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ATELIER JOUVENCE CUSTOM STONEWORKS INC

4.5(
2
)

Masonry, Marble and Granite, Fireplaces,

... +1 more

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

CUSTOM CARVED STONE FIREPLACES, KITCHEN RANGE HOODS, & OTHER ARCHITECTURAL ORNAMENTATION IN BOTH FRENCH & DOMESTIC LIMESTONE & ITALIAN MARBLE, HISTORIC REPRODUCTIONS.

Services we don't offer

COUNTERTOP FABRICATION, GRANITE, STONE RESTORATION OR CLEANING, & STONE INSTALLATIONS.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

4.52 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
50%
3
0%
2
0%
1
0%
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.5
punctuality
5.0
Write a review
Showing 1-2 of 2 reviews
Susan F.
10/2015
5.0
masonry
  + -1 more
I used Atelier Jouvence to create a custom limestone mantle when I bought a 100+ year old house a few years ago and it was one of the best decisions I made as a new homeowner. The finished product was absolutely gorgeous and less expensive than buying and installing a pre-existing mantle. I still get compliments on it from visitors four years later and it's become my favorite part of the house.
Description of Work: Designed, carved, and installed a custom limestone mantle for a living room fireplace.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
CONRAD V.
10/2008
4.0
masonry
  + -1 more
From the initial consultation, straight through to delivery Sonia and Oliver Dumont, the owners and husband and wife team, were extremely attentive. The end products were fantastic and they delivered both fireplaces ahead of schedule. However, I suggest that during the planning stage you stay on top of Atelier Jouvence, double check all measurements on the plans and follow up to make certain that information has been received. There are a lot of growing paints with communication and accuracy of details and pricing.
Description of Work: Atelier Jouvence worked with me to create two limestone fireplaces in my home. One fireplace is an Atelier Jouvence design and the other design is one that I provided.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from ATELIER JOUVENCE CUSTOM STONEWORKS INC
WE WERE SURPRISED TO READ THAT THE MEMBER HAD ONLY GIVEN US A "C" FOR PROFESSIONALISM AND "B" FOR PUNCTUALITY, IN SPITE OF HAVING SENT US A VERY COMPLIMENTARY LETTER FOLLOWING THE JOB'S COMPLETION. HE REFERS TO A LACK OF COMMUNICATION AND SOME CONFUSION REGARDING PRICING AND ACCURACY OF DETAILS. THE ONLY COMMUNICATION GAP THAT WE RECALL OCCURRED DUE TO OUR E-MAIL CORRESPONDENCE TEMPORARILY NOT REACHING HIM. AFTER NOT RECEIVING A REPLY FROM HIM, WE THEN WERE ABLE TO REACH HIM BY PHONE. COMMUNICATION TECHNICAL DIFFICULTIES NOTWITHSTANDING, WE MAKE A POINT OF REPLYING PROMPTLY TO ALL CLIENT CORRESPONDENCE, AND EMPHASIZE DETAILED COMMUNICATION THROUGHOUT THE ENTIRE PROJECT PROCESS. AS FOR OUR PRICING AND PUNCTUALITY, HE STATES IN HIS ANGIE'S LIST REPORT THAT HIS FINAL COST COMPARED TO OUR ORIGINAL ESTIMATE WAS "RIGHT ON", AND THAT "HE GOT MORE THAN HIS MONEY'S WORTH", SO WE ARE UNCLEAR WHAT HIS PROBLEM WAS WITH THIS MATTER. REGARDING OUR PUNCTUALITY, HE STATES CORRECTLY THAT WE DELIVERED BOTH PROJECTS AHEAD OF SCHEDULE. AGAIN, WE ARE UNCLEAR WHAT HIS ISSUE WAS WITH THIS MATTER. CONCERNING HIS COMMENT ON OUR ACCURACY OF DETAILS, CARVED STONEWORK IS A VERY COMPLICATED, PRECISE CRAFT. WE PROVIDE DETAILED SHOP DRAWINGS TO ALL OF OUR CLIENTS FOR THEIR THOROUGH REVIEW PRIOR TO BEGINNING PRODUCTION. WE INSIST ON THIS STEP TO ENSURE THAT WE HAVE NOT MISINTERPRETED ANY DESIGN DETAILS OR DIMENSIONS. THERE WERE A FEW DETAILS ON HIS DRAWINGS WHICH REQUIRED ADJUSTMENT. REVIEW AND REVISIONS OF SHOP DRAWINGS ARE STANDARD PRACTICE FOR ALL TOP-LEVEL CARVING COMPANIES. WE WOULD ALSO LIKE TO NOTE THAT THERE WERE NO MISTAKES MADE IN THE ACTUAL FINISHED CARVED STONEWORK WE PROVIDED. WE BELIEVE THAT TAKING THESE EXTRA STEPS TO ENSURE THE ACCURACY OF OUR CARVING WOULD POINT TO A HIGHER GRADE ON "PROFESSIONALISM" THAN THE "C" THAT WE RECEIVED. WE STRIVE TO PROVIDE A HIGH LEVEL OF ATTENTION TO ALL OF OUR CUSTOMERS AND TO EVERY JOB DETAIL. WE HAVE REGULARLY BEEN TOLD BY OUR CLIENTS THAT THEY WERE PLEASED WITH AND SURPRISED BY OUR LEVEL OF SERVICE. SINCE 2000, WE HAVE WORKED WITH MANY OF THE TOP INTERIOR DESIGNERS AND ARCHITECTS IN THE CHICAGOLAND AREA, CONSISTENTLY PROVIDING THIS LEVEL OF SERVICE. WE RESPOND PROMPTLY TO CUSTOMER QUESTIONS AND CONCERNS. IF A MISTAKE HAS BEEN MADE, (SOMETHING THAT CAN HAPPEN IN ANY TRADE OR CRAFT), WE WORK QUICKLY AND THOROUGHLY WITH THE CUSTOMER TO CORRECT IT. WE FEEL THAT THIS DEFINES "PROFESSIONALISM". WE PROVIDED THE SAME TOP-LEVEL SERVICE TO THIS MEMBER, AND ARE UNCLEAR HOW HE INTERPRETED THIS AS SOMEHOW UNPROFESSIONAL.

    Contact information

    329 W 18TH ST STE 611, Chicago, IL 60616

    www.ajstoneworks.com

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Masonry,
    Marble and Granite,
    Fireplaces,
    Stone and Gravel

    FAQ

    ATELIER JOUVENCE CUSTOM STONEWORKS INC is currently rated 4.5 overall out of 5.
    ATELIER JOUVENCE CUSTOM STONEWORKS INC accepts the following forms of payment: Check,MasterCard,Visa
    Yes, ATELIER JOUVENCE CUSTOM STONEWORKS INC offers free project estimates.
    Yes, ATELIER JOUVENCE CUSTOM STONEWORKS INC offers eco-friendly accreditations.
    No, ATELIER JOUVENCE CUSTOM STONEWORKS INC does not offer a senior discount.
    Yes, ATELIER JOUVENCE CUSTOM STONEWORKS INC offers emergency services.
    No, ATELIER JOUVENCE CUSTOM STONEWORKS INC does not offer warranties.
    ATELIER JOUVENCE CUSTOM STONEWORKS INC offers the following services: CUSTOM CARVED STONE FIREPLACES, KITCHEN RANGE HOODS, & OTHER ARCHITECTURAL ORNAMENTATION IN BOTH FRENCH & DOMESTIC LIMESTONE & ITALIAN MARBLE, HISTORIC REPRODUCTIONS.
    COUNTERTOP FABRICATION, GRANITE, STONE RESTORATION OR CLEANING, & STONE INSTALLATIONS.

    Contact information

    329 W 18TH ST STE 611, Chicago, IL 60616

    www.ajstoneworks.com