Found them on BBB website, which gave them an A rating. Quoted me to install a flood control system in my home after the big flood..Should have suspected from the beginning, as the owner asked me for a deposit for the job in advance (half the cost)..So he goes out of town with my money and says he'll start the job in 2 weeks..They show up, do the install and he puts this ridiculously large concrete cover on the system..In the consult, I explicitly said if the flood control was to be installed inside, that the cover had to be level with the floor. This cover extended 6 inches above ground and the owner stated to me that, it was code for the type of job. I subsequently had an inspector come out and he laughed at the work.. In hindsight, I was so eager to have some safety control against floods in my house that I hastily made a bad decision to use these guys..Don't make the same mistake I did!!!
Description of Work: HORRID
Rating Category
Rating out of 5
$3,000
Response from Andersen Plumbing & Sewer Co
This man knew exactly what the lid looked like before we installed it. He held the door open while we carried it into the basement. He wanted a Fireman's discount after the work was done and we refused to lower the price he contracted for. If the inspector did not approve the job, he would have made us change it. The man has no honor. He contacted every agency in the book because he wanted to pay less. Now after several years of our system being installed, he has never called and said I flooded. I guess our system does what we said it will do, Keep your basement dry. We have been in business for 35 years and have never had a complaint that was sustained. Every couple of years we run into a guy like this one. We have had thousands of customers with no complaints. We have maintained an A+ rating with the BBB and NO complaints with the City of Chicago in 35 years. Also, For this man to say we took his money and went on vacation is another lie. He was scheduled to start after the 2 contracts before his. How did we buy the material and labor if we spent his money on vacation? Childish....We stand behind our product, yet we never have to return because we pride ourselves on doing it right the first time.
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Service Categories
Drain Cleaning,
Plumbing,
Sewer Cleaning
FAQ
Andersen Plumbing & Sewer Co is currently rated 1 overall out of 5.
Sunday: 9:00 AM - 5:00 PM
Monday: 7:30 AM - 7:00 PM
Tuesday: 7:30 AM - 7:00 PM
Wednesday: 7:30 AM - 7:00 PM
Thursday: 7:30 AM - 7:00 PM
Friday: 7:30 AM - 7:00 PM
Saturday: 8:30 AM - 5:30 PM
Andersen Plumbing & Sewer Co accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, Andersen Plumbing & Sewer Co offers free project estimates.
No, Andersen Plumbing & Sewer Co does not offer eco-friendly accreditations.
No, Andersen Plumbing & Sewer Co does not offer a senior discount.
Yes, Andersen Plumbing & Sewer Co offers emergency services.
Yes, Andersen Plumbing & Sewer Co offers warranties.
Andersen Plumbing & Sewer Co offers the following services: Plumbing, drain & sewers cleaning.