AQUAWORKS

Aquaworks was friendly and helpful in selecting and ordering the item. We paid up front and then waited and waited and waited. We would call them each month for 4 months and they would update us on the status of the order and agree to call the distributer and then call us back with an update. They never called back. Finally after persistently following up the item came in on October (we ordered April 21, 2007). We picked it up and brought it home and it was both the wrong pedestal and wrong color. When we brought it back they refused to refund us our money indicating that this was not the pedestal they sent (although the box was sealed when they gave it to us), we brought photos of the sink and invited them to come take a look. They said they would get back to us and never did. So in summary - we waited 7 months, they charged us for the pedestal which they now have in their hands, they will not refund our money and insinuated we switched out the pedestal.

We went to check out bathtubs and sinks for our remodel and also to see tile and other options. I knew it was a relatively high end spot, but still seemed worthwhile to check out for ideas. We had a fantastic experience. Nathan and other staff were very sharp and knowledgeable and treated us with excellence even though we were just looking. They had great ideas and took the time to help us. For a nominal fee (I think around 200) they will come to your house (in the city or burbs) and measure your kitchen and/or bath and give you ideas. I imagine you can also hire them for more involved design work.