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3.112 Reviews
Showing 1-12 of 12 reviews
Allison H.
04/2017
house cleaning
+ -1 moreOverall went well. Accommodated last minute request, but have had some problems with the team arrive late.
Description of Work: Cleaned condo
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Yes, I recommend this pro
$85
vicki P.
04/2017
house cleaning
+ -1 moreExpremely poorly
Description of Work: I had used them once before and was happy. I am a realtor and I got their name from the owner of the realty co. I referred them to a seller of mine and they were happy. I was home at the time of the cleaning. I was working on my computer. I walked downstairs to the liv rm and saw BOTH of the ladies "mopping" the hdwd flr. One had a broom over a wet rag, pushing it around! The other had a swiffer with a rag under it! This service claims to bring all the equipment and supplies! It is $60/hr. They send 2 people. A)these 2 "mops' were not the correct/proper cleaning tools. B) it only takes 1 person to mop the floor...the other should have been upstairs doing the mstr bth. This is a 2br condo in downtown Chgo - NOT LARGE! I called the service to report this BROOM being used as a mop. The woman who answered was 100% defensive and refused to acknowledge that there was anything wrong with this! She was rude and all she said was "we have never gotten a complaint." Well, I highly doubt that - that is not realistic...period. She refused to apologize or admit that this was incorrect. They also did not sweep,swiffer or vaccumm the flrs before "mopping." I moved the sofa and found dust and dog toys underneats! The supervisor said to let them finish and see how I felt after they were done. I said OK . 3 min later the women left! The shower glass walls had suds all over it...the job was 1/5th done. I happen to work in a real estate office where the owner refers this maid service. This made zero difference to the supervisor...she simply did not care. I was shocked - and very dissappointed.
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David M.
02/2017
house cleaning
+ -1 moreThey always done a good job cleaning our house once a month. Thanks.
Description of Work: Housecleaning once a month.
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Yes, I recommend this pro
Jennifer L.
08/2016
house cleaning
+ -1 morevery poor service. You dirty dish towels shoved into the kitchen cabnits on top of clean dishes. I had serveral jewlery items as well as a camera missing. My husband and I ended up cleaning behind this maid service
Description of Work: house cleaning
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Monica P.
06/2016
house cleaning
+ -1 moreI've used this maid service on and off for 5 years. I own several properties and I'm usually on a deadline when I call them to perform a deep cleaning prior to a tenant moving in. They've always been below average but their prices were decent and they show up on the scheduled date. Customer service is foreign to these people. The person in charge of scheduling and issuing quotes is a complete derelict. The maids pretend they don't speak English until it's time to ask for the check. The cleaning quality is extremely poor. I've pointed out the areas that need to be addressed and they just stand by the door claiming they don't understand. They actually remove the cleaning supplies from the unit before you have a chance to inspect the unit. The price last year for cleaning a vacant unit was $140. Last week, the same service cost $300.00. I had them clean another unit on May 28, 2016 and the price quoted was not honored. After they cleaned the unit, they upped the price. The floor was filthy when they left, although, they were in there for approx 2.5 hours. I had tenants moving in shortly after both units were cleaned. I had to finish off the cleaning on my own. I called the office to complain while the maids were there. I was told a supervisor would get back to me. I have yet to receive a call back. The so called supervisor does not get involved. He is strictly a driver to transport the maids from one job to another. I will never use this service again.
Description of Work: Deep Cleaning on two (2) Vacant Units
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$440
Monica P.
06/2016
house cleaning
+ -1 moreI've used this maid service on and off for 5 years. I own several properties and I'm usually on a deadline when I call them to perform a deep cleaning prior to a tenant moving in. They've always been below average but their prices were decent and they show up on the scheduled date. Customer service is foreign to these people. The person in charge of scheduling and issuing quotes is a complete derelict. The maids pretend they don't speak English until it's time to ask for the check. The cleaning quality is extremely poor. They remove their cleaning supplies before you have a chance to inspect the unit. When you point out areas that need attention, the maids claim that they don't understand. The price last year for cleaning a vacant unit was $140. Last week, the same service cost $300.00. I had them clean another unit on May 28, 2016 and the price quoted was not honored. After they cleaned the unit, they upped the price. The maids did a very poor job and they where in there for approx 2.5 hours. I had tenants moving in shortly after both units were cleaned. I ended up having to finish the cleaning myself. I called the office to complain and I was told that a supervisor will call me back. I have yet to receive a call back. I will never use this service again. They're a joke. I stopped payment on the check after discovering several other areas that were not serviced.
Description of Work: Cleaned a vacant 2 bedroom, 1 bath unit prior to a move-in
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$140
David N.
08/2015
house cleaning
+ -1 moreService a few months back started out good. But as time went on the cleaning began to get worse and worse. Then, this week my a cleaning appointment was changed 5 times and the house was hardly any cleaner after service was provided. The wood floor had obviously not been vacuumed but not cleaned. The dirty spots, that I could easily clean myself, were still present. I normally don't write reviews but felt it was important since I chose this cleaner based on ratings from Angie's List.
Description of Work: House cleaning services for my townhouse.
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$120
Robert A B.
01/2011
house cleaning
+ -1 moreI used them once and didn?t repeat with them. They had too many people for the job. I like less people and more time. I didn't use them again. They were punctual.
Description of Work: I used Ana's Maid Services for housecleaning.
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Marcia W.
09/2010
house cleaning
+ -1 moreThe first time they came they dropped a piece of china I had inherited from my mother and broke it. She apologized but I did not have an offer to replace it or an acknowledgement from the company so I suppose she did not report it. I allowed them come back because there wasn't anyone else available when I needed them. The last few months I have noted sloppier work. This last month they didn't even dust the furniture. They are scheduled to come this week but I am planning to cancel their services after this and find someone else who is more thorough. Also, there is a language barrier with the workers. It seems none of them speak much English and I don't speak Spanish.
Description of Work: I have had Ana's Maid Service clean my apartment monthly for over a year.
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$70
Daphne Y.
07/2009
house cleaning
+ -1 moreI called them and they came within an hour to clean the house. They did a pretty good job for the amount that they charged - good value for the money. It was not a very thorough job but considering the amount of time I gave them, it was very reasonable.
Description of Work: I hired them to clean my house.
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Yes, I recommend this pro
$85
Kenneth P.
01/2009
house cleaning
+ -1 more3 very courteous people cleaned in 2.5 hours, with good attentional to detail and thoroughness. I have used once since and the performance was even better.
Description of Work: Cleaned 5 bedroom, 3.5 bathroom house.
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Yes, I recommend this pro
$95
Frank B.
12/2008
house cleaning
+ -1 moreThey were referred to me by a neighbor. They bring in few with all their own supplies and they were very quick. I would recommend them to anyone. I would use them again.
Description of Work: They came out and cleaned my apartment and my condo.
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Yes, I recommend this pro
$85
Contact information
7532 N BELL, Chicago, IL 60645
www.anasmaidservices.comLicensing
Insured
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Service Categories
House Cleaning,
Floor Cleaning and Waxing,
Dumpster Service,
Window Cleaning
FAQ
ANA'S MAID SERVICES is currently rated 3.1 overall out of 5.
ANA'S MAID SERVICES accepts the following forms of payment: Check
No, ANA'S MAID SERVICES does not offer free project estimates.
No, ANA'S MAID SERVICES does not offer eco-friendly accreditations.
No, ANA'S MAID SERVICES does not offer a senior discount.
No, ANA'S MAID SERVICES does not offer emergency services.
No, ANA'S MAID SERVICES does not offer warranties.
ANA'S MAID SERVICES offers the following services: KITCHEN: STOVETOP, COUNTERTOP, SINK, MICROWAVE, FRIDGE EXTERIOR, COFFEE MAKER, TOASTER, CABINET EXTERIOR, WASH DISHES, CLEAN DISHWASHER & FLOOR. BATHROOM: SHOWER, TUB, FAUCETS, SINK, MIRROR, COUNTERTOP, TOILET & FLOOR. LIVING ROOM & BEDROOMS: MAKE BED, DUST & POLISH FURNITURE, VACUUM CARPET, MOP FLOORS & WINDEX MIRRORS, LAUNDRY (2-LOADS ONLY). MOVE-OUT CLEANING SERVICES, POST-CONSTRUCTION CLEANING.
Contact information
7532 N BELL, Chicago, IL 60645
www.anasmaidservices.com