND SPEAK TO BOB, NOT JUST TO ALAN KARZEN, THE OWNER.

THEY DID AN INCREDIBLE JOB; THE TABLE LOOKS BRAND NEW. THE OTHER COMPANY WHO BID TO DO THIS WORK WANTED $990.

THEY ARE MIRACLE WORKERS.

THEY ALSO DO OTHER WORK, INCLUDING RESTORATION WORK AFTER WATER AND FIRE DAMAGE.